I made an appointment almost two months prior to dropping my dog, Bruce, off at Petco (103, Commerace Way, Woburn 01801). His appointment was at 12:00 pm and I figured I would pick him up a couple hours later fully groomed.
At 4:30, when I still had not recieved a call, I contacted the groomed. She said it would still be hours before I could pick up Bruce because there were three dogs ahead of him STILL! Already, terrible service. At about 6:00 pm, I recieved a call that Bruce was being transported to an ER because the groomer had chopped off his Dewclaw!!
My poor dog needed 4 stiches and was left half shaven. When I got to the vet, they told me he needed to be sedated and left over night. I couldn't believe it. WORST experience ever!
So negligent and irresponsible. I will absolutely never step foot in a Petco AGAIN!
Product or Service Mentioned: Petco Grooming Service.
Reason of review: Poor customer service.