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Petco - Overcharged - DMS store

My husband and I picked up 2 products at Petco, 2 hours ago. I thought the price was way over, so I went online to Petco.com and other websites to check the prices of the products we bought. They were half the price on all the websites even Petco.com than what we paid. Will never shop at Petco again!! We were charged over $75 for products that would only be $40.00 on their website!!
2.6
Details
Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
Product
Petco Website
#1129847
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PETCO DID NOT WANT TO HONOR WHAT WAS CLEARLY STATED ON THEIR WEBSITE. BTW REGULAR PRICE AT OTHER STORES IS ACTUALLY $16 FOR "REGULAR" PRICE! AGAIN AFTER ADMITTING THAT IT DOES NOT EXPLAIN THIS ON THEIR WEBSITE , PETCO WILL NOT HONOR THEIR MISTAKE- SO I SPENT OVER 3...
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Product
Petco Website
#969151
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Petco has been nothing but a nightmare for me. The low prices are not worth all the hassles. My orders regularly disappear from online history, which makes tracking down an order especially difficult. I have placed two orders in the past that never got charged to my...
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Petco
Petco

Hi there. We are terribly sorry to hear about the trouble you have had with your recent order. We hope you'll give us another chance to make things right. Please email us at P...

Product
Petco Website
#934013
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Your website is awful!! it won't let me get on, customer service was hard to find And still was no help
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Petco
Petco

Hi there. We're sorry to hear this, thank you for bringing it to our attention. Can you please email us at PTPsupport@petco.com with the details of your concern so that our te...

Product
Petco Website
#823498
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Petco sucks ***. Slow slow slow shipping items in stock. I called them emailed them many times and not once could someone help me or give me a update of when I would receive my items. They also would not honor promotion valid on their own website. Their free shipping...
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Petco
Petco

Hi there. We'd like to help. Please send us an email at PTPsupport@petco.com with your phone number and your order number. Lookng forward to your response.

2.2
Product
Petco Website
I didn't like
  • How animals and employees are treated
  • Animals health
  • Website
#802318
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Placed an order online. A couple days later I went to check on the status and the website couldn't find my order, so I called. Waited on hold for 45min and spoke with someone I could hardly understand. She told me they did see my order and it was on its way. Received...
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Petco
Petco

Hi there. We're sorry to hear about your recent experience with your order and trying to return an item, thank you for bringing this to our attention. Please send your phone n...

1.5
Product
Petco Website
#756578
Reply to reviews
I ordered an expensive dog bed online with a "5-7 day" processing time and a "3-6" day shipping time. At business day 8 I called to ask why my item had not shipped. I got a runaround, no answer, just the very obvious prewritten speech of "I am so sorry I will check...
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Anonymous
A.Miller

I am going through the same issue as we speak. They will not give me a straight answer at all on whether I will get beds for both my dogs by Christmas. I ordered them on 11/28...

Petco
Petco

We're sorry to hear about your recent experience and we'd like to help. Can you please call our customer support (888-824-7257) so that our team can investigate this further? ...

1.8
Product
Petco Website
#567989
Reply to reviews
Petco does not price-match their own prices listed on their own website! Went to Petco at Norterra in N. Phoenix, AZ after looking at prices & options on their website. Wanted an Aqueon 250W aquarium heater. On the website it was on sale for $27.74, normally...
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Product
Petco Website
#461658
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When you call the customer service line, i'm pretty sure it is in another country and they don't know what they are doing or talking about. They had advertised something on buy one get one free that was not part of the sale and would not tell me why. I was also left on...
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Product
Petco Website
#440209
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Petco - Pet Co Broke My Dog's Leg and hired a Lawyer
I just received an email from a Boston lawyer with regards to my dog's broken leg that happened while being groomed at Pet co in Needham Ma. My claim was turned over to Sedgwick claims management. Please Google that company. My words can not describe their...
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Anonymous
mi

If they got a lawyer they must be afraid of what you can really get from them for this.Maybe you should get your own lawyer to best look after your interests.Prayers given.

zapper2013
zapper2013

My dog has a sweet face like an Italian greyhound but she is a standard greyhound and a service dog. Please DO NOT bring your pets to Petco for grooming. There are many report...

Newton Highlands, Massachusetts
Product
Petco Website
#435327
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