Product: Petco Manager Clear all filters (88 of 88 reviews match)
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I gave the 2 weeks notes, but I just walked out few days ago , because they treat me unfairly the reason is Because I am leaving. The story was Petco has the budget for the pet groomer to do the tools sharping every couple months, and I’ve Been waiting for that before...
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Review
#1580899 Review #1580899 is a subjective opinion of poster.
Service
Petco Manager
Cons
  • Today i was treated like a piece of garbage
Reason of review
Poor management
Preferred solution
Let the company propose a solution
1.0
Details
A male employee was sceaming and threatening me in front 2 little grandchildren ..I am disabled and fall easly.. he was yelling at my daugher who was really only being nice ...I tryed twice to file a complaint and twice no calls or emails where recieved on my end... Do...
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2 comments
Petco
#1665059

Hi there. We are very sorry to hear you feel you were mistreated at our store.

That is certainly not the kind of customer experience we strive for. Please contact our Customer Support at 1 (877) 738-6742 or in live chat. Just click on Live Help at the top right of http://Petco.com.

They are available to chat between 5am - 10pm PST. Thank you.

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Review
#1499817 Review #1499817 is a subjective opinion of poster.
Service
Petco Manager
Reason of review
Poor customer service
1.0
Details
I went in the Lithonia location to purchase feeder fish, asked an associate about another item in which she gave me the price. Joked with her and asked to speak to the manager for a discount, I’m a regular shopper. The manager came and stated no discounts are given on...
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1 comment
Petco
#1637027

Hi there. We're sorry to hear about your recent visit to one of our stores.

We strive to provide excellent service and we apologize that you didn't get to experience that.

We suggest calling our Customer Support at 1 877 738 6742 so that we can address this accordingly. Thank you for bringing this to our attention.

Review
#1458269 Review #1458269 is a subjective opinion of poster.
Service
Petco Manager
Reason of review
Poor customer service
I was at the Petco in Kinnelon, NJ on route 23 a few days ago and I'm still fuming about what I saw that day. This person who I guess was a manager there, I think her name was kaitlyn, was berating another employee. Totally unacceptable behaviour in-front of customers...
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1 comment
Petco
#1636893

Hi there. We're sorry to hear about your recent visit to one of our stores.

We strive to provide excellent service and we apologize that you didn't get to experience that.

We suggest calling our Customer Support at 1 877 738 6742 so that we can address this accordingly. Thank you for bringing this to our attention.

Review
#1458254 Review #1458254 is a subjective opinion of poster.
Service
Petco Manager
Cons
  • Rude employee
Reason of review
Poor customer service
1.8
Details
I worked at a Petco in Hot Springs, AR and was, from day one, belittled and bullied by several of the opening shift managers who would spend most of the time we had conversed complaining about their job and how much they hated the company. I was told I would be...
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1 comment
Petco
#1635028

Hi there. We take all concerns seriously and would appreciate your feedback.

At your earliest convenience, please give us a call on the Petco hotline at 1-888-736-9834 so we can look into this further. Thank you.

Review
#1455297 Review #1455297 is a subjective opinion of poster.
Service
Petco Manager
Reason of review
Work Experience or Job Application
5.0
Details
I'm a fairly new shopper at the store on Lancaster in Salem, OR. While in the store one day, a gentleman helped answer s question about dog food. I didn't notice right away, but he had a fire department shirt on. I appolgagized and said I thought you worked here. He...
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1 comment
Petco
#1624341

Hi there. Thank you for bringing this to our attention.

Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing from you.

Review
#1440698 Review #1440698 is a subjective opinion of poster.
Service
Petco Manager
Reason of review
Good customer service

Petco in Colorado Springs, Colorado - Disappointed

I went to your store for the first time because of all the horror stories i've never been there, but I thought maybe because a person was mad and just wanted to be facious. But I went there for crickets for my reptiles and there was a chamelon and that poor baby was dry and crusty. I asked the worker about them being in a humid enviorment she said that it was time to check them I know that chamelon did not get that crusty from being over one day and also where the mice were there was one that i could see that was sick dry heaving on the top of the pile! I am just sad that i had expierenced that for my self.
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Review
#1427803 Review #1427803 is a subjective opinion of poster.
Service
Petco Manager
Petco - Paying for incompetence
I purchased a coat for my dog and returned it because it was too big. I gave the incompetent clerk my receipt and the item. He couldn't figure out how to refund my card, so he refunded me in cash, great, until I get my bank statement and see that he actually recharged...
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4 comments
Anonymous
#1644095

It's true that they can't look it up without a membership number registered in their system, but if you think about it, it's a good think that not just anyone can look up your information regarding your card number and such without proper authorization. The cashier sounds like he was either still in training or wasn't properly trained and he should have called a manager if he was having difficulties.

I know the manager at my local Petco store would have corrected everything and made it right regardless.

Sorry your Petco store doesn't sound like they're trained well, but there are well run stores out there. Also, the Petco call center doesn't even do much good for employees to call either so it could use a lot of improvement.

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Review
#1423717 Review #1423717 is a subjective opinion of poster.
Service
Petco Manager
Pros
  • Product
  • Dog coat
Cons
  • Recharge instead of refund
1.8
Details
My first month working at Petco (I was hired on as the aquatics specialist) I ended up falling off a stool and spraining my ankle extremely badly. Workers comp, right? Nope. I brought a doctors note to my manager who laughed at me and threw the paper back at me and...
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1 comment
Petco
#1612068

We appreciate your feedback, OmniscientWhippet, and have shared this with our team. We recommend reaching out to our http://petcohotline.com/ regarding your specific experiences and concerns. Thank you.

Review
#1421550 Review #1421550 is a subjective opinion of poster.
Service
Petco Manager
Pros
  • Other employees that i worked with
Cons
  • All of management
Reason of review
abusive managment
Preferred solution
Do a full survey on Sue Steele, ask her employees how she really treats them and how they really feel. Sue Steele is making Petco a horrible place.

Contact Petco Customer Service

Mailing Address:
Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, California 92127
United States
Phone:
(858) 453-7845
All Petco Contacts
2.5
Details
Petco, Parkside Town Commons, 7121 O'Kelly Chapel Rd, Cary, NC 27519 I have repeatedly tried to give this store a chance, but time and time again they disappoint me. The disturbing lack of knowledge of most of the employees who take care of them at Petco is ludicrous....
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1 comment
Petco
#1597103

Hi there. We never want our customers to be stuck with a bad experience.

We've shared your review with our team in Cary, and recommend reaching out to our customer service at 1 (877) 738-6742 for further assistance. Thank you.

Review
#1399865 Review #1399865 is a subjective opinion of poster.
Service
Petco Manager
Pros
  • Dog trainer
Cons
  • Manager
Reason of review
Poor customer service
Tags
  • Long Wait For Customer Service