Manufacturer: Petco Category: Grooming Services Clear all filters (26 of 26 reviews match)
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The last two times I've taken my dog to Petco Grooming, they did an unacceptable job. After 4 hours, they hadn't called so I called and they said, "oh, yeah, he's ready." When I got there, he was hoarse from barking. They had forgotten to trim his toenails, which I...
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Petco
Petco

We're sorry to hear this, thank you for bringing it to our attention. Can you please call our customer support team at (888-824-7257) so that our team can look into this situa...

2.5
Product
Petco Dog Grooming Service
I didn't like
  • Grooming service
#949886
Reply to reviews
I have hone to petco Honolulu four times in the last 6 months and every time I go the grooming department tells me one price when I book the appt and charges me another when I pick up my dog. I have talked to the Store Manager Christine several times and it keeps...
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Petco
Petco

Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing fr...

2.3
Product
Petco Dog Grooming Service
#944023
Reply to reviews
I brought my dog into Petco on a Sunday for him normal grooming. Every time I have taken him it has been on the weekend and it has taken roughly been two hours. I dropped him off at 2:00 and called at 5:30 to check if he was done, the person on the phone said she just...
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Petco
Petco

Hi there. We're sorry to hear about your experience at your local store's grooming salon, thank you for bringing this to our attention. Please call our customer support at (88...

Product
Petco Dog Grooming Service
I didn't like
  • Service
#938919
Reply to reviews
Petco - Best experience at lake grove ,ny
Petco - Best experience at lake grove ,ny
Petco - Best experience at lake grove ,ny
i recently brought both my lhasa apso's to petco in lake grove to be groomed. The place was very clean, and didn't smell like wet dog. which is a plus for me. They have a new manager there, Marina my dogs love her. They went in for a bath, ears, trim nails and a hair...
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Petco
Petco

Hi there. That's great to hear, we're so glad that Marina and the Lake Grove team took such great care of your pups! Thank you for taking the time to share your wonderful feed...

3.7
Product
Petco Dog Grooming Service
I liked
  • Management
  • Grooming
#923288
Reply to reviews
I've been taking my Lucy to Petco in the Loop Kissimmee Florida for a number of years. She is always well taken care of gets bath, ears checked, nails and teeth too! She also has a good time while there. Today Paula took care of her and she did a perfect job. Lucy...
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Petco
Petco

Hi there. That's great to hear, we're so glad that Lucy is being properly pampered in Kissimmee! Thank you for taking the time to share your wonderful feedback with us, we've ...

Product
Petco Dog Grooming Service
#921571
Reply to reviews
She didn't want us to see her handle our dog being the "pro" she is. So we left the grooming booth. We could hear him whine a lot. After two minutes, we are told he can't be groomed. THIS LADY HAS THE URGE TO DO THIS AND CALL HERSELF A PRO. SHE WAS MOST LIKELY IN...
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Anonymous
Anonymous

A real professional should be able to take care of a puppy. When we found a real groomer(I am the author), she came to our house, INTRODUCED herself to the puppy, and within 5...

Anonymous
Anonymous

Just because your dog whos comfortable with you allowed you to work on him doesnt make her unprofessional. You have no idea what your dog could have been capable of with the d...

2.3
Product
Petco Dog Grooming Service
I liked
  • Cleanliness
I didn't like
  • Treatment to pets
  • High price for nail clippings
#907190
Reply to reviews
I took my little dog to the Petco Novato grooming room to have her nails trimmed. I was with her, and emphasized that she needed to be carefully handled. She was placed on a filthy table, which was covered in dog hair and dirty residue that should have been cleaned...
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Petco
Petco

Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) or send your contact information, these details and the store locati...

h.kitchener
h.kitchener

Complain to the manager. Tell him how your dog was abused and mistreated.

Product
Petco Dog Grooming Service
#906520
Reply to reviews
I took my dog twice a year for grooming but always had some problem.or another so I knew I had to pay close attention but today is the last time ever. They have too much turnover and never charge the same for identical service. They are a bunch of clowns and I don't...
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Anonymous
Anonymous

How about getting your dog groomed every 6 weeks instead of every 6 months like your supposed to and you won't have added fees for the neglect of your dogs coat and skin to pa...

Petco
Petco

Hi there. We are terribly sorry to hear about your recent experience. We hope you'll give us another chance to make things right. Please email us at PTPsupport@petco.com, and...

1.5
Product
Petco Dog Grooming Service
#895936
Reply to reviews

"According" to them my dog was cover in nits and that's not true! I brush her hair everyday and let's just say that was the case Why not call? They didn't even call me to let me know what they were about to do. YES! I did get my money back because the grooming job...
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Petco
Petco

Hi, there. We are sorry about your recent grooming experience. We hope you'll give us another chance to make things right. Please email us at PTPsupport@petco.com and send us...

Petco
Petco

Hi there. We are terribly sorry to hear about the trouble you have had with your recent order. We hope you'll give us another chance to make things right. Please email us at ...

Product
Petco Dog Grooming Service
I didn't like
  • Cut my puppy gotten
#886356
Reply to reviews

On June 3,2016, we took our Shih-Tzu to Petco in Meridian, Ms. to be groomed. They kept him 7 1/2 hrs. When we picked him up, we noticed he was acting strange. A couple of days later we tried to pick him up and he screamed in pain. We turned him over on his back and...
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Petco
Petco

Hi there. Thank you for bringing this to our attention, please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing fr...

Product
Petco Dog Grooming Service
#870248
Reply to reviews