Manufacturer: Petco Category: Grooming Services Clear all filters (15 of 15 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
Today my handsome young puppy had difficulty going to the bathroom because even his Tushy was not shaved, nails not cut, and totally matted.I am still awaiting a final resolution from management regarding my 2 puppies horrible grooming experience. Awaiting follow up! They had no haircut, were returned totally matted. They were there about 6-7 hours. I finally had a conversation with the top manager, but he was going to get back to me with the...
Read more
Anonymous

Anonymous Why dont you buy a brush and learn how to properly care for your dogs. If they are both that matted to were they cant even go to the bathroom thats called animal neglect becau...

Petco

Petco Hi there. If there is anything we can assist you with, feel free to contact us at 1 (888) 824-PALS (7257). We are available Monday to Sunday, 4am - 10pm PST. Thank you.

Took my puppies who are the sweetest ever to get groomed.They were in there approximately 10am to 6pm. No calls from them. They were not done. They were returned horribly horribly matted. I was told to buy the demattimg tools and to "go home and work on them"......after paying about $125 with tip. No management is concerned or follows up. I was never told about their 100% guarantee that the survey sent to me mentioned. I was told I could not use...
Read more
Petco

Petco Hi there. Thank you for bringing this to our attention, we're sorry to hear about your recent grooming experience. Can you please send your phone number, the store location in...

I didn't like
  • Not getting a prompt refund
  • Management
#953124
The last two times I've taken my dog to Petco Grooming, they did an unacceptable job. After 4 hours, they hadn't called so I called and they said, "oh, yeah, he's ready." When I got there, he was hoarse from barking. They had forgotten to trim his toenails, which I pointed out. They trimmed them super fast and did a poor job. I took him there one more time recently. This time, they called the WRONG phone number even though I had given them my...
Read more
Petco

Petco We're sorry to hear this, thank you for bringing it to our attention. Can you please call our customer support team at (888-824-7257) so that our team can look into this situa...

2.5
I didn't like
  • Grooming service
#949886
I have hone to petco Honolulu four times in the last 6 months and every time I go the grooming department tells me one price when I book the appt and charges me another when I pick up my dog. I have talked to the Store Manager Christine several times and it keeps happening. They quote me a basic grooming, (wash, cut blow dry, nails and ear hair cut) $41.00 then after they finish grooming the bill is $56.00 to $61.00. The Kaneohe Petco says they...
Read more
Petco

Petco Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing fr...

I brought my dog into Petco on a Sunday for him normal grooming. Every time I have taken him it has been on the weekend and it has taken roughly been two hours. I dropped him off at 2:00 and called at 5:30 to check if he was done, the person on the phone said she just got him on the table will need at least another 45 minutes. I had other plans for night and was not expecting him to be here for more than 4 hours like that. Why would it take...
Read more
Petco

Petco Hi there. We're sorry to hear about your experience at your local store's grooming salon, thank you for bringing this to our attention. Please call our customer support at (88...

I didn't like
  • Service
#938919
i recently brought both my lhasa apso's to petco in lake grove to be groomed. The place was very clean, and didn't smell like wet dog. which is a plus for me. They have a new manager there, Marina my dogs love her. They went in for a bath, ears, trim nails and a hair cut, Marina did an excellent job and my babies looked beautiful. She is so good with my babies. She treats them as if they were hers, I couldn't ask for anyone better. they went...
Read more
Petco

Petco Hi there. That's great to hear, we're so glad that Marina and the Lake Grove team took such great care of your pups! Thank you for taking the time to share your wonderful feed...

I've been taking my Lucy to Petco in the Loop Kissimmee Florida for a number of years. She is always well taken care of gets bath, ears checked, nails and teeth too! She also has a good time while there. Today Paula took care of her and she did a perfect job. Lucy is a Jack Russell Terrier, but is always well-behaved at Petco. I've always been very happy for the service we receive at Petco Grooming. Lucy comes home sweet smelling and her...
Read more
Petco

Petco Hi there. That's great to hear, we're so glad that Lucy is being properly pampered in Kissimmee! Thank you for taking the time to share your wonderful feedback with us, we've ...

She didn't want us to see her handle our dog being the "pro" she is. So we left the grooming booth. We could hear him whine a lot. After two minutes, we are told he can't be groomed. THIS LADY HAS THE URGE TO DO THIS AND CALL HERSELF A PRO. SHE WAS MOST LIKELY IN COLLEGE, NOT EVEN CLOSE TO BEING A DOG GROOMONG PROFESSIONAL AND I COULD SEE THAT JUST WITHIN THE FEW MINUTES SHE HAD MY PUP. So after we left the store, we thought it was our fault...
Read more
Anonymous

Anonymous A real professional should be able to take care of a puppy. When we found a real groomer(I am the author), she came to our house, INTRODUCED herself to the puppy, and within 5...

Anonymous

Anonymous Just because your dog whos comfortable with you allowed you to work on him doesnt make her unprofessional. You have no idea what your dog could have been capable of with the d...

2.3
I liked
  • Cleanliness
I didn't like
  • High price for nail clippings
  • Treatment to pets
#907190
I took my little dog to the Petco Novato grooming room to have her nails trimmed. I was with her, and emphasized that she needed to be carefully handled. She was placed on a filthy table, which was covered in dog hair and dirty residue that should have been cleaned before each grooming treatment. The technician proceeded to clip my dogs nails, and extreme bleeding came from her foot. When I got the dog out of the car at home, my car seats...
Read more
Petco

Petco Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) or send your contact information, these details and the store locati...

h.kitchener

h.kitchener Complain to the manager. Tell him how your dog was abused and mistreated.

I took my dog twice a year for grooming but always had some problem.or another so I knew I had to pay close attention but today is the last time ever. They have too much turnover and never charge the same for identical service. They are a bunch of clowns and I don't trust them anymore, especially with my dog..
Read more
Anonymous

Anonymous How about getting your dog groomed every 6 weeks instead of every 6 months like your supposed to and you won't have added fees for the neglect of your dogs coat and skin to pa...

Petco

Petco Hi there. We are terribly sorry to hear about your recent experience. We hope you'll give us another chance to make things right. Please email us at PTPsupport@petco.com, and...