I had my 10 year old dog with bad hips to the Petco grooming dept in North Hills. Was assured she would not be picked up would be washed & groomed on the floor, she was not. He legs were sore so bad she could barely walk to the car I had to get help getting her in my car.
I paid an extra $7 for a special shampoo to cut down on her dry flaky skin. I was told she would take up to 1.5 hours I went back a little over 2 hours later and was told her was just finishing up. She was still completely wet looked as if she had never been dried. Some of her nails were trimmed some were not, ears were not cleaned and she did not look that good. With in 5 days she was covered in flakes and stunk bad. I wrote a email to the corp office and all I got was we'll talk to who ever did her. I asked for her to redone at no cost I was told the manager of the store would call me. Now almost 2 months later I still haven't gotten that call. I would of been happy if the even offered to groom her at a reduced cost but I got nothing.
I have a Rott mix who is a gentle old laid back girl not a mean bone in her body. She easy to bath & groomed never causes a fuss. I'm even more pissed off over the fact I had to take her to the vet to get pain medication because she picked her up put her in the wash bin and banged her back left leg. Which is still hurting her to this day.
Product or Service Mentioned: Petco Grooming Service.