Product: Petco Grooming Service Clear all filters (108 of 108 reviews match)
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2.5
Details

Update by user Sep 23

Yes, I refused to pay for the $23 spa treatment. But guess what? I had to pay for the detangle.

Original review posted by user Sep 23

Just picked up my dog and was charged extra $23 for spa package. I didn’t ask for it, refused to pay for it. I was told that they asked me if I wanted the same procedure that was done previously and I said yes, I have never asked for a spa package for my dog, I don’t...
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Review
#1662104 Review #1662104 is a subjective opinion of poster.
Service
Petco Grooming Service
Pros
  • Good haircut
Cons
  • Extra charges
Reason of review
Problems with payment
Tags
  • I Would Ve Given Her A Tip
2.9
Details
Today, my husband took our Chiweenie to receive the full works. Bath, teeth brushed, nails clipped. The whole nine. The last time we took her, the lady there did such a wonderful job that we returned when the time came to groom again. There was a different girl there...
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1 comment
Petco
#1683874

Hi there. We're sorry to hear you're unhappy with your pup's recent groom.

We do have a 100% satisfaction guarantee and recommend reaching out to the store leader so we can make things right. Thank you.

Review
#1529284 Review #1529284 is a subjective opinion of poster.
Service
Petco Grooming Service
Reason of review
Bad quality
1.4
Details
Anyway, I was taken aback, but told them, that's ok, I will order this from someone else because it was apparent that Petco did not have the flexibility or the desire to offer the kind of customer service I was used to. As I looked around, I checked out Chewy's and...
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Review
#1516044 Review #1516044 is a subjective opinion of poster.
Service
Petco Grooming Service
Cons
  • Policies around cancellation or returns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$63
Preferred solution
Full refund
Tags
  • Long Wait For Customer Service
1.0
Details
Petco Grooming Service in Yuba City, CA
Petco Grooming Service in Yuba City, CA
Had a Grooming appointment for my dog Casie. I was quoted $44 dollars online. My Maltese needed a lambs cut clipping. The ladies in the grooming salon were all just standing around, doing nothing and then when i walked in, they looked over my dog, told me she was full...
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1 comment
Petco
#1674110

Hi there. We're sorry to hear about your recent experience.

Please give us a call at 1 (877) 738-6742 so we can see what we can do to make things right. Thank you.

Review
#1515025 Review #1515025 is a subjective opinion of poster.
Service
Petco Grooming Service
Cons
  • Would rather stand and do nothing making minimum wage
  • Rude self entitled females
  • Horrible customer service
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution

Petco - Lawsuit

I want to sue Petco for razor burns and haircut
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Review
#1497234 Review #1497234 is a subjective opinion of poster.
Service
Petco Grooming Service
Reason of review
Bad quality

My dog had a bad experience at Petco he had razor burn on his stomach plus she shave all the hair off his ears

1.0
Details
My dog had a bad experience at Petco he had razor burn on his stomach plus she shave all the hair off his ears
My dog had a bad experience at Petco he had razor burn on his stomach plus she shave all the hair off his ears
My dog had a bad experience at Petco he had razor burn on his stomach plus she shave all the hair off his ears
My dog had a bad experience at Petco he had razor burn on his stomach plus she shave all the hair off his ears
I did talk to them all they said was nothing I called corporate waiting on their answer
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Review
#1495956 Review #1495956 is a subjective opinion of poster.
Service
Petco Grooming Service
Reason of review
Bad quality
The staff does not follow your wishes regarding your dog, are generally rude, and they add on lots of charges to the cost. Unprofessional environment, which must be why they lose good groomers. There was one good woman groomer who left, and it has been downhill ever...
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1 comment
Petco
#1583960

Hi there. We do apologize for any rudeness on behalf of the associate during your visit.

We assure you, this is not the type of customer service we expect from our associates. We are committed to looking for ways to make your petco experience enjoyable.

Your feedback is highly appreciated and would prove essential in letting us know where we need to improve. Please contact us at 1 888 824-7257 if you'd like us to follow up with you.

Review
#1384146 Review #1384146 is a subjective opinion of poster.
Service
Petco Grooming Service
Resolved
1.0
Details
Petco - Terrible Grooming
Petco - Terrible Grooming
Petco - Terrible Grooming

Update by user Feb 17

Petco refunded me after I brought him back and complained about my dissatisfaction as well as the red marks on his body. It turns out although nail clippings were part of the package, they did not do that either.

Original review posted by user Aug 18, 2018

I brought my Maltese, Toby into petco for grooming. I had...
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3 comments
Anonymous
#1553922

You are seriously complaining over a $3 difference? Your dog was disgustingly matted due to your negligence as an owner, and the groomer did a great job. What is your problem???

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Review
#1332957 Review #1332957 is a subjective opinion of poster.
Service
Petco Grooming Service
3.9
Details
I took my dog to Petco last week to have him groomed. I have an Alfa Male dog who is very protective. I tried to tell the girl do not try to touch him while I am standing here because he will snap! If you just take him back and let me leave he will be alright. She told...
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1 comment
Petco
#1530767

Hi there. We appreciate the feedback and will share this with our team.

Review
#1318902 Review #1318902 is a subjective opinion of poster.
Service
Petco Grooming Service

Contact Petco Customer Service

Mailing Address:
Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, California 92127
United States
Phone:
(858) 453-7845
All Petco Contacts
I have a female Cavalier and Catahoula leopard and have been going to Petco for several years. My wife and I always make the appointments in advance. We get to Petco for our Cavalier just before the appointed time and are told by Ralph l we will have to leave her there...
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1 comment
Petco
#1528580

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.

Review
#1316013 Review #1316013 is a subjective opinion of poster.
Service
Petco Grooming Service
Reason of review
Poor customer service