Carlsbad, California
1.5
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Website
1 comment

On 10/29 I placed an online order for saltwater fish and inverts. Of the 13 specimens in the order 9 were either DOA, or died in the first 2 days in my aquariums.

I am an experienced aquariast with 60and 150 gal tanks with advanced filtration equipment, live rock, and a bed of live sand. My water chemistry is excellent and I do water changes every other week. The fish I received in this order were inactive and did not eat. I placed a request for a refund on the dead fish which I still have not received.

I reordered some of these fishfrom Petco, because the fish in my first order were ones not available locally. My received an e-mail confirming my order with delivery scheduled for delivery 11/13. When I checked the UPS tracking site, I found that my fish had arrived at the local UPS distribution site, but Petco had requested the shipment be returned to them. I could not get a straight answer about why this was done by the low functioning idiots at their Philippines call center.

I have to assume I am being punished for having the temerity to actually expecting to honor their warranty. Don't buy live fish from Petco online and don't expect any customer support.

Reason of review: Poor customer service.

Monetary Loss: $750.

Preferred solution: Deliver product or service ordered.

Petco Cons: Poor customeer service, Poor livestock health.

  • Live Fish
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Petco
#900146

We apologize for any inconvenience you've faced with your online order and we'd like to help in any way we can. Can you please call our customer support (888-824-7257) so that our team can look further into this?