Product: Petco Dog Grooming Service Clear all filters (0 of 62 reviews match)
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12/2/18 I took my black lab for a simple bath and nail trim. dropped off at 8:00 am picked up at 9:50 am. He walked in fine when I picked him up he could not use his back legs. It took 5 weeks to get my dog to my vet because again he is a black lab who could not walk...
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Petco
Petco

Hi there. At Petco, our commitment to the health and safety of the pets in our care is unwavering and a responsibility we take very seriously. Thank you for bringing this to o...

1.0
Product
Petco Dog Grooming Service
#1448164
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I brought our dog in for a nail clipping and a small face trim to get his hair out of his eyes. Instead, they shaved our dog completely, leaving only the hair on his face. This is literally the exact opposite of what I asked for. Will not return, I suggest others do...
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Petco
Petco

Hi there. Thank you for your review, and we are sorry to hear you are unhappy with your recent experience and your dog's grooming appointment. We do have a 100% satisfaction g...

1.0
Product
Petco Dog Grooming Service
#1440069
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Petco - Very unprofessional Grooming
Petco - Very unprofessional Grooming
Petco - Very unprofessional Grooming
Had full grooming service at 169 Parkingway, Quincy, MA on 12/31/2018 1.Hair cut very unevently, i can see the pink spot almost with no hair to cover it; 2. Nails were very long have not cut; 3. a small spot was cut into skin. Will not coming any more.
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Petco
Petco

Hi there. We follow very clear policies and procedures in our grooming salons to ensure safety for pets, accountability for our grooming teams, and both comfort and satisfacti...

Product
Petco Dog Grooming Service
I didn't like
  • Grooming department
  • Very unprofessinal for grooming service
#1439028
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Our regular Groomer at Petco has moved to another location like they all keep doing and we were assured by the new groomer pamela at parsippany route 46 our Dog will be groomed the same way as a Bijorn Frise for Christmas on Dec 23rd, 2018. When we picked him up he...
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Petco
Petco

Hi there. Thank you for sharing your concern and we appreciate the feedback. We do have a 100% satisfaction guarantee, and recommend either reaching out to the store leader so...

2.0
Product
Petco Dog Grooming Service
I liked
  • Dog coat
I didn't like
  • Treatment to pets
#1432705
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I took my dog in for her nail trim. They couldn't find me in the computer, aabd when they i was told rabbies vaccine not uup to date. I gave them a copy if all vaccines over a month ago. No record in the computer of course. Not to mention, 2 weeks ago i was contacted...
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Petco
Petco

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to ...

1.0
Product
Petco Dog Grooming Service
#1413156
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Took my dog in 12 days ago for her usual grooming and wash. About 5 days we started to notice that she was cough weird, sneezing constantly, and coughing like she was throwing up but nothing was coming out. I did research and she was showing signs of Kennel Cough. My...
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Petco
Petco

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to ...

1.1
Product
Petco Dog Grooming Service
I liked
  • Variety of goods for sale
I didn't like
  • No customer service skills
  • Management
  • Cleanliness
#1380361
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This review is for wesley chapel florida Petco. The manager is NOT friendly. She was extremely rude .. rolling her eyes and arguing with one of the really nice store employees one day. Another day i went to ask a question while she was grooming a dog and she cut the...
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Petco
Petco

Hi there. This is not the type of experience we want our customers to have. Thank you for sharing your concern and we appreciate the feedback. Please contact our Customer Supp...

3.6
Product
Petco Dog Grooming Service
#1357002
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I had a grooming appointment scheduled at Petco today, Sunday July 1st for 10:30 A.M at the location in Parkville Shopping Center in Baltimore, MD, but they were unable to accomodate my request. I had called and scheduled this in advance over a week ago. It is hard to...
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Anonymous
Anon

If their power is off, how were they supposed to check the computer to get your information in order to call you? And then you tried to call the store after they told you the ...

Petco
Petco

Hi there. Thank you for bringing this to our attention and we apologize for the poor customer service experience. We suggest calling our Customer Support at 1 888 824 7257 so ...

3.4
Product
Petco Dog Grooming Service
I liked
  • Gro
  • Location
I didn't like
  • No assistance in a resolution
  • To be turned away because of the groomers mistake
  • Poor communication
#1293183
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I brought both my dogs to be groomed at the North Myrtle Beach location. After getting home I noticed my Jug's nails werent all trimmed. I called and spoke to Heather who told me to come in and she would redo them. The day I was able to go Heather wasnt working so...
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Petco
Petco

Hi there. Thank you for bringing this to our attention. Please contact our Customer Support at 1 888 824 7257 so that we can have our team investigate this. Thank you.

1.0
Product
Petco Dog Grooming Service
#1278395
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I’ve been a Petco customer for quite awhile. No more. I brought in a very healthy dog and since I pick him up he’s been vomiting He’s nine years old and never ever has he been sick like this. Vet states he was given something at grooming salon. Unacceptable. I’m taking...
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Petco
Petco

Hi there. Thank you for bringing this to our attention, please call our customer support at (888-824-7257) so that we can look into this further.

1.5
Product
Petco Dog Grooming Service
#1271139
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