Manufacturer: Petco Category: Grooming Services Clear all filters (23 of 23 reviews match)
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Have been using petco for grooming for the past 2 years in WV and was always happy with the service. Last week I brought my dog to the Patchogue NY location and now I will no longer be using petco's grooming services. I was told it should be about 2 to 2 and a half...
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SusanneBrook
SusanneBrook

I had a BIG PROBLEM with them too! And, it took alot for them to take responsibility. Totally incompetent grooming, and my puppies are the sweetest young babies.

Petco
Petco

Hi there. We're sorry to hear about the service your received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to...

Product
Petco Dog Grooming Service
#1026733
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I will NEVER take my dog here again. I took my golden retriever in for a haircut. I was told it wouldn't be any longer than 2 hours and that they would call me when he was done. I went and ran errands and after 2 hours had not heard from them, so I called. They said he...
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Petco
Petco

Hi there. We appreciate your feedback and we apologize for the experience. Please call our customer support at (888-824-7257) so that we can look into this further and try to ...

1.0
Product
Petco Dog Grooming Service
#1022279
Reply to reviews
I took my dog in for the first time today to be groomed at their Heath Ohio store. I knew something was off as the groomer was not there when I arrived. They said she left to "change her clothes" because she didn't like her sweat pants. So I said I am not leaving my...
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Petco
Petco

Hi there. Thank you for bringing this to our attention and we apologize for the experience. Please contact our Customer Support team at 1 (888) 824-PALS (7257) so that they ca...

1.0
Product
Petco Dog Grooming Service
I didn't like
  • Treatment to pets
  • Staff
  • Manager
#1003192
Reply to reviews
Bad idea! The groomer lifted my dog up by the harness he was wearing onto the table and was really forceful with him (she swung him hard on to the table because she couldn't lift him!). He looked like he was in pain and it made me cringe watching it- you just don't...
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Petco
Petco

Hi. Thank you for bringing this to our attention and we apologize for the experience. Please contact our Customer Support at 1 (888) 824-PALS (7257) so that they can look into...

3.0
Product
Petco Dog Grooming Service
I didn't like
  • How animals were handled
  • How employees cared for my pets
  • Abuse that was done to my dog
#991209
Reply to reviews
My friend took her precious little dog to Petco yesterday to be groomed. After returning home she began to throw up blood, she rushed her to a local animal hospital where she was put on a ventilator. She died yesterday and the cause was strangulation or trauma to her...
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Petco
Petco

Hi, there. Thank you for sharing your concerns with us. Could you please ask your friend to email us at PTPsupport@petco.com, and include their phone number, the store locatio...

Product
Petco Dog Grooming Service
#990937
Reply to reviews
i took my little friend to petco for a grooming and nail cut,(my little friend was a 11 pound shih tzu) She loved and trusted everyone she met,didn't have a mean bone in her body,just wanted to be your friend.when i picked my little friend up from her grooming, she...
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Anonymous
Anonymous

Look at this, another Shih Tzu at Petco https://petco.pissedconsumer.com/petco-s-negligence-and-the-abuse-by-the-grooming-department-20140409482232.html

Anonymous
Anonymous

They should have cameras on them demand to see the footage, call a lawyer and sue them for a million, which is probably not worth what your dogs life was. Sorry for your loss,...

Product
Petco Dog Grooming Service
#990721
Reply to reviews
Today my handsome young puppy had difficulty going to the bathroom because even his Tushy was not shaved, nails not cut, and totally matted.I am still awaiting a final resolution from management regarding my 2 puppies horrible grooming experience. Awaiting follow up!...
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Anonymous
Anonymous

Why dont you buy a brush and learn how to properly care for your dogs. If they are both that matted to were they cant even go to the bathroom thats called animal neglect becau...

Petco
Petco

Hi there. If there is anything we can assist you with, feel free to contact us at 1 (888) 824-PALS (7257). We are available Monday to Sunday, 4am - 10pm PST. Thank you.

2.0
Product
Petco Dog Grooming Service
#955842
Reply to reviews
Took my puppies who are the sweetest ever to get groomed.They were in there approximately 10am to 6pm. No calls from them. They were not done. They were returned horribly horribly matted. I was told to buy the demattimg tools and to "go home and work on...
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Petco
Petco

Hi there. Thank you for bringing this to our attention, we're sorry to hear about your recent grooming experience. Can you please send your phone number, the store location in...

Product
Petco Dog Grooming Service
I didn't like
  • Management
  • Follow up from manager
  • Not getting a prompt refund
#953124
Reply to reviews
The last two times I've taken my dog to Petco Grooming, they did an unacceptable job. After 4 hours, they hadn't called so I called and they said, "oh, yeah, he's ready." When I got there, he was hoarse from barking. They had forgotten to trim his toenails, which I...
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Petco
Petco

We're sorry to hear this, thank you for bringing it to our attention. Can you please call our customer support team at (888-824-7257) so that our team can look into this situa...

2.5
Product
Petco Dog Grooming Service
I didn't like
  • Grooming service
#949886
Reply to reviews
I have hone to petco Honolulu four times in the last 6 months and every time I go the grooming department tells me one price when I book the appt and charges me another when I pick up my dog. I have talked to the Store Manager Christine several times and it keeps...
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Petco
Petco

Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing fr...

2.3
Product
Petco Dog Grooming Service
#944023
Reply to reviews