Product: Petco Customer Care Clear all filters (0 of 68 reviews match)
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I frequent this Clifton new jersey petco and spend a lot there. I went today and they were busy in fish so I waited. I asked ho much the irredescent sharks were because I did not see a tag. The manager said 2.99 so I said "wow that's great" nd me and the other woman...
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Anonymous
Durpa

Yep they are doing something. They are ignoring you. See they can prove you did not wait an hour, video being time stamped and such. Since there was no POSTED price the employ...

BewilderedElephantSeal932
BewilderedElephantSeal932

Hello this is chris Herbert again. I called today for the 14th time. I was told that someone will get back to me. Today is Monday. Friday when I called (the 13th time) I was t...

4.1
Product
Petco Customer Care
I didn't like
  • Today i was treated like a piece of garbage
#1265654
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for 3 days I have wanted to but 2 bundles of live aquarium plants. the first time was at 8:15pm I wait for 25 minutes. after talking to the associate and being told I would have to wait even longer before they would wait I told them I would be back the next day....
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Petco
Petco

Hi there. We appreciate your feedback and apologize for the poor customer service. We will look into this and address accordingly. If you'd like to receive a follow up, please...

Dubois, Pennsylvania
Product
Petco Customer Care
#1254211
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Drove all the way to Petco in Colonie, (Albany) NY. Was ignored for 30 minutes finally someone comes up to me. I ask for a fish, the girl tells me "she can't get fish", she asks a co worker and he says he can't get fish either. I ask so you can't sell fish on days this...
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Anonymous
PointAndSetter

"Putting fish in a bag training" hahaha!!!

Petco
Petco

Hi there. Thank you for sharing your experience with us. Please contact our Customer Support at 1 888 824 7257 for further assistance.

Product
Petco Customer Care
#1243911
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I just had the most unprofessional and worst experience ever at Petco. I went to the store to purchase a Royal Canin food for my dog. I told the cashier to price match with Petco.com. When I got home I looked at the receipt and saw that she didn't do it. I called...
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Petco
Petco

Hi there. Thank you for bringing this to our attention, can you please send your phone number, the store location and these details to PTPSupport@petco.com so we can look into...

2.7
Product
Petco Customer Care
#1236947
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I went to Petco in Eastpointe Michigan on Gratiot to return some products and exchange them for something else and I had the pleasure of having sales partner: 3 help me with my return/exchange store credit her name is Sarah she was very pleasant she was professional...
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Petco
Petco

Thank you for sharing your experience with us; we'll be sure to share the kudos.

5.0
Product
Petco Customer Care
#1187758
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Spent more than 250.00 on 2 dart frogs and habitat equipment only to discover the weren't getting food shipments in - there was a shortage.I continued to drive two hours to other pet locations to keep my frogs alive - apparently the 'shortage' was only in Waco. I...
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Anonymous
Anonymous

Almost 5 months later....still no contact.

Anonymous
ANGRY

Still waiting on team to contact me...months later. Your remarks are a sham.

Product
Petco Customer Care
#1186410
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I purchased the item in December, and returned the item all within a 15 minute timeframe, in December 2017. I did not even leave the store! It has been a month. My bank is not the issue, Petco located on 6140 University Drive, Huntsville, AL with a phone number of...
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Petco
Petco

Hi the. We apologize for the experience. Please contact our Support team at 1 (888) 824-7257 so that we can look into this and follow up with you.

Product
Petco Customer Care
I didn't like
  • How many times i had to re tell the story
  • How they are giving me the run around regarding my refund
  • Why they did not refund my card in the system on the spot
#1175548
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Petco in palm harbor / Clearwater Florida This girl with long red hair. She puts it up in a bun. Hasba red shirt and apron. Her name started with a C. I think it was Courtney or Cathrine. My husband and I needed information on so products with our new cat shadow and...
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Petco
Petco

Hi there. Thank you for reaching out and we apologize for the experience. Please contact our Customer Support at 1 888 824 7257 so that we can look into this.

4.4
Product
Petco Customer Care
#1163132
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Petco - Worst experience

Most uncoordinated store with terrible customer service !! This place is a joke and will tell everyone to avoid this place !! Also was very messy and vaccinations are the most frustrating non communicating service I've ever experienced
1.0
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Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
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Product
Petco Customer Care
#1150305
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I went petco yesterday to 5717 plank rd. for buying betta fish, i was waited for 15 min. and one guy came his name is Larry, he was so rude, first he gave me the wrong fish, after i wanted to change it but he tried to ignore me, finally he decided to help but he was...
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Anonymous
Anonymous

You can't even shop at the Wareham, ma location. It is so hot every time you go in there, you can't even breath! I won't go again. Very rude managers also. Rather go to PetSma...

Petco
Petco

Hi there. We're sorry to hear about the service your received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to...

Product
Petco Customer Care
#1144689
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