I took my little 3 year old Shih Tzu named Nina for a haircut, trim, and ear cutting. This was only the second time I have ever used PetCo for my little dog's treatment.
However, upon picking her up, the staff was rude and unprofessional. I saw that my pet, Nina, was in pain on her leg and sad (whimpering). She was bleeding and had cuts under both of her eyes with a lot more blood coming from under the right side. There is also a significant razor burn under her right thigh which causes her pain.
We love Nina and she still a living being. This is all besides the fact that we were charged $73 for a full size dog when she is not even 8 pounds and for services they did not provide and the staff is arrogant, impolite, unprofessional, and this PetCo has the most horrible customer service my family and I have ever seen. Every respectable pet owner needs to beware of this company.
It is no wonder that many private dog groomers do better. We have decided to never use this company again.
Product or Service Mentioned: Petco Grooming Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.