Product: Petco Cashier Clear all filters (29 of 29 reviews match)
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Petco - Need checkout

3.0
Details
The last 3 times I've been here I've had to look for an associate to check me our not good when I'm in a hurry
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Review
#1645089 Review #1645089 is a subjective opinion of poster.
Service
Petco Cashier
Pros
  • People in the store helping us find products
  • Product knowledge
Cons
  • No cashier
Reason of review
Poor customer service
Preferred solution
Coupons
3.0
Details
I had my choices in the basket, so I went to the checkout area. Not a person to be seen. Now mind you also when entering the store not an employee in sight. Finally 5 min later in line, a customer with a couple of fish bags comes up and is waiting with me. 10 min....
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Review
#1631166 Review #1631166 is a subjective opinion of poster.
Service
Petco Cashier
Pros
  • Variety of specialty foods
Cons
  • Unprofessional dirty
Reason of review
Not professional at all. Not kind or helpful.
Preferred solution
Let the company propose a solution
I was at the Checkout which took a little longer than hoped, but that was no big deal, but I had some concerns about this Petco brand cat food, and I just wanted to know if the food is gentle enough for a cat with colitis. Now I was not just the stereotypical random...
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6 comments
Petco
#1667436

Hi there. We do apologize for any rudeness on behalf of the associate during your visit. Please contact our Customer Support at 1 877 738-6742 so that we can look into this.

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Review
#1504422 Review #1504422 is a subjective opinion of poster.
Service
Petco Cashier
Reason of review
Poor customer service
Loss
$1
Preferred solution
Deliver product or service ordered
WHO KNEW? I had no idea that Petco has a service where a Sales Associate will carry your purchases to your car. I was recovering from a broken wrist, serious injuries to my sternum/ribs, and behind my lungs (center of my back). In all the years I have been shopping at...
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Review
#1464685 Review #1464685 is a subjective opinion of poster.
Service
Petco Cashier
Reason of review
Price match and Carry to Car Service
3.3
Details
Today, a noon, at the Petco store in Lakewood Washington I bought cat food. He did not ask if I had a penny. He quickly opens up the till and is gathering up 99 cents as I say I have a penny. He says it is too late and hands me the change. The till is still open and if...
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1 comment
Petco
#1602220

Hi there. We apologize for the poor experience and thank you for bringing this to us. Please contact our Customer Support at 1 888 824 7257 so that we can have our team address this.

Review
#1407034 Review #1407034 is a subjective opinion of poster.
Service
Petco Cashier
Pros
  • People in the store helping us find products
Cons
  • Cashiers
Reason of review
Poor customer service
Tags
  • Lack Of Common Sense
I looked on your website and it does say there can be a store credit.this was the Orlando store on colonial blvd in fla my name is summer Johnson please respond to let me know if you do give store credits I even asked for cooperate and they gave me pet smart number not petco...
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2 comments
Anonymous
#1594506

My husband took the dog food to a different store and they took care of it with no problem .Didn't need the card.So we will be driving further but will not be back in the colonial blvd store.They are very rude and do not follow your return policy according to your website

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Review
#1395016 Review #1395016 is a subjective opinion of poster.
Service
Petco Cashier
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.5
Details
On Tuesday around 6 pm , I was shopping with my mother for some things for our dogs. My mom was standing a few feet away from me and I was talking to her, out of no where the customer service lady named Amy said “if you are speaking to me then look at me” but In a rude...
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1 comment
Petco
#1564517

We regret to hear about your experience, and have shared your review with our team in Hillsboro for further handling. We hope you'll accept our apology on behalf of our store partner. Thank you.

Review
#1360271 Review #1360271 is a subjective opinion of poster.
Service
Petco Cashier
1.0
Details
Walk into Petco Unleashed at Hillcrest location. Store is not busy. Finished shopping went to checkout..Three enmployees behind checkout counter. One cashier is busy with a customer. The other rwo employees working at checkout counter ignored me and proceeded with...
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Review
#1347795 Review #1347795 is a subjective opinion of poster.
Service
Petco Cashier
Reason of review
Poor customer service
4.3
Details
I was at the lynnwood store getting cat food well at the check out the cashier could not pull me up and i do have the rewards well the other decides to butt in while she is with a customer and also very rude i explained how can your store everett find me but you cant...
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4 comments
Anonymous
#1553867

So... you're mad that Petco couldn't bring up your PetSmart account?

That's dumb. {{REDACTED}}

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Review
#1332385 Review #1332385 is a subjective opinion of poster.
Service
Petco Cashier
Reason of review
Poor customer service

Contact Petco Customer Service

Mailing Address:
Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, California 92127
United States
Phone:
(858) 453-7845
All Petco Contacts
Maddie was an amazing help. She was helpful, patient, and really friendly and kind with me.
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1 comment
Petco
#1523865

We're happy Maddie was an amazing help to you. Please provide us with the store location, the state included, so that we can make sure that Maddie is properly recognized.

Your feedback is important to us, thank you for sharing! If you have any questions or concerns we're only a message away.

Review
#1309572 Review #1309572 is a subjective opinion of poster.
Service
Petco Cashier
Reason of review
Good customer service