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I ordered a case of cat food on the 01.13. My confirmation and customer service rep said that order would leave the warehouse on the 14th, so I went ahead and placed my order.

It's the 15th and the order hasn't shipped, nor will they cancel the order. Why put that they item will ship on a certain day if you are not going to do it, its false advertising.

Waste of my time, this is the 2nd time that they promise to ship on a certain, but fail to do so. Their statement of shipping next day lures customers in, then you have to wait!

Product or Service Mentioned: Petco Shipping Service.

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