*** PETCO FALSE/ERROR ADVERTISEMENT ** Encouraging you to read the visitors posts that were left on Petco's page for false advertising sale items. On Sunday, July 16, 2017, Petco had an online sale with some items that were discounted up to 99% off (they were listed with the discounted prices on petco.com all day Sunday), so a lot of us did the obvious and grabbed those deals.
After chatting with some of people, I found out that some of us called to confirm the price/transactions and Petco said the transactions look good, and they would be sent once they receive them. Well without notice Sunday night and through out the day Monday they cancelled orders, they did this little by little without posting anything on Petco FB page, stating what happened and what they were going to do about it, or at least just say, "apologize it's an error and we are going to refund your money." But no, instead we just had to wait to see if we did or didn't get ours cancelled, because some people did get their selected items on Monday morning. Now personally speaking, I understand that it was an error and they changed their mindset in not honoring price listed, but at this point, I'm just posting this to bring awareness as to how unprofessional Petco has been with us. We have received different answers, some people were still able to get the price and the rest of us our transactions were cancelled, or others went to the store to find out if they would or wouldn't honor the price match.
Some people were offered a different discount % and others were told if they wanted the item they had to pay full price. And the list can go on n on, so you are more than welcome to take a moment and read some of the posts that begin on Sunday. **As of today Petco has not posted a notice to provide us any information in regards to this issue, and to the date some people have not been refunded on their credit card transactions, and customer service is very rude. I'm pretty sure Petco lost a lot of customers...
you should have been more open with us and admitted your wrongdoings, and not keep us hanging... https://www.facebook.com/Petco/posts_to_page/
Product or Service Mentioned: Petco Deal.
Reason of review: Not as described.