Product: Petco Grooming Service Clear all filters (96 of 96 reviews match)
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I took my Yorkie at Petco In Rochester NY. I have been going to Petco for 7 years with my Shih Zhu as well. Loved my groomer who left over year ago due to illness. Since then it has been SO many different groomers in and out. Never had problem with Shih Zhu but did...
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Petco
Petco

Hi there. Thank you for bringing this to our attention, can you please send your phone number, the store location and these details to PTPSupport@petco.com so we can look into...

3.5
Product
Petco Grooming Service
#1030352
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I am currently awaiting a call from the groomer at the PETCO in Greenville SC on Woodruff Road. I had an 11am appointment to get my dog a cut, shampoo, and teeth brushed just as i did about a month ago. (Incidentally, which took only a little more than an hour). This...
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Anonymous
Anonymous

My only response to you is that you are an ***. You need to realize that the world does not revolve around you. The groomer may have been very busy day and got behind. Every t...

Petco
Petco

Hi there. We're sorry to hear about your dog's recent grooming experience, thank you for bringing this to our attention. We'd like the opportunity to make things right, please...

4.0
Product
Petco Grooming Service
#813508
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I I am very unhappy with the grooming service my two Yorkies had a appointment first time appointment and they would not except their tags as proof of rabies shots im not happy that they assume I am a diss honest person I only had a screenshot for one of my dogs...
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aliens_amoung_us
aliens_amoung_us

Policy is policy. If you really got your dogs their shots, you should have paperwork from your vet. This is standard protocol with vets. If you don't have the paperwork, I sug...

Anonymous
Anonymous

No where accepts tags it just shows that you've gotten a rabies vaccination on your dog at some point in its life. You could've even taken it off another dog and put it on you...

4.5
East Sahuarita, Arizona
Product
Petco Grooming Service
#794290
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Petco - Grooming

#1146191
1.0
Details
Really expensive and horrible
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Additional Fees
Product or Service Quality

Petco Grooming Service Review

#741827
5.0
Details
I wouldn't take my oh so sensitive dog anywhere else. Doesn't matter which groomer he gets, it's always perfect!
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Customer service
Price Affordability
People are so full of Sh-- , most of the *** thats in here is made up. And the other half is because those people shouldnt own a dog if you can brush, or comb your dog, or walk it to keep nails short, or even give it a bath yourself. You show up and expect groomers to...
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Anonymous
nick name

wow you should not be a groomer ...

5.0
Saint Michaels, Arizona
Product
Petco Grooming Service
#792450
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My Bichon Brise was injured at petco grooming on 02/06/2016
My Bichon Brise was injured at petco grooming on 02/06/2016
My Bichon Brise was injured at petco grooming on 02/06/2016
My Bichon Brise was injured at petco grooming on 02/06/2016
My boy Sammy, five year old Bichon was groomed on 02/06/2016 , I was told they may need to cut his hair short due to knots on his fur, I said it was okay, not thinking of what was about to happened. Dropped the dog off at the Springfield mass area at 1:00 pm for a...
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Anonymous
Anonymous

Your dog was clipped with a #5 and that's not short. Nicking the anus area however, is something that should've been mentioned to you. Within 48 hours make sure to go to your...

Anonymous
Maris

Have the injury documented by a vet and sue Petco and the groomer separately.

2.0
Product
Petco Grooming Service
I didn't like
  • Poor customer service
#786197
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Petco - Grooming Service Review from Burlington, Massachusetts
I made an appointment almost two months prior to dropping my dog, Bruce, off at Petco (103, Commerace Way, Woburn 01801). His appointment was at 12:00 pm and I figured I would pick him up a couple hours later fully groomed. At 4:30, when I still had not recieved a...
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Anonymous
Anonymous

I'm so sorry to hear about Bruce. I too had a horrible experience with them. They took forever with my dog then when I did get him he had 2 noticeable line cuts in the middle ...

Petco
Petco

Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing fr...

1.0
Product
Petco Grooming Service
#785839
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Petco - Terrible grooming that I paid excellent money for.
Petco - Terrible grooming that I paid excellent money for.
Petco - Terrible grooming that I paid excellent money for.
Petco - Terrible grooming that I paid excellent money for.
Petco - Terrible grooming that I paid excellent money for.
Petco - Terrible grooming that I paid excellent money for.
Petco - Terrible grooming that I paid excellent money for.
Petco - Terrible grooming that I paid excellent money for.
This is how my pup came home. This groomer was nice but obviously didn't know what she was doing. My dog had never snapped at anyone and she said he tried to nip her when she touched his feet so no grooming was done to the feet. Also, she chopped the hair on his ears...
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Petco
Petco

Thank you for bringing this to our attention. Please call our customer support (888-824-7257) so we can look into this further. Thank you and we look forward hearing from you.

3.2
Pearl City, Hawaii
Product
Petco Grooming Service
#785367
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Petco - They Sliced My Dog Everywhere!!!!!!
Petco - They Sliced My Dog Everywhere!!!!!!
Petco - They Sliced My Dog Everywhere!!!!!!
I have a Black Russian Terrier......very large dog. Have gone to the Fairfield location since he was a puppy and had a great groomer. She left. Since she left, he's come home damp and matted. I took him in Friday with the Salon a Manager named Courtney on Friday. I...
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Anonymous
Senior citizen groomer

You are right to be upset!!! I have been a groomer since 1965 and theres no excuse for that treatment. Did you press charges or sue them? Another thing is if they were unable ...

Petco
Petco

Hi there. We're sorry to hear this, thank you for bringing it to our attention. Can you please call our customer support team at (888-824-7257) so that our team can look into ...

3.0
Product
Petco Grooming Service
I liked
  • Laughable
I didn't like
  • Courtney
  • Animal conditions
  • Grooming
#768022
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Do not use this location for grooming. I was taking my dog to get groomed regularly at the Morgantown, WV grooming salon. I told the staff there twice, the 2nd time they wrote it in his file on the computer, not to shave my dog as he has lupus and it irritates his...
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Petco
Petco

Hi there. We appreciate you bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. Thank you!

Grafton, West Virginia
Product
Petco Grooming Service
I didn't like
  • Grooming
  • Follow up from manager
#767842
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My long hair Havanese had some matted hair and the groomer advised a close cut haircut. After four hours of waiting, Ari's hair was cut short and chopped and uneven in many places. Not a professional grooming one would expect from Petco. The groomer charged an extra...
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Petco
Petco

Hi Don. We are very sorry to hear about your recent grooming experience, thank you for bringing this to our attention. We strive to provide the best service and we apologize y...

3.5
Product
Petco Grooming Service
#705702
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