Petco Dog Grooming Service Reviews

2.0
(9 reviews)
Product or Service Quality
Price Affordability
Value for money
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The last two times I've taken my dog to Petco Grooming, they did an unacceptable job. After 4 hours, they hadn't called so I called and they said, "oh, yeah, he's ready." When I got there, he was hoarse from barking. They had forgotten to trim his toenails, which I pointed out. They trimmed them super fast and did a poor job. I took him there one more time recently. This time, they called the WRONG phone number even though I had given them my...
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2.5
I didn't like
  • Grooming service
#949886
I have hone to petco Honolulu four times in the last 6 months and every time I go the grooming department tells me one price when I book the appt and charges me another when I pick up my dog. I have talked to the Store Manager Christine several times and it keeps happening. They quote me a basic grooming, (wash, cut blow dry, nails and ear hair cut) $41.00 then after they finish grooming the bill is $56.00 to $61.00. The Kaneohe Petco says they...
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I brought my dog into Petco on a Sunday for him normal grooming. Every time I have taken him it has been on the weekend and it has taken roughly been two hours. I dropped him off at 2:00 and called at 5:30 to check if he was done, the person on the phone said she just got him on the table will need at least another 45 minutes. I had other plans for night and was not expecting him to be here for more than 4 hours like that. Why would it take...
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I didn't like
  • Service
#938919
Petco - Best experience at lake grove ,ny
Petco - Best experience at lake grove ,ny
Petco - Best experience at lake grove ,ny
i recently brought both my lhasa apso's to petco in lake grove to be groomed. The place was very clean, and didn't smell like wet dog. which is a plus for me. They have a new manager there, Marina my dogs love her. They went in for a bath, ears, trim nails and a hair cut, Marina did an excellent job and my babies looked beautiful. She is so good with my babies. She treats them as if they were hers, I couldn't ask for anyone better. they went...
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3.7
I liked
  • Management
  • Grooming
#923288
I've been taking my Lucy to Petco in the Loop Kissimmee Florida for a number of years. She is always well taken care of gets bath, ears checked, nails and teeth too! She also has a good time while there. Today Paula took care of her and she did a perfect job. Lucy is a Jack Russell Terrier, but is always well-behaved at Petco. I've always been very happy for the service we receive at Petco Grooming. Lucy comes home sweet smelling and her...
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She didn't want us to see her handle our dog being the "pro" she is. So we left the grooming booth. We could hear him whine a lot. After two minutes, we are told he can't be groomed. THIS LADY HAS THE URGE TO DO THIS AND CALL HERSELF A PRO. SHE WAS MOST LIKELY IN COLLEGE, NOT EVEN CLOSE TO BEING A DOG GROOMONG PROFESSIONAL AND I COULD SEE THAT JUST WITHIN THE FEW MINUTES SHE HAD MY PUP. So after we left the store, we thought it was our fault...
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2.3
I liked
  • Cleanliness
I didn't like
  • High price for nail clippings
  • Treatment to pets
#907190
I took my little dog to the Petco Novato grooming room to have her nails trimmed. I was with her, and emphasized that she needed to be carefully handled. She was placed on a filthy table, which was covered in dog hair and dirty residue that should have been cleaned before each grooming treatment. The technician proceeded to clip my dogs nails, and extreme bleeding came from her foot. When I got the dog out of the car at home, my car seats...
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I took my dog twice a year for grooming but always had some problem.or another so I knew I had to pay close attention but today is the last time ever. They have too much turnover and never charge the same for identical service. They are a bunch of clowns and I don't trust them anymore, especially with my dog..
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"According" to them my dog was cover in nits and that's not true! I brush her hair everyday and let's just say that was the case Why not call? They didn't even call me to let me know what they were about to do. YES! I did get my money back because the grooming job was horrible! but is NOT about the money, NOW! i have to wait for my dogs hair to grow and grown uneven. I regret taking my dog there. The Store manager was unprofessional and...
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I didn't like
  • Cut my puppy gotten
#886356
I called to make an appointment and I left my dog there. An hour later they called me told me the groomer never showed up so they have to reschedule me for free but they need to see the rabies shot information. I told them I left it on their desk. They looked and said oh yeah it's here. So I went to pick up the dog the girl there took all my pets info including the shots and scheduled me for the next day. Next day they call to tell me they...
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