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2.3

Today we took my puppy in for a walk in nail cut and quick clean up(face and privates). We know he has horrible anxiety, but when he is cared for properly, he is fine.

So this so called"professional" goes up to him and doesn't even introduce herself, she just goes to pick him up. Obviously you don't scare a puppy. After that things went downhill. She didn't want us to see her handle our dog being the "pro" she is.

So we left the grooming booth. We could hear him whine a lot. After two minutes, we are told he can't be groomed. THIS LADY HAS THE URGE TO DO THIS AND CALL HERSELF A PRO.

SHE WAS MOST LIKELY IN COLLEGE, NOT EVEN CLOSE TO BEING A DOG GROOMONG PROFESSIONAL AND I COULD SEE THAT JUST WITHIN THE FEW MINUTES SHE HAD MY PUP. So after we left the store, we thought it was our fault and put our dog in timeout. As soon as his timeout ended, I tried to cut his nails. I was paranoid that I was going to hurt him, but no.

I got an entire paw done before realizing that the lady couldn't have been a professional. All I had to do was calm him down, submiss him and an entire paw done. The lady was handling him worse than our vets daughter. We know he get anxiety and will whine(he won't let our current vet's assistant take his temp.) This was a whole new level.

After we got him from the groomer she said sign him up for a class. MONEY GREEDY PET CO LET MY DOG GO INTO AN UNTRAINED PERSON'S HANDS FOR SOMETHING AS EXTREME AS POSSIBLY CUTTING HIS NERVE. I DON'T THINK WE WILL BE GOING THERE FOR GROOMING. And also, thanks a lot for ruining our poor puppy's first grooming experience.

I would stick with what ever service your vet has. No matter how expensive it is, at least I know my dog is being handled be real professionals. Also before I came across an article asking for me to pledge to never shop at petco.

I think I'm considering.

Reason of review: Poor customer service.

Petco Pros: Cleanliness.

Petco Cons: High price for nail clippings, Treatment to pets.

Location: Ellicott City, Maryland

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Guest

A real professional should be able to take care of a puppy. When we found a real groomer(I am the author), she came to our house, INTRODUCED herself to the puppy, and within 5 minutes realized the problem was he had too much testosterone(he was too young to get neutered). She was able to give him a proper cut, AND in front of us handle the dew claw problem(that's the main reason we went that day)

Guest

Just because your dog whos comfortable with you allowed you to work on him doesnt make her unprofessional. You have no idea what your dog could have been capable of with the discomfort of being with a stranger.

Chances are your dog is not properly socialized and scared for his life because you neglect to socialize. Not the groomers fault your dog was badly behaved. It happens.

Your dogs one of the percentage. Get over it.

Guest

Wow you are a *** you should be happy that corperate even responded to your nonsense. That groomer was trying everything to make that a good experience for your puppy I feel bad for the person who gets stuck grooming your dog.

Carletha Uho

I'm sorry but I see no value in posting a pre written message to my post. And I'd rather be contacted by a petco within my state... That means not on the other side of USA.

Petco

Hi there. We are terribly sorry to hear about the trouble you have had with your recent order.

We hope you'll give us another chance to make things right.

Please email us at PTPsupport@petco.com, and include your order number and phone number and we'll be happy to help. Thank you!

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