Product: Petco Dog Grooming Service Clear all filters (79 of 79 reviews match)
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Petco in Washington, District Of Columbia - Most terrible Grooming experience!

1.8
Details
Brought my pup into a new store in Washington, DC on NY Ave. Decided to try them and I was floored at how bad my dog looked after spending a mere hour and 45 minutes with the groomer. Unskilled and lack of attention, my dog basically got a wash and a nail cut. Terible customer service when called in to complain. No resolve. Just a terrible company with its outsourced customer service associates. Petsmart is such a better brand! Will never use or shop again at Petco!!
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1 comment
Petco
#1749390

Hi there. We appreciate your feedback. We suggest emailing us at customerrelations@petco.com the details of your concern so that we can assist.

Review
#1655854 Review #1655854 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Pros
  • Good products
Cons
  • Response of the manager ricardo
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund
1.0
Details

Update by user Aug 30

I did sign and initialed a paper, I was thinking it was for my consent to have my dog groomed. I can't read fine print so I assumed that's what it was.

Original review posted by user Aug 30

Brought my dog today for his first grooming with Petco. When I arrived to pick him up I was told the bill would be...
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1 comment
Petco
#1740903

Hi there. Thank you for bringing your experience to our attention, we certainly don't want our guests to feel this way. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.

Review
#1640563 Review #1640563 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Pros
  • Was ripped off
Reason of review
Pricing issue
Loss
$87
Preferred solution
Let the company propose a solution
1.5
Details
Petco - Awful result from the groomer and my dog is now constantly scratching
I told her specifically that I wanted a teddy bear or puppy cut and that I wanted to keep his ears square- I didn’t want him shaved anywhere, cause I don’t like any of the traditional poodle cuts- I like the look of a labradoodle. His nails are all kind of cracked and...
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1 comment
Petco
#1733978

Hello. We're sorry to hear about your recent grooming experience, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.

Review
#1625584 Review #1625584 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Reason of review
Bad quality
Loss
$79
Preferred solution
Full refund
1.0
Details
Petco in Temple grooming services is ridiculous. Had my Husky in for a deshedding was paid $88 and looks like nothing was done . Spoke w manger and gave me a new appointment and stated I wouldn’t have to paid. Than got a phone call day of appointment and they stated...
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1 comment
Petco
#1695209

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further and make things right.

Review
#1547970 Review #1547970 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Reason of review
Bad quality
1.5
Details
I have taken my dog since 2015 to the groomers at Petco. Yesterday i took my Peakanesse in to be groomed. All new people, had to take in his shots record that they've always had on file because they lost their files. I take him in the spring and summer time, was late...
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1 comment
Petco
#1682446

Hi there. Thank you for the feedback and we apologize for the experience. Please contact our Customer Support at 1 877 738 6742 so that we can look into this and follow up with you.

Review
#1527606 Review #1527606 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Reason of review
Bad quality
called and made a appoitment at the petco in north little rock,ar. for a puppy that we had rescued. was given all the info that was needed to have him groomed. took him to the vet two days prior to have a full check up. he was given all his shots that he was old enough...
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1 comment
Petco
#1673427

Hi there. We apologize about your experience. Please contact our Customer Support at 1 888 824 7257 so that we can look into this.

Review
#1514947 Review #1514947 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Cons
  • Costmer care
  • Groomer really bad
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Disrespectful Staff
  • PETCO COMPLAINT
1.0
Details
We took our dog to PETCO today 4/5/ 19 location Fort Oglethrope , Ga for grooming we were 6 minutes late for our appointment the had to wait 13 minutes for the groomer to finish with the customer ahead of us at this point no problem . When the customers left in front...
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1 comment
Petco
#1669534

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) or email us at customerrelations@petco.com so that we can look into this further.

Review
#1508341 Review #1508341 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Cons
  • Rude employee
Reason of review
Poor customer service
Preferred solution
Termination of employee
Tags
  • Corporate Management
1.0
Details
I have being being my dog Ginger, in for bath and cut for years to Petco. and never had a problem Until about 3 or 4 months ago. When your employee name Justin, screwed up her hair cut . The cut was so Bad you can see her skin. I spoke to the manager about the problem...
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1 comment
Petco
#1664636

Hi there. Thank you for bringing this to our attention and we apologize for the poor experience. Please contact our Customer Support at 1 888 824 7257 so that we can have our team look into this further.

Review
#1498826 Review #1498826 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Reason of review
Bad quality
3.3
Details
Let me just say that first of all I spend a lot of money at petco and never really had issues but today I was treated very poorly brought my dogs in for a scheduled grooming which I had made an appointment for earlier that morning showed up 30 minutes early sat on the...
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1 comment
Petco
#1639631

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.

Review
#1462144 Review #1462144 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Reason of review
Bad quality

Contact Petco Customer Service

Mailing Address:
Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, California 92127
United States
Phone:
(858) 453-7845
All Petco Contacts
1.0
Details
12/2/18 I took my black lab for a simple bath and nail trim. dropped off at 8:00 am picked up at 9:50 am. He walked in fine when I picked him up he could not use his back legs. It took 5 weeks to get my dog to my vet because again he is a black lab who could not walk...
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2 comments
Petco
#1630000

Hi there. At Petco, our commitment to the health and safety of the pets in our care is unwavering and a responsibility we take very seriously. Thank you for bringing this to our attention, if you’ve got a situation you’d like to share with us, please contact our Customer Support at 1 888 824 7257 so that we can look into it.

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Review
#1448164 Review #1448164 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Reason of review
*** groomers
Preferred solution
Let the company propose a solution