Petco

I went to buy a turtle from Petco location 1313 in San Mateo on Aug 19, 2024. I got everything (tank, light, food...for the turtle) the sales girl recommended which added up over $450.

During the contact I asked her questions about the age and gender of the turtle I picked, she could not provide any of the info, so I got a turtle with no any form of identification, or birth record, or the legality of their vendor. When I asked her who was their vendor bc I wanted to find out more info about my. new pet, she gave me three letters "BPD" said that was their vendor. In that same afternoon, I looked up "BDP" on Google, it shows no pet vendor named this but it showed they represent "Borderline Personality Disorder".

I suffer from a mental problem called Bipolar, which is very similar to BDP. I feel insulted and hurt. Also, during the consultation before I paid I pointed out to her that in at least three tanks for their fishes, located right next to the turtle tank, I saw dead, partial fish bodies stuck in the water filters, where other alive fishes swim by, in the same tank. That scene almost made me vomit, and there was a mom and a little girl shopping there too.

When I pointed out this problem to her, she just said "Oh" and turned around. If I was a mom, I will feel furious bc I bring my kid here for picking up a pet but if my kid saw this disgusting scene I will definitely worry my young kid will get negative impact in their mind. Obviously this store does not care, neither the cleaners of the place they keep their animals, which are also lives like us humans, nor the impact that might do to the young kids. But I still got and paid for all she recommended and I made a $25 donation at check out for Petco.

She recommended me a future 15% off membership and I got it too. When I got home, I found that the food for the turtle is expiring in Oct 2024. Based on my own online research, seems that these turtles must all be purchased from vendor with a license and must show they obtained (fishing) the turtles legally. While none of the Petco employees I contacted with could provide me a full name of the vendor except "BDP", which is a mental disease similar to what I suffer from.

The GM even said I was yelling over phone but actually I just politely but firmly asked for what I deserve to know. This GM gave me a number to call for info and it connected me to Petco customer service, again, they know nothing about their vendor. The agent I talked to over the call promised me someone who can help will call me back the next day. I waited for 24 hours, no body contacted me, so I called Petco customer service again.

They asked for my email address for follow up, that was 4 pm,, Aug 20, I told her I will only wait un til 9 pm the time the store closes. Now 9 pm, I received ZERO email ZERO call back from any of them. I request full amount refund, for first, I dont trust their service or product no more, based on how they treated consumers; second, I am very angry about how they treat lives, they keep alive and dead fishes in the same tanks and when I pointed out to the sales assistant she showed she did not care. Also, based on my online research combined with my observation on the turtle I got, this poor turtle is very unhealthy bc his shell has a lot of pits and cracks, which indicated this turtle` health condition is bad, and according to his rings on the scutes, he should be around 6-7 years old (the sales assistant told me they got this turtle a few weeks ago) and he should be a male based on the shape and length of his tail.

The employee is not well trained, not responsible, nor respectful.

So I request full refund, but I still want to take care of this turtle for his health, so I can step back to request the full refund minus the cost of the turtle itself, if needed. I told the customer service all these and they said the conversation was recorded and will be handled, a proven lie bc I called twice, no one followed up back to me as they promised.

Likely Google has blocked or limited the access to view my review to the public.

Dog owners, beware. My husband took our Mini Schnauzer to Petco in Missouri City for grooming, and the groomer named Mimi completely ruined his beautiful coat.

Our puppy has been groomed regularly without any issues, but this time, Mimi butchered his cut. She even suggested that my husband bring him back the next day for her to continue the job. When he got home, our puppy was whining and whimpering. Do not take your pet to the Missouri City Petco for grooming.

I called the store to speak with the manager and was hung up on multiple times; she was not helpful at all!

I will be posting reviews about Mimi's terrible grooming skills on every website, vlog, blog, and social media outlet I can find. If you care about your pet, avoid Petco.

Here is the complete ordeal that my little dog & myself have experienced TWICE with the Petco grooming. The groomers & the store manager at the store located on Beltline Rd in Dallas, Tx need to be let go, otherwise Petco will be saying that they accept this behavior & treatment, which was & is absolutely & unequivocally disturbing.

3/1/24 10:45am drop off - 4:10pm picked up only being shampoo.

They left my 10lb Shih Tzu in the kennel for over 3 1/2 hours BEFORE taking her out & beginning to work on her.

(That is what the groomer that answered the phone said when i called to check on her). I called at 2:40pm, 5 minutes before the 4 hour mark & I asked how it was going & approximately when she'll be done. as I wanted to buy her some treats & a baby & pay for her so she didn't have to wait much longer to go potty. The gal on the phone responded with "she just got done bathing her so it will be about another hour." I was silent & then I started crying, because this same thing happened before.

I calmly told the gal that I was so sad as my little Shih Tzu was not crate trained, she has anxiety as she's scared of everything (which they already had been made aware of previously) & tgat I don't understand how this happened for a 2nd time." The groomer responded with, "we've referred you out before so you can just come pick up your dog." The 1 time before about a year ago, it was a similar scenario but they finished her & she was in & out of the kennel,, depending upon their VIP traffick. When I picked up my dog the groomer explained the VIP process, eventhough I was incredibly upset.

This time I was told by the groomers that she was just starting to be worked on. So that meant that I dropped her off at 10:45am & was put in a kennel for over 3 1/2 hours straight! THAT is animal cruelty, especially due to the fact that my dog is npt crate trained.

The groomer finally pulled her out & bathed her.

I called & asked for the manager & was told "she's on lunch, but she want you to come pick up your dog." Still crying out of sadness, I asked ger "why are you refusing to finish my dog.?'" & said calmly, "i was only asking a question & was feeling sad for her." The groomer then said, "Come get your dog. She'll (I'm assuming meant the groomer) continue working on your dog until you get here..

I called the store & this time asked to speak to the store manager. After calmly telling him what I was being told, while crying, he said that he didn't know their policy so he'd go find out whats going on & call me back. (He never did.)

I called the corporate office & spoke to their highest customer relations department & I was told that I should expect to hear from someone in 24 - 48 hours.

I called the corporate office back & requested a call back today as I wanted to make sure that they were asked to let her go potty & then finish her. The district manager called me. She explained that: it could take up to 4 hours to complete a dog, maybe a bit more. She said that she needed to contact the store & find out more details.

She said that Petco would pay for me to take my little Shih Tzu to the vet to get checked out, but that she didn't think there would be anything wrong since no scissors were even used. I said, well she's been damaged mentally because she is NEVER confined, certainly has never been confined for 3 1/2 hours straight! I asked the district manager whether Petco finds this appropriate behavior. She only repeated that it can take up to 4 hours for them to complete a pet.

I again asked, what Petco's position is on leaving a little dog in a kennel for 3 1/2 hours straight without being taken out one time was acceptable to Petco. She said it just depends on how many VIP visits there were. (I still don't understand this VIP service because I was told by the groomers that one can only get a VIP if the appointment is scheduled that way on the phone..) Which to me means that they would've known how many VIP dogs were coming in that day.

I became angry because she was refusing to believe me nor take any responsibility for what her employees had done. I told her that I will continue finding someone at corporate who actually cares about animals & how they & their owners are treated.

I said that if this is how Petco treats animals, that the world ought to know.

I received the name of her manager before hanging up.

I went to the store after being called back by customer relations who told me the groomers at the store said my dog was done & had now received a hair cut It had now been over 4 1/2 hours that she had been there.

When I arrived, there were 4 groomers behind the grooming counter, the store manager was sitting on their counter * the gal i had talked to on the phone that did not answer any questions & said to come pick up my dog was at the front desk. This was the same gal/groomer that told me that "she will continue working on her until you get here" which was a vomplete lie. I didnt see her on a table, actually there were zero dogs there so i said that was quick & I asked if she was put back in a kennel. That very same gal told me, "probably." She said, "she was put back in the kennel immediately after we had talked.".

into the kennel immediately after hanging up with me." I said you told me that shed continue to work on hwr until i arrived," but she just blankly looked at me at shrugged her shoulders. This gal had lied to me, the store manager had lied to corporate when they called & told him to please at least let her go potty & finish her & he told them that she was done. Corporate called me & let me know that the manager said she was ready & i asked,including her hair cut & the gal at corporate said yes.

When they handed my dog to me she was still wet, so it was 100% true! They literally had her for 4 1/2 hours & all they did was give her a bath.

When i had dropped her off at 10:45am (I was at the counter from 10:35 - 10:45) there were zero dogs being worked & there were 3 groomers just standing around (1 was eating, 1 was on the computer & a 3rd who was to be my dog's groomer had just walked in the door.) It's not like they were busy at all!

& that can be proven by the number of sales in grooming that they actually had.

I again asked why this happened again & became extremely upset...angry in fact because none of them were busy & yet this is how they treat the animals & the customers.

The manager said "you don't have to come back here." That was his solution. I had my cell phone record all of this when I picked her up.

This cannot be normal procedure but apparently this is since it has happened twice now at this very store.

This cannot be the only times animals & owners have been treated like this & it is completely unacceptable!

'm going to make sure that the CEO of Petco is made aware that this type of animal cruelty & cruelty towards the owners is going on.

If it is Petco's position that this is acceptable & those people (the 4 groomers & the store manager) are allowed to continue abusing their control, punishing animals & their owners for asking questions & keeping dogs over 3 1/2 hours in a kennel without being taken out once...then the world needs to know.

If you have had a similar experience, please reach out to me as the more of us that bring attention to this, just maybe something will actually be changed.

This was cruel! It was uncalled for, not to mention incredibly disturbing. I know this world has changed & that many people have seem to have lost empathy, compassion & care.

But to have this type of treatment occur by employees representing Petco & their advertised love of pets & to have been brought to a point of an absolute breakdown, screaming in a store over a grooming appointment...unacceptable.

I hope that Petco the corporation finds this just as awful as i have, but based on the communication with the district manager, I'm not so sure that anything will be done. It's their word against mine and it was clear that all of the groomers & the store manager were sticking together...even the District Manager acted like this wasn't true or that they must've been extremely busy. Check the sales for the grooming department! I did take & still have video of when i picked her up.

You can see all 5 employees just hanging out & that zero dogs were on the tables. This entire ordeal was to me done intentionally.

Those groomers & the store manager simply do NOT care. I'm not certain if this is a form of prejudicism or what as i do not know any of them personally, but the gal on the phone was way to quick to say come pick up your dog & made this about me rather than what they all did & didnt do. There were 5 employees all standing around as if they were waiting for me & actually were smirking as if they thought tmy tears & now anger was funny.

Again, Petco was not busy on 3/2/24 & their sales for that day will show this, which leads me to believe that they did this intentionally.

No one from the corporate office has called since, even though the district manager said she'd look into this & call me back.

She never did. I'm going to have to call corporate yet again. Amazing how little people actually care.

One final note: my dog takes veterinarian prescribed medicine for her anxiety & how scared she becomes..

when I told this to the district manager, she said, "well, I don't think you ought to bring her to Petcos grooming if she has anxiety. At the very least...THAT should be known!

March 17, 2024 i brought my 6 month old puppy in for grooming for the FIRST TIME. I was not allowed to stay or watch the services i was told it would 2-3 hours.

We had a scheduled 2:30 appointment. I was told there were 2-3 digs ahead of my dog and they worked more than one dog at a time.

A few days later i noticed a small spot on my dogs hip. Brushed it off until i noticed the spot had gotten bigger and it was actually hair loss. My puppy started to loose hair in various places on her coat.

Contacted PetSmart Gurnee via emails to report incident and file a complaint. It took 3-4 days for response. I booked with our normal vet but could not get in until April 1. I finally received a call from the Grooming Manager T.

She was pleasant and apologetic. She asked Sheba symptoms again and areas of hair loss. I asked if she had received pictures she said no the email was forwarded. She agree to get my pup in to see the onsite vet at Bansfield Animal Hospital (inside PetSmart) and got us in Monday at 5pm.

The vet assistant took my dog back to see the vet without me.

I didnt like that at all. The doctor came out and explained that the hair loss could be caused by a number of things. It could be mange, it could be reaction to something, it could be, it could be. She said doing a skin scrub probably wont produce any results at this point.

We could do preventative by giving the puppy NexGuard flea treatments for 3-4 months and monitor areas. If problems persist bring back and they can run labs.

All along the manager from Petco stayed with us entire visit. I asked if Petco was going to cover the cost of the preventative NexGuard and she said no because we are unsure were my pup contracted whatever is going on. They were going to cover todays vet visit.

I am extremely disappointed.

My dog is 6 months and 80lbs so i can no longer give her a good bath at home. After reading the reviews on PetSmart groomingi wish i wound have tried harder. My pup had a beautiful coat until our PetSmart grooming appointment.

My puppy contracted something behind another pup or from suppliers, equipment, or something. And PetSmart is not accepting responsibility for the harm and damage cause by their negligence.

I DO NOT RECOMMEND THIS PLACE FOR DOG GROOMING!

I adopted an 8 week old puppy last Sunday and she is still too small to drive around in the car but I need to have a collar in the car to go to the vet for her vaccinations so I can secure her to the leash on my bag and take her safely. I went to Petco late at night at about 8:25 PM to buy a very small collar.

At the entrance to Petco, there was an employee who was holding a broom and continuously sweeping the dust from the inside to the outside very hard so I couldn't go in. The dust was like a fog and she didn't stop sweeping and kept going out of the door so I waited for a while and asked if I could go in but she just kept sweeping and moved to the side without saying anything. I went into the store with a dusty entrance and a lot of dust on my face. I picked up the smallest collar and went to the checkout counter.

An older woman was standing at the checkout counter. I brought my dog in the carrier with me. When I saw the puppy, the clerk at the checkout counter asked how old the puppy, what kind of puppy, whether the puppy had been vaccinated and taken out, and if it hasn't been vaccinated yet, why are you taking it out to Petco? Why do I have to hear this when I go to buy a puppy collar?

What does it matter whether I take my dog with me or not? Do I have to show a vaccination certificate when I go to Petco? After I finished paying, I asked to cut the collar off from the hard paper. because the collar was on the Tide band, but they refused, saying they don't provide scissors.

What the heck. This is the first time in over 10 years of going to Petco that I've had such an unpleasant experience.

Trans 172414 Helped by Zenaida.

LA BREA #00908

Vital care number37780****

*****I want to let you know that I am not complaining for any benefit.*****

Well, what can I say, I had horrible experience, so if you are thinking about getting your dog groomed, Petco Albany, Oregon not the best place for this, terrible service and work, even if you pay extra, for extra shedding (extra 15 minutes brushout) they will return your dog completely uncombed, half wet and they will be rude to you if you ask for explanation. I highly do not recommend their grooming service and especially groomer Kylie L.

Dont Waste your time (over 3 hours) , money ( 75$ ) and such bad experience is extra stress for your dog.

Honestly it was the worst grooming experience in my life.

Adopted a challenging pup in Utah two days ago. Visited the Petco in Sandy Utah - nice staff.

A loyal customer on-line for years. Loyal customer of Clinton Utah for years - great staff! Moved to Colorado Springs - my first visit to the Cheyenne Mountain location - and my last ! Wow !

Dirty - unorganized - staff was not pet friendly - and the manager was insulting - abrasive and shockingly unprofessional! She told me I needed my puppy on a leash when I was holding him - 6 feet from the exit door. I had just paid and was on my way out. I told her his leash was in my bag and that I had it on while I was shopping but now Im holding him and on my way out the door.

To this she said - I dont care he needs to be on a leash ! I then said; it was on - he chews it so Im holding him and on my way out. To this she said; I dont care again - he still needs a leash attached and we do have dog trainers here that you obviously need!

I walked out You would think since your company just let the CEO go due to poor sales performance that you would train your teams and especially your managers in Customer Service

-if you cant get that right - what can you do ? You might as well fold up shop and let Chewy take you over.

I dont want anything from you - just a professional courtesy to let you know - maybe take a good look at your Customer Service standards - in this day in age - its really all you have to survive and stand out from the growing competition.

Maybe your new intern CEO needs to make some big changes. Maybe Ill take this further - maybe just maybe one day your stores will be proficient in retail 101 !

How do I begin? First, my appointment was at 9 am for 2 dogs, I arrived 10 minutes early because my dogs have never been there, and I wanted to see how they would interact with the groomers.

Entered the building and no one came out to greet us. I had to ask someone if someone was here or should I come back. Little to my knowledge some was there the whole time. She finally came out, I said "Hi, I'm here to drop off Chase and Gunner." I received a not so warm hello, she wasn't welcoming at all.

She seemed very unpleased that we were there. I wanted to turn around then. She then got on the computer and asked if I had proof of their Rabies and if it was all up to date. I guess she just wanted to get straight to business and forgot about customer service.

The second groomer arrived and also didn't acknowledge us, she went to her coworker, looked at the computer and said, "Oh, ok".

I guess that was code for I'm canceling them because she went to the back put her bags down, came back out and told me she was allowed to take my dog because the amount of hair she would have to take off his ears.

I can ignore them being rude, I can ignore them not taking my baby boy but what I can't ignore is what happened to my baby boy within the time it took me to walk to my car put my dog in the car and receive a call from them. (I will give her 10 minutes, if that). I came in got my dog, got him to the car and saw that his mouth had blood in it. She had my baby for 10 minutes and I got him back with a mouth full of blood.

NEVER AGAIN!!! These two ladies were not only rude but they animal abusers.

Definitely should not be left alone with anyone's pet. I couldn't get in my car, and she caused so my trauma to my baby boy.

I have been a loyal customer for a long time but I cannot overlook the greed in raising the price on their own brand of Wholehearted lamb and rice formula 30# bag of food 28% since last month.

This is inexcusable and outrageous!

When I tried to make a negative review on their site they appear to have blocked it as everything asked for was perfect.

I went back to getting it a similar brand from Instacart(Costco) and even threw in a jar of pesto and still it was significantly cheaper with all the fees that Instacart charges.

Unacceptable Petco!

You DO have accountability when it comes to your own brands!

Hello,

I am currently writing this from inside a Blue Pearl as my dog undergoes the amputation of his dewclaw since a groomer (Sara Eagle) at the 7657 Hwy 70 S #116, Nashville, TN 37221 location.

Id like to start by saying that my dog is well-behaved and has 4 yrs of Petco groomers praising his training. Hes gone to multiple training classes and I groom him at home regularly and he sits still.

Their praises are likely in your records as they were written at the bottom of the receipts I paid. In addition, a few years ago at a Tampa, FL location my same dog has his ear nicked (I have images if needed, but this report should also be in your records). I had been extremely understanding that things happen and hadnt even requested a refund or anything else. It was my mistake to think it was a normal mistake that could happen to any groomer.

The entire team at this Bellevue Petco was absolutely & ridiculously undertrained and underprepared to handle the situation when their groomer (Sara Eagle) cut off my dogs back paws dewclaw.

I was told by a manager Cat/Kat (she refused to give me her last name or business card) that she was the only person I could talk to but because they dont have a General Manager, but she was so atrocious that I have to beg corporate if there is literally anyone else I could discuss this incident with that would actually care about the well-being of my dog and future dogs at this location.

The other manager, Jay, called me 2 hours after I dropped my dog off for his appointment with 0 information - likely because he wasnt given any information from Cat/Kat. Jay told me they were taking him to a Blue Pearl in Franklin and after I informed them there was a closer one, he asked (while on speaker so i overheard) Cat/Kat why she wouldnt take my dog to the closer location. She said they couldnt take him there because it was not available so he relayed the information. I want to make clear that before I hung up, I asked him again to clarify which Blue Pearl I should drive to and he said Franklin.

I drove over half an hour to the Franklin Blue Pearl immediately only to learn from the Blue Pearl team after 10-15 minutes of waiting that Petco had decided to take him to the Blue Pearl I informed them of (nobody called me from petco to tell me this).

As I drove back the 30+ minutes, I called petco and after a brief hold, Jay answered and told me he did not know where they were.

He once again called Cat/Kat (again I hear their back and forth over the speaker) and was informed for what seemed to be the first time that I was to drive 30+ minutes back to the Blue Pearl they were actually at. He handled the situation decently despite being uninformed and not in control of the situation.

The woman I met for the very first time at the Blue Pearl when I arrived is the biggest issue She was sitting in Bears room alone texting on her phone (I learned her name is Cat/Kat after asking but she refused to give me her last name I dont have to give you my last name is what she said when I asked for a business card).

Without giving me any information about the incident or Bears wellbeing, she offered me a FREE BAG OF DOG FOOD to make up for his injury. Before I had even seen my dog. Before I was even sure he was well.

Thats the level of training she had. Cat/Kat also informed they have no official list of nearby emergency vets and she simply looked up blue pearls on her phone and she had only seen the one in Franklin AND THAT WAS WHY she didnt think to go to the one nearby. And it was me informing them that made her realize where she was to go.

She had 0 compassion, 0 kindness or understanding, 0 willingness to support me. And yet she informed me that she was the only person I could talk to about this incident.

She sat in the room texting on her phone until I told her I had no other questions at this time. Then she paid for Bears hospital bills and left the hospital without addressing me at all or discussing next steps. She never even shared a drop of compassion or worry for Bears health.

It was disgusting to hear Cat/Kat offer me a free grooming with a different groomer to make up for it OR a free bag of dog food. With no information as to what would happen to prevent this from happening again.

I am appalled at the way Petco has treated the most precious thing in my entire life. I had asked her to explain what they would do differently and I urged her to print out a list of nearby emergency hospitals and she didnt respond to me.

Injuries happen and I first responded with understanding and grace, but its the way your Petco team handled the injury that is absolutely distasteful and broke my heart.

Most importantly, the Blue Pearl hospital team informed that Cat/Kats excuse as to why they hurt my dog is because they didnt know the dewclaw was there. The Blue Pearl team was appalled that someone who should be trained on a dogs anatomy could even say that and that I was offered a free bag of dog food for my troubles. Again, Sara Eagle ripped open my dogs dewclaw because she didnt know he had a dewclaw there (as dogs do).

My dogs entire dewclaw was amputated as a result of this incident.

There was no thought into what Petco would do to make sure this never happened again. As a loyal customer kf 4+ years and a Vital Care member, I need to know that someone at Petco cares and is going to do something to prevent this from ever happening to anyone else ever again. The entire team seemed nonchalant and they had no answers to my questions.

There must be a more informed hiring process so that your groomers know to look at the dog before shaving them at the bare minimum and your managers know how to address serious emergencies like todays.

I hope to hear from you as soon as possible.

Bianca S. Cegatte

813.466.9343

biancaschleader@***.com

The aquatics dept. at your store in Beaumont needs to do a better job with their fish.

There are dead fish stuck to the filters just about every time I visit. When I nicely bring it to staffs attention, they rudely respond that they take excellent care of their fish. They stated that they remove dead fish every morning upon opening the store. If that is true then why do I see dead fish at noon?

The Bettas look bad in their tiny cups. Some are dead! I recently did take a chance on a male king Betta. I decided to test the water when I got home with my professional water test kitnot strips.

I was shocked to see dark green.the worst possible reading.in excess of 4 ppm ammonia which can be deadly.

Im surprised he was still alive. Give the Bettas better living conditions so they dont die a horrible death!