Product: Petco Website Clear all filters (0 of 16 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Although they carry the 'right stuff' that I was looking for (aquarium supplies), there seems to be an issue with their website vs store availability. Twice, their website has claimed that an item is "available in store" at the Abilene location. Twice, the items have...
Read more
Petco
Petco

Hi there. We appreciate your feedback and apologize for the inconvenience. We will make sure to share your feedback with our team for review. If you have questions, please don...

Product
Petco Website
#1403067
Reply to reviews
Petco.com had a sale price of $19.99 for a small Petco Classic 1-door dog crate. Original price was $69.99. I went to the store and was told they couldn’t honor the price because what was on their site was not the exact manufacturer of the one in the store, although...
Read more
Petco
Petco

Hi there. We try to keep our pricing as reasonable and competitive as we can for our customers in today's market. We appreciate and value your feedback. If there is anything w...

1.0
Product
Petco Website
#1317629
Reply to reviews
Show

Petco - Overcharged - DMS store

My husband and I picked up 2 products at Petco, 2 hours ago. I thought the price was way over, so I went online to Petco.com and other websites to check the prices of the products we bought. They were half the price on all the websites even Petco.com than what we paid. Will never shop at Petco again!! We were charged over $75 for products that would only be $40.00 on their website!!
2.6
Details
Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
Product
Petco Website
#1129847
Reply to reviews
PETCO DID NOT WANT TO HONOR WHAT WAS CLEARLY STATED ON THEIR WEBSITE. BTW REGULAR PRICE AT OTHER STORES IS ACTUALLY $16 FOR "REGULAR" PRICE! AGAIN AFTER ADMITTING THAT IT DOES NOT EXPLAIN THIS ON THEIR WEBSITE , PETCO WILL NOT HONOR THEIR MISTAKE- SO I SPENT OVER 3...
Read more
Product
Petco Website
#969151
Reply to reviews
Petco has been nothing but a nightmare for me. The low prices are not worth all the hassles. My orders regularly disappear from online history, which makes tracking down an order especially difficult. I have placed two orders in the past that never got charged to my...
Read more
Petco
Petco

Hi there. We are terribly sorry to hear about the trouble you have had with your recent order. We hope you'll give us another chance to make things right. Please email us at P...

Product
Petco Website
#934013
Reply to reviews
Your website is awful!! it won't let me get on, customer service was hard to find And still was no help
Read more
Petco
Petco

Hi there. We're sorry to hear this, thank you for bringing it to our attention. Can you please email us at PTPsupport@petco.com with the details of your concern so that our te...

Product
Petco Website
#823498
Reply to reviews
Petco sucks ***. Slow slow slow shipping items in stock. I called them emailed them many times and not once could someone help me or give me a update of when I would receive my items. They also would not honor promotion valid on their own website. Their free shipping...
Read more
Petco
Petco

Hi there. We'd like to help. Please send us an email at PTPsupport@petco.com with your phone number and your order number. Lookng forward to your response.

2.2
Product
Petco Website
I didn't like
  • Foreign call center
  • Animals health
  • Run around
#802318
Reply to reviews
Placed an order online. A couple days later I went to check on the status and the website couldn't find my order, so I called. Waited on hold for 45min and spoke with someone I could hardly understand. She told me they did see my order and it was on its way. Received...
Read more
Petco
Petco

Hi there. We're sorry to hear about your recent experience with your order and trying to return an item, thank you for bringing this to our attention. Please send your phone n...

1.5
Product
Petco Website
#756578
Reply to reviews
I ordered an expensive dog bed online with a "5-7 day" processing time and a "3-6" day shipping time. At business day 8 I called to ask why my item had not shipped. I got a runaround, no answer, just the very obvious prewritten speech of "I am so sorry I will check...
Read more
Anonymous
A.Miller

I am going through the same issue as we speak. They will not give me a straight answer at all on whether I will get beds for both my dogs by Christmas. I ordered them on 11/28...

Petco
Petco

We're sorry to hear about your recent experience and we'd like to help. Can you please call our customer support (888-824-7257) so that our team can investigate this further? ...

1.8
Product
Petco Website
#567989
Reply to reviews
Petco does not price-match their own prices listed on their own website! Went to Petco at Norterra in N. Phoenix, AZ after looking at prices & options on their website. Wanted an Aqueon 250W aquarium heater. On the website it was on sale for $27.74, normally...
Read more
Product
Petco Website
#461658
Reply to reviews