Product: Petco Customer Care Clear all filters (63 of 63 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I went to Petco in Eastpointe Michigan on Gratiot to return some products and exchange them for something else and I had the pleasure of having sales partner: 3 help me with my return/exchange store credit her name is Sarah she was very pleasant she was professional...
Read more
Petco
Petco

Thank you for sharing your experience with us; we'll be sure to share the kudos.

5.0
Product
Petco Customer Care
#1187758
Reply to reviews
Spent more than 250.00 on 2 dart frogs and habitat equipment only to discover the weren't getting food shipments in - there was a shortage.I continued to drive two hours to other pet locations to keep my frogs alive - apparently the 'shortage' was only in Waco. I...
Read more
Anonymous
ANGRY

Still waiting on team to contact me...months later. Your remarks are a sham.

Petco
Petco

We appreciate you sharing your concerns. Please email us at ReviewSupport@petco.com, and include a link to your review, phone number, and the store location, including the sta...

Product
Petco Customer Care
#1186410
Reply to reviews
I purchased the item in December, and returned the item all within a 15 minute timeframe, in December 2017. I did not even leave the store! It has been a month. My bank is not the issue, Petco located on 6140 University Drive, Huntsville, AL with a phone number of...
Read more
Petco
Petco

Hi the. We apologize for the experience. Please contact our Support team at 1 (888) 824-7257 so that we can look into this and follow up with you.

Product
Petco Customer Care
I didn't like
  • How many times i had to re tell the story
  • Why they did not refund my card in the system on the spot
  • How they are giving me the run around regarding my refund
#1175548
Reply to reviews
Petco in palm harbor / Clearwater Florida This girl with long red hair. She puts it up in a bun. Hasba red shirt and apron. Her name started with a C. I think it was Courtney or Cathrine. My husband and I needed information on so products with our new cat shadow and...
Read more
Petco
Petco

Hi there. Thank you for reaching out and we apologize for the experience. Please contact our Customer Support at 1 888 824 7257 so that we can look into this.

4.4
Product
Petco Customer Care
#1163132
Reply to reviews
I went petco yesterday to 5717 plank rd. for buying betta fish, i was waited for 15 min. and one guy came his name is Larry, he was so rude, first he gave me the wrong fish, after i wanted to change it but he tried to ignore me, finally he decided to help but he was...
Read more
Anonymous
Anonymous

You can't even shop at the Wareham, ma location. It is so hot every time you go in there, you can't even breath! I won't go again. Very rude managers also. Rather go to PetSma...

Petco
Petco

Hi there. We're sorry to hear about the service your received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to...

Product
Petco Customer Care
#1144689
Reply to reviews

Petco customer service must be really busy to keep someone on hold for 30 minutes. In fact, I'm still on hold as we speak... don't get me wrong. I get it, but honestly? I've been on hold with the IRS for a shorter period of time than right now with Petco... but anyway,...
Read more
Petco
Petco

Hi There. We apologize for the delay, our promotions were more popular than we could have ever imagined! Our warehouses are working very hard to get packages out and we hope t...

Anonymous
Anonymous

Update: I stayed on hold for 46 minutes total and I ended up getting through to someone on the chat. So I hung up and tried to cancel my order on the chat. He told me it's not...

Product
Petco Customer Care
#1143497
Reply to reviews

Drive 2 hours to Watertown , store is closed because of electric problem with registers . Shop other stores for three hours call Petco store still can’t let any one into the store because of the problem. I’ll hand carry the dogs shot records . Come on kids. Third...
Read more
Anonymous
Anonymous

it's fine and dandy to write things down but when you check out to pay the registers. now a days all automatic that they need that electricity. So it had nothing to do with th...

Product
Petco Customer Care
#1119692
Reply to reviews
Show

Petco - Grooming

Customer service was awesome. They told me about guArentee which I never had any other place do that ..
4.7
Details
Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
Product
Petco Customer Care
#1112855
Reply to reviews
Show

Petco - Grooming

Cayla the grooming manager picked my dog up because she was scared of doorway ..showed she really cared about my puppy that was awesome ..she also recommended a mud bath for my pups skin condition.. and texted me in 2 hrs my baby was ready
4.5
Details
Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
Product
Petco Customer Care
#1112853
Reply to reviews
I ordered glass bowl inserts for my dogs on 7/7/2017 from Petco online. They were delivered - shattered into tiny pieces. I was directed to the store to repurchase them. I needed 6 bowls in total. The bowls are inserts for Bowl Mates that are Petcos brand so where else...
Read more
Petco
Petco

Our apologies for the inconvenience! This is definitely not the kind of service we like to make. Please contact our Customer Support at 888 824-PALS (7257) for further assist...

2.5
Product
Petco Customer Care
I liked
  • Food selection for dogs
  • Ease of ordering on line
  • Petco perks
I didn't like
  • Lack of follow up by store staff
  • Customer service
#1099952
Reply to reviews