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Petco, Parkside Town Commons, 7121 O'Kelly Chapel Rd, Cary, NC 27519 I have repeatedly tried to give this store a chance, but time and time again they disappoint me. The disturbing lack of knowledge of most of the employees who take care of them at Petco is ludicrous....
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Petco
Petco

Hi there. We never want our customers to be stuck with a bad experience. We've shared your review with our team in Cary, and recommend reaching out to our customer service at ...

2.5
I liked
  • Dog trainer
I didn't like
  • Manager
#1399865
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Bought the blue buffalo dog food does not agree with my dog he throws it up.I took it back asked for store credit as I did not have my husbands credit card that it was purchased on.I even told the lady I need a different kind of food.she informed me that is the best I...
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Anonymous
Summer Johnson

My husband took the dog food to a different store and they took care of it with no problem .Didn't need the card.So we will be driving further but will not be back in the colo...

Petco
Petco

We appreciate you for sharing your concern and we apologize for the experience. We suggest reaching out to our Customer Support at 1 888 824 7257 to further assist you.

#1395016
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do not buy spree carriers from Petco sold on ebay. they come without instructions or all of the hardware. hardware will be replaced if you give them an item number which is hard to do when none is included with the order. hardware can be sold if you give your credit...
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#1385793
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The staff does not follow your wishes regarding your dog, are generally rude, and they add on lots of charges to the cost. Unprofessional environment, which must be why they lose good groomers. There was one good woman groomer who left, and it has been downhill ever...
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Petco
Petco

Hi there. We do apologize for any rudeness on behalf of the associate during your visit. We assure you, this is not the type of customer service we expect from our associates....

#1384146
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Took my dog in 12 days ago for her usual grooming and wash. About 5 days we started to notice that she was cough weird, sneezing constantly, and coughing like she was throwing up but nothing was coming out. I did research and she was showing signs of Kennel Cough. My...
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Petco
Petco

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to ...

1.1
I liked
  • Variety of goods for sale
I didn't like
  • No customer service skills
  • Management
  • Cleanliness
#1380361
Reply to reviews
I hate to leave 1 star. I guess the 1 is for the girl who cut my dogs toenails. The worst grooming manager in this dept. I had issue with him last time when I made an appt with him for grooming. I brought my dog at the correct time when this grooming manager said he...
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Petco
Petco

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to ...

1.2
I didn't like
  • Grooming manager
  • Failure to honor a scheduled appointment
  • Rude employee and the disrespect given
#1379395
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Three years ago December 31, Joe and Cyndi Eaton left their 2 dogs for grooming. Your groomer left Skip on the table took a break and Skip hung. I was purchasing agent for a large rescue and I spent a lot of money at Petco. The way that you handled the death, necropsy...
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#1376613
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We brought in our cocker spaniel puppy to get a trim. We told them to just trim him up and that we wanted him to still be fluffy. They took it upon themselves to completely take the hair off of his face so he looks like a standard cocker spaniel- which is what we did...
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Petco
Petco

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to ...

#1375468
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I experience not friendly people in union city ca petco take 15mins to help you with something and there so rude when you asking question me and kid love going over since i bought a pet there not going there no more
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Petco
Petco

Hi, there. We apologize for your experience and appreciate your feedback. Please contact our Customer Support team at 1 888 824-7257 or email them at customerrelations@petco.c...

1.3
#1374854
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Petco - Adjustment made on grooming charge

Wrote in to complain about increase in price for grooming. I was told to go back and I would be given a refund for over charge. I did go back and I was given the refund on the overcharge.
#1374352
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