Product: Petco Dog Grooming Service Clear all filters (0 of 52 reviews match)
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On May 6, 2018 I took my two dog in for groom at PETCO, Coeur d’Alene, ID. I have asked the groomer to cut their hair to about 3/4”, when I picked up the dogs they were both shaved to the skin. I was charged $130.14 for this horrible job. I completed the online survey...
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Petco
Petco

Hi there. We're sorry to hear you weren't happy with your pup's recent grooms, and that the situation was left unresolved; thank you for bringing this to our attention. Can yo...

1.5
Product
Petco Dog Grooming Service
I liked
  • Clean
  • Location
I didn't like
  • Grooming service
  • Petco do not honor their garantees
#1267825
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My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My dog Tom needed grooming and we took him to Petco Ballard Seattl. Tom is shitzu and long hair and had some hair got matted. We wanted top hair keep it long and bottom cut and matted hair cut. After 4 hours we went to pick Tom up we were in total shock. His hair was...
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Anonymous
Mell

I am a groomer, it takes someone with a true love of animals to make a great groomer. Some dont have the patience that is required. Sounds like Toms groomer didnt. Poor baby. ...

Petco
Petco

Hi there. Thank you for bringing this to our attention. If there's anything else we can do to help please call our customer support at (888-824-7257) so that we can look into ...

1.0
Product
Petco Dog Grooming Service
#1263460
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I have been taking my golden doodle to get groomed at petco for a little over 2 years. I have been paying around 60 dollars for a full groom... which I thought was a fair price. I would have a 20 percent off coupon once in awhile given to me by email from petco. Today...
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Petco
Petco

Hi there. Thank you for sharing your experience and we appreciate the feedback. Please contact our Customer Support at 1 888 824 7257 so that we can look into your concern and...

Product
Petco Dog Grooming Service
#1259771
Reply to reviews
Called manager and was told that she wasn’t welcome anymore and that my older dog wasn’t either. They won’t take responsibility. Obviously they screwed up my Yorkies hair, so they shaved her. My older dog still runs with a limp. I’ve been told that this is not an...
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StandingLlama
StandingLlama

I see Petco responded .... I bet the end result was useless from them Petco takes no responsibility for any damage or screw up they do .... your better off with a local groome...

Petco
Petco

Hi there. We appreciate you for bringing this to our attention. Please call us at 1 888 824 7257 or email us at customerrelations@petco.com with the details of your concern so...

1.0
Product
Petco Dog Grooming Service
#1251989
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Brought my dog to be groomed at petco. Told them she has dry skin so paid for the more expensive oatmeal treatment. All seemed to go well until she broke out was itching like crazy.. went to the vet had to get antibiotics and special shampoo. Petco offered me to use...
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Petco
Petco

Hi there. Would you please email us at ReviewSupport@petco.com with your contact information and store location (including city and state) so we can have our team look into th...

Anonymous
Anonymous

Why do you think there is a problem with something Petco did when the shampoo the vet gave you had the same results?

2.1
Product
Petco Dog Grooming Service
#1244433
Reply to reviews
They did pay for the vet bills but when I requested coverage for pain and suffering for my little boy and possible future expenses i was Advised Pets are considered "personal property" and are not entitled to pain and suffering. YOUR PETS are Property to PETCO not the loving cuddly family members. Petco looks at them as a piece of furniture or another inanimate object not a living breathing creature... This occured in the Titusville Florida Petco...
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Anonymous
marc r

Emailed to petco got canned response .... then nothing ..... wow......

Petco
Petco

Hi there. Thank you for bringing this to our attention, can you please send your phone number, the store location and these details to PTPSupport@petco.com so we can look into...

1.0
Product
Petco Dog Grooming Service
I didn't like
  • Groomers
  • I do not like petco
#1238862
Reply to reviews
As I enter the grooming she is grooming another dog. She asked me if I got her message. I told her I didn't get any and she went to check the number in the computer. I reminded her that I gave her the right phone number when she asked for it in the morning. Answer...
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Petco
Petco

This isn't the type of experience we want our customers to have. We'd like to look into this. Please contact our Customer Support at 1 888 824 7257 so that we can look into th...

1.0
Product
Petco Dog Grooming Service
#1216256
Reply to reviews
I went to Petco to trim the hair around my puppies eyes they cut off all his fur leaving only his head and tail with fur thankfully his fur will grow back but I will never go to Petco again.
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Petco
Petco

Hi there. We regret to hear this and appreciate you bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further fo...

1.0
Product
Petco Dog Grooming Service
#1208149
Reply to reviews
Took my dog to PETCO Friday March 2, 2018 to be groomed by Gloria, I was adamant about her not shaving him although she said he had some matting I begged her not to shave him, she said she would try but she had to respect her blades(clippers), I left the store went...
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Anonymous
PointAndSetter

Unbelievable, I would be livid. And yes, brushing out matted fur is painful, but completely shaving a dog is unnecessary. Any experienced groomer knows how to remove mats with...

Anonymous
Lisa

It was most likely necessary.It’s painfull for the dog to have mats brushed out. Now that you have purchased a brush, you can prevent matting and from your dog having to get s...

2.2
Product
Petco Dog Grooming Service
I didn't like
  • Grooming service
  • I do not like petco
#1203961
Reply to reviews
first when I arrived to my apoitment the lady in front said she can't clean my dog because she's living in 45 minutes and the girl who was doing my apoitment did make a mistake. why didn't the call me i have no idea. I did reschedule for a next day ....again when I...
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Petco
Petco

Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing fr...

Product
Petco Dog Grooming Service
#1202333
Reply to reviews