Product: Petco Shipping Service Clear all filters (0 of 27 reviews match)
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PETCO deleted the following review when I posted it on their (online) review page: "A 64+ pound box (4 bags): Too heavy! Orders of 2 or more bags should be shipped with a limit of 2 bags per box. My most recent purchase was for 4 bags. Fortunately the delivering UPS...
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Petco
Petco

Hi there. Thank you for sharing your concern. Please contact our Customer Support team at 1 888 824 7257 for further assistance.

3.5
Product
Petco Shipping Service
I didn't like
  • Shipping four 16 pound bags of cat food in one box
#1163730
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Petco's shipping service is terrible. After 7 days I still had not received my order and when you call the number provided, you get a recording that says they have numerous calls on hold, no matter what time of day you call which I know is a lie, no email address is...
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Petco
Petco

Hi there. Thank you for bringing this to our attention, can you please send your phone number and these details to PTPSupport@petco.com so we can look into this further? Your ...

1.0
Product
Petco Shipping Service
#1145914
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It's still 3 week before Christmas and my phone says I've been on hold waiting for customer service for over 30 minutes.Are u kidding me!!!!!!!!!!!!!!!!!!!!!!!! If they are having these kind of call center c/s problems 3 weeks before Christmas can you imagine what kind...
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Petco
Petco

Hi there. We're sorry to hear about your recent ordering experience, thank you for bringing this to our attention. We apologize for the long hold time and appreciate your pati...

Product
Petco Shipping Service
#1142827
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3 weeks earlier I ordered a cat bed and it took 2 weeks to get it. According to the tracking it didn't leave Petco for over a week. I was thinking about doing repeat delivery but I'm worried my cat would starve and have to use dirty litter. Never shopping at Petco...
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Petco
Petco

We apologize for the inconvenience. Please email us at ptpsupport@PETCO.com with your phone number, order number and details so that we can further assist.

Product
Petco Shipping Service
#1142538
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Placed an online order 11/24/17 for 3 items.Got tracking for two items that I received. Nothing for third item. Called about last item and was told I should get it last Friday or Sat and it was too early for me to worry. Still haven't received item although I was...
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Petco
Petco

Hi there. We apologize for the experience. Please email us at ptpsupport@PETCO.com with your phone number, order number and details so that we can further assist.

1.5
Product
Petco Shipping Service
#1142417
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I placed an order in Petco for 3 positions, one of them was prescription food. I received my order after 3 working days but without prescription food. Inside the package was information that second part will be delivered later. To the next day, I contacted customer...
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Petco
Petco

We apologize for the experience. Please email us at ptpsupport@PETCO.com with your phone number, order number and details of your concern so that we can further assist.

Product
Petco Shipping Service
#1102143
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I purchased 8 dog beds online because they were on such a good sale, yes I'm sure it was probably a gliche or human error in the mark down but regardless that was the set price. Well I got the an email saying it was received then two weeks later I get i cancellation...
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Petco Shipping Service
#1080920
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On June 5th I placed an order on Petco.com for some crickets for my roommate's pet spider. I ordered 500 for overnight next day delivery for $8.99 shipping. Also some cricket food for 2 day delivery charge of $9.99. I was told by customer service today that I will not...
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Petco
Petco

Hi there. Thank you for sharing your concern and we apologize for the experience. Can you please email us at ptpsupport@PETCO.com with your phone number and these details so t...

Product
Petco Shipping Service
#1057288
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Petco - Paid 2-day shipping and haven't received order 4 days later
I ordered canned cat food and paid for 2-day shipping. I received an email it shipped on 4/24/2017. I called on 4/28 because I had not received it. I told them the tracking said it was delivered on 4/24, but I had not received it so if it was delivered, it was...
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Petco
Petco

Hi, there. We are terribly sorry to hear about the trouble you have had with your recent order. We hope you'll give us another chance to make things right. Please email us at ...

1.2
Product
Petco Shipping Service
I didn't like
  • Customer treatment
  • Customer service
  • Dealing w non-us customer service who did understand my issue
#1040529
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I have to say the customer service for the repeat delivery is awful. First 2 months were fine unless you run into a problem. You are transferred somewhere out of the country which is fine if they could help. They are not capable of resolving any issues...only to...
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Petco
Petco

Hi Rebecca. We appreciate the feedback and sorry for the poor experience. Please email us at ptpsupport@petco.com with your phone number and details of your concern so that we...

Product
Petco Shipping Service
#1037919
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