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My dog has been groomed at Petco #1245 for years. I make appointment week in advance to have him groomed.
The day before they called and confirmed my Appointment for 12pm the next day. The day of the grooming I get there approx. 10 minutes early as usual and the young lady says the groomers out to lunch and should be back in a few. I wait walk my dog outside a little and then I see the normal groomer outside coming back from lunch and she says she cant groom him he's too old and they have a new policy that any dog arthritis or medical conditions they are not to groom.
Ok, I understand I guess, it was the way they informed me. I drove across town, waited and then told out in the parking lot. I almost felt like they didn't want to groom him because they were at lunch still and had to go get a smoke in around the building. They should have called me or not taken my appointment in the first place.
Anyway, it's just a dog groom. I can get it done somewhere else but the service and the way they informed me was very poor. Didn't even offer me a bone..
Also, I noticed very poor inventory levels in this store, maybe it's closing, sort of looks like it. I won't shop there or take any other dog there.
User's recommendation: Find someplace with better service.
Petco Pros: Has been fine in the past.