On 4/28/11 @ 11:55 AM, I went into the PETCO store @ The Mall of Georgia. I was their to purchase a battery for my dog's PETSAFE collar.
I had called the previous day and confirmed that they had the item in stock. I asked the employee, Raynisha, for the item of which was locked in a display case. I was told they a night manager took the keys home with him and that was the only key they had and that the manager would not be in until 4 PM and I would have to come back. Raynisha and a unidentified male employee stated that the night manager often takes the keys home with him.
I was amazed at how unconcerned these employees acted. I was furious that I made a 25 mile trip to this store for a item that the store had and that I could not buy. The employees offered no apology or nothing. PETCO lost a sale for the battery, and for a 50 Pound bag of dog food and a box of K-9 Advantage 2.
They lost $70.00 in sales due to their incompetence. I called Petco Customer Service, a Jerry in the Philippines, answered my call. I gave him all the details and asked that a manger for PETCO call me. Jerry took all details and said that he would escalate this complaint to a General Manager.
24 hours later, I have not received any response. I also sent a email to their customer service link on the PETCO website on 4/28/11.
I did receive a confirmation that they received my email. No other response received
Product or Service Mentioned: Petco Manager.