Product: Petco Customer Care Clear all filters (0 of 74 reviews match)
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Instead of refund was recharged. Don't shop the Sandusky Petco with a card, they don't know how to issue a refund for returned merchandise and instead recharged me. Don't bother with the customer service number they give you, they don't know what to do either. Store...
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Petco
Petco

Hi there. We are dedicated to ensuring you receive a highest quality of products and services from us but seems we fall short onto that. We apologize for the experience. Pleas...

1.0
Product
Petco Customer Care
#1438987
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we went to petco to get clothes and it says 50 percent off!! excludes pet toys for there pet clothes esp the christmas wear we get up too the register with 4 outfits and comes to 50 somthing dollers well thats not right and we asked her its sappose to be 50 percent off...
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Petco
Petco

Hi there. We appreciate the feedback and apologize for the experience. Please contact our Customer Support at 1 888 824 7257 so that our team can look into this.

1.8
Product
Petco Customer Care
I liked
  • Was ripped off
  • Clothes
I didn't like
  • Costmer care
  • Petco do not honor their garantees
#1406234
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I experience not friendly people in union city ca petco take 15mins to help you with something and there so rude when you asking question me and kid love going over since i bought a pet there not going there no more
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Petco
Petco

Hi, there. We apologize for your experience and appreciate your feedback. Please contact our Customer Support team at 1 888 824-7257 or email them at customerrelations@petco.c...

1.3
Product
Petco Customer Care
#1374854
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I walk into West Babylon Ny Petco a lot and I am not sure if Marian is new manager but she was talking to her associates or managers like they didn't know what they were doing. I overheard her saying "what are you a idiot? you cant do that". Since when was it right to...
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Petco
Petco

We regret to hear this and appreciate you sharing your feedback with us. Please email us at SocialSupport@Petco.com and include a link to your review along with your phone num...

5.0
Product
Petco Customer Care
I liked
  • Trainer tere
#1348267
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We went to the Petco on I-45 and Cypresswood tonight. Kathy helped us. Our dog has fleas for the first time in six years. Very concerned for her and our house. Kathy spent time explaining what would could expect, made product suggestions, sent another associate into...
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Petco
Petco

Thank you for taking the time to share your feedback with us. We're happy Kathy was able to assist you. We'll be sure to share your experience with our team and the store lead...

Product
Petco Customer Care
#1330710
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I went to Petco at 2435 N. Hwy 67 Florissant, MO 63033 to buy some fish as I always have . tonight might be the last time I ever go there to buy anything , cause I was waiting my turn to be helped your employee acknowledge me standing there. then I guess it was her boy...
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Petco
Petco

Hi StrongWasp628. We regret to hear about this, as this is not the type of experience we want our customers to have when visiting our stores. We've gone ahead and shared this ...

2.0
Product
Petco Customer Care
I didn't like
  • Verybad customer service
#1319035
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I frequent this Clifton new jersey petco and spend a lot there. I went today and they were busy in fish so I waited. I asked ho much the irredescent sharks were because I did not see a tag. The manager said 2.99 so I said "wow that's great" nd me and the other woman...
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DashingMink
DashingMink

I am glad they called the police on you. The face that you left shows that you knew you were wrong.

DashingMink
DashingMink

Oh grow up child. Just because you did not get your way does not mean you were treated rudely. Go to another store they won't miss you. I doubt you were there for an hour and ...

4.1
Product
Petco Customer Care
I didn't like
  • Today i was treated like a piece of garbage
#1265654
Reply to reviews

for 3 days I have wanted to but 2 bundles of live aquarium plants. the first time was at 8:15pm I wait for 25 minutes. after talking to the associate and being told I would have to wait even longer before they would wait I told them I would be back the next day....
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Petco
Petco

Hi there. We appreciate your feedback and apologize for the poor customer service. We will look into this and address accordingly. If you'd like to receive a follow up, please...

Dubois, Pennsylvania
Product
Petco Customer Care
#1254211
Reply to reviews
Drove all the way to Petco in Colonie, (Albany) NY. Was ignored for 30 minutes finally someone comes up to me. I ask for a fish, the girl tells me "she can't get fish", she asks a co worker and he says he can't get fish either. I ask so you can't sell fish on days this...
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Anonymous
PointAndSetter

"Putting fish in a bag training" hahaha!!!

Petco
Petco

Hi there. Thank you for sharing your experience with us. Please contact our Customer Support at 1 888 824 7257 for further assistance.

Product
Petco Customer Care
#1243911
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I just had the most unprofessional and worst experience ever at Petco. I went to the store to purchase a Royal Canin food for my dog. I told the cashier to price match with Petco.com. When I got home I looked at the receipt and saw that she didn't do it. I called...
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Petco
Petco

Hi there. Thank you for bringing this to our attention, can you please send your phone number, the store location and these details to PTPSupport@petco.com so we can look into...

2.7
Product
Petco Customer Care
#1236947
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