Went to PETCO to buy Iams Dogs Biscuits the 24 oz box. It was like $6.99. Then I went to my local grocery store to pick up some grocery items and saw the exact same box of biscuits for $2.99!! I immediately went back to PETCO and returned the biscuits and told them why. Do you they cared? NO! Do you think they would price match? NO!
Then, a few weeks later I went back to said PETCO to buy Blue Buffalo Adult dog food the 30# bag. I looked that morning at their website and they were selling it for $44.97 with free shipping. However, when I went to get it off the shelf it was $50.99! There are signs all over every aisle about how they price match their foods. So I go to the register to check out and I say "You know, this same bag of food is $6 cheaper on your website". The cashier said "Yes, the food is always cheaper on line". Then I ask if they will match the price and she said they don't do that from their online website. That is completely ridiculous. You won't price match your own prices???? Never, ever going to shop at ANY PETCO EVER!
Guess what, they lost a customer over about a total of $10. Great customer service guys!
Product or Service Mentioned: Petco Shipping Service.
Monetary Loss: $10.