This is to inform the public that if you ever file a complaint against PETCO in Kernersville, NC, they will retaliate by placing a notation in their computer " No Service" for your pet. This is the way the incompetent and juvenile staff deals with customer complaints at this store.
Not only do they retaliate, Mr. Gary Cheney, the general manager, a "graduate" from University of Arkansas at Fayetteville (wonder what degree),called my residence and taunted me by using words and making unfounded accusations. Fortuitously , I recorded his message.Never call back because he will claim that you are harassing the store personnel, this is his tactic. He wants you to get upset and claim that you are harassing him.
Simply record the message and send it to his superior and the local phone company to establish a complaint.They also abuse the use of the Kernersville Police Department by calling them because they are inept in handling complaints.Do not leave the store if they call the police, this is another tactic, PETCO incompetent personnel can claim anything they want after you leave the store. Make sure that you contact the Chief of Police and complaint about this abuse. The Police Department has more important issues to deal with and should not be used as a personal "body guard" for a store manager who does not want to be investigated for "poor management." Make sure that you are looking at the camera, and request a copy of the video. I can assure you that the tape will either be erased or Gary Cheyne will claim that the equipment malfunctioned.
Ask PETCO headquarters to look at his previous record at Sam's Club. The Complaint phone number is 888-824-7257.
Product or Service Mentioned: Petco Manager.