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I brought my dog into Petco on a Sunday for him normal grooming. Every time I have taken him it has been on the weekend and it has taken roughly been two hours.

I dropped him off at 2:00 and called at 5:30 to check if he was done, the person on the phone said she just got him on the table will need at least another 45 minutes.

I had other plans for night and was not expecting him to be here for more than 4 hours like that. Why would it take such long time anyways, you book your appointment just like any other day? I made my appointment 3 weeks in advance and they could have called me and asked to bring him in late if they were running late.

I don't want my dog sitting in a kennel waiting while he could have been resting at home if they were that busy. They really rushed to get him out when I told them I had plans for the evening and couldn't wait this long.

I do like groomer there but this is unacceptable. I don't think I will take my dog there again.

Reason of review: Bad quality.

Monetary Loss: $65.

Preferred solution: Full refund.

Petco Cons: Service.

Location: Princeton, New Jersey

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Petco

Hi there. We're sorry to hear about your experience at your local store's grooming salon, thank you for bringing this to our attention.

Please call our customer support atย (888-824-7257) so that we can look into this further. We look forward to hearing from you.

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