Unclaimed
Petco
320K
CLAIMED LOSSES
1.2K
TOTAL REVIEWS
210K
PAGE VIEWS
14
ISSUES RESOLVED
Petco Net Promoter Score (NPS)
-14
low
NPS
-100
100
- 43% Promoters
- 0% Passives
- 57% Detractors
Petco's estimated NPS of -14 considered to be low. 43% of users would likely recommend Petco to a friend or colleague.
Customer Satisfaction
Petco Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBad groom and no response from petco
Explore video interviews
Advertisements
First groom for my pomeranian by Angelica at 860 Broadway in NY. Worst cut ever. Uneven, boxy and excessive in areas. Sprayed so much fragrance on her it was stiffling. Was quoted $85, but was charged $117 when I got there. Groomer seemed unsure and rushed. Have been trying to contact someone for 3 days with no response from Petco. I won't come back and I wouldn't recommend your establishment to anyone. Groomer isn't knowledgeable about breed specific cuts. Because of the bad cut, it's going to take a year before it grows back. But you obviously dont know that you can't CUT a pomeranian, you trim them User's recommendation: DO NOT GO TO PETCO. CUSTOMER SERVICE AND GROOMING SERVICES LEAVE ALOT TO BE DESIRED
1 comment
Featured
ID
Location
New York, New York
Cons
- Bad customer service
Loss
$30
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerGoldie my dog
I had appointment for my dog.this is how my morning for a bath and haircut. Full package. When I got there she asked if I had her shot records.I stated they should be in her file.she for her yearly shots in this store last week. She said they are not here and they do not have records. She made a phone call and had the information verified. She then stated she is medium dog so price would be 99.00 plus some change. Original price was 86.00. I signed off paperwork and left the store. I then received a text stating my dog was 128 pounds I and she took a photo to verify and this would affect my price a bit. I then sent a return text stating no she was 59 lbs in your store last week. She stated ok we can go by that one your new quote is 115 before tax. When I went to pick her up I let the groomer know I was very upset with her. First I ordered lavender she said they were out of stock. Then to change my price three times was very unethical. Needless to say I am not happy at all with the way I was treated. Im just venting to corporate and wondering how many times they try to inflate the cost.? She did go backdown to my original quote but as far as I am concerned the damage was done. On a side note the cut was very nice. Needless to say you have lost a customer over this. I get my cat food, toys, dog food collars, leashes , Kitty litter , fish and everything for my pets there.I will go to pet smart now which is little more at times but they treat you with respect.I do have copies of the text. Thank you Chris Evans 609.254.5452. I am also cancelling my vital care reward card effective immediately with my bank. I am not honoring the 12 month contract. Please cancel my premier card ID 973036. secondly Two associates administered the shots, no temperature or checking of my pet whatsoever. They gave her three shots and were done. No checking her, no checking ears,temperatures nothing! See photo of my 128 lbs golden doodle. Largest known golden doodle is 120 lbs. she claimed maybe her scale was wrong. User's recommendation: Would not recommend
1 comment
ID
Location
Washington, New Jersey
Pros
- Cashier
Cons
- Run around
- Incompetent
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDamaged product
Auto ship product was found on our porch with a large hole in the dog food bag. Customer service rep was very helpful and is replacing and reshooting the product
User's recommendation: Check the delivery.
ID
Location
Dunedin, Florida
I was told they couldn't sell me fish
While in you Cleveland Tennessee store an associate refused to sale me 2 .49cent fish,she told us we had to have a tank that was20plus gallons,she then proceeded to tell me these fish would get over 2 foot long.So I went to pet smart and had no problems I will recommend petsmart to all my friends and customer where I work.I thought it strange that she wouldntsale we two fish out of a 10gallon tank that had at least 50plus fish in it because I have a 10gallon tank,she went as far as to say they are living too.but you got them living in a 10 gallon tank really do you see my frustration I'm done with petco I have two dogs and use to shop there all the time the date I was ther May,31
1 comment
ID
Location
Cleveland, Tennessee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.
We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at ( 877-738-6742) so that we can look into this further.