Product: Petco Customer Care Clear all filters (90 of 90 reviews match)
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I was insulted to the point where I almost started crying from the experience. And I am a grown man. I've never had such disgusting treatment as I have today from two employees. And to top it off, when I was walking out, I was told that I should "pick up my shorts". I...
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2 comments
Petco
#1754633

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.

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Review
#1666782 Review #1666782 is a subjective opinion of poster.
Service
Petco Customer Care
Reason of review
Poor customer service
Preferred solution
Apology and firing the employees.
1.0
Details

Update by user Aug 27

10 days 8/26 after ordering Prescription can dog food, Half of the Order was received, one case NOT 2. Case I did receive 14 of 24 cans were BADLY SMASHED AND DENTED.

Called Petco and someone named Prishani told me they need to see pictures. I spent time taking...

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1 comment
Petco
#1738436

Hi there. We're sorry to hear about your experience with our online pharmacy, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.

Review
#1635135 Review #1635135 is a subjective opinion of poster.
Service
Petco Customer Care
Cons
  • Horrible customer service and prescription dept
Reason of review
Order processing issue
Loss
$129
Preferred solution
Full refund
We went to get a fish a lady was very rude and a *** and she was very disrespectful and yelled at us we would’ve been fine if she talked Nicely but she was very rude and I’ll never be shopping there ever again
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1 comment
Petco
#1738057

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.

Review
#1634387 Review #1634387 is a subjective opinion of poster.
Service
Petco Customer Care
2.2
Details
in Mansfield this morning. as I was headed toward. the. guinea pig bedding I saw a young lady with a snake on her head she was a customer. I myself and petrified of snakes. and then as I was coming down the aisle this young girl and her mother were headed towards me...
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Review
#1634146 Review #1634146 is a subjective opinion of poster.
Service
Petco Customer Care
Pros
  • Only one pros close to home location
Cons
  • Inconsiderate of customers feelings
  • Sale items rarely in stock
Reason of review
Poor customer service
Preferred solution
I would suggest that all reptiles brought into the store should be in a carrier or a cage for the comfort and peace of mind of others.
Tags
  • Petco com Customer Service
2.0
Details
Purchased on line and couldn’t complete order for store pickup (your software glitch) so my wife went by the store to complete it as other petcos’ have honored it in the past. Staff and assistant manager started being snipity and then became hateful saying we only...
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1 comment
Petco
#1737011

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.

Review
#1632219 Review #1632219 is a subjective opinion of poster.
Service
Petco Customer Care
Reason of review
Not as described/ advertised
1.0
Details
I placed an order for Revolution. My credit card was charged BEFORE the Veterinarian provided the prescription and so before the order was fully approved and/or shipped Now I tried to cancel the order and am told that it could take 24-48 hours before the cancellation...
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1 comment
Petco
#1733436

Hi there. We're sorry to hear about your recent online purchasing experience, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.

Review
#1624616 Review #1624616 is a subjective opinion of poster.
Service
Petco Customer Care
Reason of review
charged before order shipped and they don't want to cancel????
Loss
$160
Preferred solution
Full refund

Petco in District 6, Louisiana - Thanks for the info

I have a very happy dachshund named Gatsby that has been groomed by his vet which we have been happy with. I was considering going to Petco but I realized I have been having similar problems with staff at the local store here in Lake Charles, La. I think i’l Stick with my Vet
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Review
#1567690 Review #1567690 is a subjective opinion of poster.
Service
Petco Customer Care
Cons
  • Rude employee
  • Seemed to be prejudiced whites got his attention
  • Customer service is useless
Reason of review
Poor customer service
3.6
Details
At the Petco in Christiansburg, Virginia, there was nobody to help with selecting new cat food brands I was interested in buying, but I found approximately $20 worth on my own. However nobody was at the checkout counter when I wanted to pay & leave. Spent 15 minutes...
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1 comment
Petco
#1701098

Hi there. Thank you for bringing this to our attention and we do apologize for the lack of assistance during your visit. We will share your feedback with our team.

Review
#1556907 Review #1556907 is a subjective opinion of poster.
Service
Petco Customer Care
Reason of review
Poor customer service

Petco in District 7, Tennessee - No groomers

1.0
Details
The groomers all quit at store in Cleveland Tennesse. It is a shame because i have been wondering why they kept having a big turnover in the past eleven years i have taken my two dogs. Petco must not take care of the groomers. Then i received a coupon for a product in the mail suppose to be free but they wanted to charge me for the product. Well i will just take my business somewhere else, Petco!
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Review
#1544836 Review #1544836 is a subjective opinion of poster.
Service
Petco Customer Care
Reason of review
Poor customer service

Contact Petco Customer Service

Mailing Address:
Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, California 92127
United States
Phone:
(858) 453-7845
All Petco Contacts
1.8
Details
We came back to Petco in Calumet on 5/14/19. We had our Credit Card, and the guaranteed on the bird the manager there about 10:30 am that morning would not exchange the bird or give us a refund. We went to the Petco in Homewood and they give us a new bird and we...
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1 comment
Petco
#1686789

Thank you for bringing this to our attention and we apologize for this bad experience. Please contact our Customer Support at 1 877 738-6742 so that we can look into this. Thank you.

Review
#1534483 Review #1534483 is a subjective opinion of poster.
Service
Petco Customer Care
Reason of review
Return, Exchange or Cancellation Policy