I needed a new litter box for my cat and found what I wanted on Petco's website. According to the website, it 'usually' ships the next day.
There was no indication that it was not available. I placed my order, but what I got the next day was an email that the item was backordered. I logged on to the site in hopes of a live chat so I could ask for an estimated shipping date. There was a message on the site that "live chat was not available." Using a different browser I went to the Petco website and searched for the same litter box.
I found it and it still said it ships the next day. Then a live chat window pops up, asking me if I wanted to chat. I said sure and asked if this litter box was available. I was told it was.
I asked again - is it available and ready to ship. Again, I was told it was. So I asked why my order said it was backordered. I was told that my order was in fact backordered and that their website is not updated.
So, NEVER trust their website. If you don't care if or when you get something then fine, order from Petco.
But if you do, order from someone else.
Product or Service Mentioned: Petco Website.