Product: Petco Shipping Service Clear all filters (29 of 29 reviews match)
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1.0
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I am upset because of the time and money wasted and now Im ordering it again from another company. I had been a repeat delivery customer for years. I will never order from Petco again. This was human errors. My problem wasnt fixed by customer service. It didnt matter...
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4 comments
Anonymous
#1553635

Same thing happened to me. I ordered cat food and my vet approved it the same day.

5 days later i still recieved nothing. Its my first time using petco so im never using it again. I called them and they said it just got approved today and that they would ship it within 2 days. My vet approved it the day i ordered it so how is this possible.

i asked for them to cancel it then since its already been so long and the lady on the phone said i probably wont be able to cancel it but she will send in a request that would take about 2 days but who knows how long it would actually take with petco. Never again.

Now i wasted a lot of time and am just going to go get it from the vet. Such bad service.

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Review
#1346637 Review #1346637 is a subjective opinion of poster.
Service
Petco Shipping Service
Reason of review
Order processing issue
Next I was in a Petco with my daughter in Mechanicsburg, PA buying can cat food. I found several cans of expired cat food on the shelf and took them to the cashier and told her. She thanked me. A couple of days later my daughter went back in to the same store and...
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1 comment
Petco
#1511667

Hi there. We're sorry to hear about the trouble you had with your recent delivery and visit to our store.

If you'd please email us your phone number, order number, and store location to socialsupport@petco.com, we'll be happy to have our team look into this. Thank you.

Review
#1293639 Review #1293639 is a subjective opinion of poster.
Service
Petco Shipping Service
Reason of review
Problem with delivery
3.5
Details
PETCO deleted the following review when I posted it on their (online) review page: "A 64+ pound box (4 bags): Too heavy! Orders of 2 or more bags should be shipped with a limit of 2 bags per box. My most recent purchase was for 4 bags. Fortunately the delivering UPS...
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1 comment
Petco
#1415191

Hi there. Thank you for sharing your concern. Please contact our Customer Support team at 1 888 824 7257 for further assistance.

Review
#1163730 Review #1163730 is a subjective opinion of poster.
Service
Petco Shipping Service
Cons
  • Shipping four 16 pound bags of cat food in one box
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.0
Details
Petco's shipping service is terrible. After 7 days I still had not received my order and when you call the number provided, you get a recording that says they have numerous calls on hold, no matter what time of day you call which I know is a lie, no email address is...
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1 comment
Petco
#1403182

Hi there. Thank you for bringing this to our attention, can you please send your phone number and these details to PTPSupport@petco.com so we can look into this further? Your feedback is important to us and we appreciate the opportunity to make things right.

 

Review
#1145914 Review #1145914 is a subjective opinion of poster.
Service
Petco Shipping Service
Reason of review
Problem with delivery
Loss
$54
Preferred solution
Full refund
It's still 3 week before Christmas and my phone says I've been on hold waiting for customer service for over 30 minutes.Are u kidding me!!!!!!!!!!!!!!!!!!!!!!!! If they are having these kind of call center c/s problems 3 weeks before Christmas can you imagine what kind...
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1 comment
Petco
#1400840

Hi there. We're sorry to hear about your recent ordering experience, thank you for bringing this to our attention.

We apologize for the long hold time and appreciate your patience. Along with checking your email for an update, you can track your order here: https://goo.gl/wop615.

Review
#1142827 Review #1142827 is a subjective opinion of poster.
Service
Petco Shipping Service
Reason of review
Order processing issue
3 weeks earlier I ordered a cat bed and it took 2 weeks to get it. According to the tracking it didn't leave Petco for over a week. I was thinking about doing repeat delivery but I'm worried my cat would starve and have to use dirty litter. Never shopping at Petco...
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1 comment
Petco
#1400658

We apologize for the inconvenience. Please email us at ptpsupport@PETCO.com with your phone number, order number and details so that we can further assist.

Review
#1142538 Review #1142538 is a subjective opinion of poster.
Service
Petco Shipping Service
Reason of review
Order processing issue
1.5
Details
Placed an online order 11/24/17 for 3 items.Got tracking for two items that I received. Nothing for third item. Called about last item and was told I should get it last Friday or Sat and it was too early for me to worry. Still haven't received item although I was...
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1 comment
Petco
#1400657

Hi there. We apologize for the experience. Please email us at ptpsupport@PETCO.com with your phone number, order number and details so that we can further assist.

Review
#1142417 Review #1142417 is a subjective opinion of poster.
Service
Petco Shipping Service
Reason of review
Order processing issue
Loss
$54
Preferred solution
Deliver product or service ordered
I placed an order in Petco for 3 positions, one of them was prescription food. I received my order after 3 working days but without prescription food. Inside the package was information that second part will be delivered later. To the next day, I contacted customer...
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2 comments
Petco
#1370451

We apologize for the experience. Please email us at ptpsupport@PETCO.com with your phone number, order number and details of your concern so that we can further assist.

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Review
#1102143 Review #1102143 is a subjective opinion of poster.
Service
Petco Shipping Service
Reason of review
Order processing issue

Petco - LIARS AND CHEATS

I purchased 8 dog beds online because they were on such a good sale, yes I'm sure it was probably a gliche or human error in the mark down but regardless that was the set price. Well I got the an email saying it was received then two weeks later I get i cancellation email saying they can't sale it to me because they "messed up" OK you messed up, they should honor it. they lost a customer and I will NOT return
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Review
#1080920 Review #1080920 is a subjective opinion of poster.
Service
Petco Shipping Service
Reason of review
Order processing issue

Contact Petco Customer Service

Mailing Address:
Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, California 92127
United States
Phone:
(858) 453-7845
All Petco Contacts
On June 5th I placed an order on Petco.com for some crickets for my roommate's pet spider. I ordered 500 for overnight next day delivery for $8.99 shipping. Also some cricket food for 2 day delivery charge of $9.99. I was told by customer service today that I will not...
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1 comment
Petco
#1337318

Hi there. Thank you for sharing your concern and we apologize for the experience. Can you please email us at ptpsupport@PETCO.com with your phone number and these details so that we can further assist?

Review
#1057288 Review #1057288 is a subjective opinion of poster.
Service
Petco Shipping Service
Reason of review
Problem with delivery
Loss
$60
Preferred solution
Deliver product or service ordered