Manufacturer: Petco Category: Grooming Services Clear all filters (15 of 15 reviews match)
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"According" to them my dog was cover in nits and that's not true! I brush her hair everyday and let's just say that was the case Why not call? They didn't even call me to let me know what they were about to do. YES! I did get my money back because the grooming job was horrible! but is NOT about the money, NOW! i have to wait for my dogs hair to grow and grown uneven. I regret taking my dog there. The Store manager was unprofessional and...
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Petco

Petco Hi, there. We are sorry about your recent grooming experience. We hope you'll give us another chance to make things right. Please email us at PTPsupport@petco.com and send us...

Petco

Petco Hi there. We are terribly sorry to hear about the trouble you have had with your recent order. We hope you'll give us another chance to make things right. Please email us at ...

I didn't like
  • Cut my puppy gotten
#886356
I called to make an appointment and I left my dog there. An hour later they called me told me the groomer never showed up so they have to reschedule me for free but they need to see the rabies shot information. I told them I left it on their desk. They looked and said oh yeah it's here. So I went to pick up the dog the girl there took all my pets info including the shots and scheduled me for the next day. Next day they call to tell me they...
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Petco

Petco Hi there. We're sorry to hear this, thank you for bringing it to our attention. Can you please call our customer support team at (888-824-7257) so that our team can look into ...

Grooming Department did not Groomed my dog Booked a week ago, no courtesy call to cancel my appointment Refused to meet my dog needs, bad customer service, felt discriminated!.
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Petco

Petco Hi there. Thank you for bringing this to our attention and we regret to hear about your unhappy experience with our grooming department. If you'd like to email us at PTPsuppor...

I drop my dog for grooming service and, in the fact no customer was in line , I been told the time to pick up my dog it will be in 3 hours. I back in two hours later, the dog was done in a cage all stressed, and no employed were present to get it back to me. I had to call anybody in the cash register to try the get the dog out because at this time is was barking and upset, still had to wait for the lady a while to show up, I feel too bad for the...
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Petco

Petco Thank you for bringing this to our attention. Please call our customer support (888-824-7257) so we can look into this further. Thank you and we look forward hearing from you....

They cut her hair on the middle of her head really short. I was looking at her nails and they barely tipped them, so they are still long. She has places they missed and also charged me an extra $7 to wash her in flea and tick shampoo. $55 dollars for something I could have done at home. Also there was urine in front of the counter where we stood and on the window frame. This is in Alton, IL. My dog has been acting very sheepish and distant...
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Petco

Petco Thank you for bringing this to our attention. Please call our customer support (888-824-7257) so we can look into this further. Thank you and we look forward hearing from you.