Petco Reviews

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New Reviewer

I am a former Petco manager, and I've witnessed enough atrocities against animals there to last a lifetime. This company has really gone downhill- in the past few years they went from a company that actually cared somewhat about the animals to only caring about the...
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69 comments
#2032503

Our store has all the same issues. You forgot to mention the low pay and understandably upset customers that take it out on us.

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#259047 Review #259047 is a subjective opinion of poster.
Location
Overland Park, Kansas
New Reviewer

Cancel order

I need an order canceled ASAP. In progress. I went into the store. They said they canceled it for me. And I need that money to pay for my dogs surgery today
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#2894677 Review #2894677 is a subjective opinion of poster.
Location
Sturbridge, Massachusetts
New Reviewer

Unauthorized order shipped, unauthorized payment from Paypal

I cancelled my subscription after the last order. I had a problem getting my money back at that time. NOW I AM GETTING BILLED FOR ANOTHER ORDER I DID NOT AUTHORIZE. I cannot find a phone number to call !!! I hate the product. My dogs teeth are worse than ever and he won't even drink the water. The product is too expensive, it doesn't work and they don't get that I cancelled. If I don't get my money back immediately I will contact Paypal AND my credit card company and tell them these payments WERE NOT AUTHORIZED. I have the email dated AUGUST 24th confirming the cancellation. I WANT MY MONEY BACK NOW. I don't know what else to do.

User's recommendation: Don't get stuck with these people.

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ID
#2892636 Review #2892636 is a subjective opinion of poster.
Location
New Lisbon, Wisconsin
Loss
$33
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Reward Program points

1.9
Every time I bought stuff in my Petco store, the rewards points never been accredited to my account. This is the 2nd time I had the same problem, the 1st time the Customer Service replied to my email fast, but this time Petco Customer Service just ignored completely my complaint. So I am still waiting ........

User's recommendation: Buy online.

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ID
#2883684 Review #2883684 is a subjective opinion of poster.
Location
Sumidero, Aguas Buenas

Green slime cov disease refund and insurance claim

4.0
my feerret i bought at augusta maine is a carrrer of green slime cov disease got my 7 mothers ferret sick and dying 2 are dead seeking insurance claim for 8 ferret 2723 dollars for 7 ferrets and 420 for sick ferret refund brining ferret back to petco augusta maine should be notyfied they have green slime ferrets
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2 comments
#2063921

Animal care is always of utmost importance to us, and we appreciate you bringing this to our attention. We've alerted our team so that this can be investigated. Thank you.

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#2063920

Animal care is always of utmost importance to us, and we appreciate you bringing this to our attention. We've alerted our team so that this can be investigated. Thank you.

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ID
#2878221 Review #2878221 is a subjective opinion of poster.
Location
Waterville, Maine

Rewards points

On August 8 I spent $160.27 in Petco store located in Caguas, PR, then on August 30 I spent $12,96 but the rewards points never being posted to my Petco rewards account. I really appreciated any help in this matter, Ilvia J. Cordova Pal Reward number 47654****
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1 comment
#2059712

Hi there. Thank you for reaching out regarding your Pals Rewards. We suggest getting in touch with our Customer Support at 1 (88*) ***-PALS (7257) for assistance.

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ID
#2852830 Review #2852830 is a subjective opinion of poster.
Location
Sumidero, Aguas Buenas
New Reviewer

Poor service

1.5
I ordered some items online and tried to take advantage of a buy two get one free deal. I did not enter 3 items, instead I entered two and did not get the free item. I was told that I was at fault and Petco has not done anything for me, like send me the free item.

User's recommendation: Be careful when ordering online.

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ID
#2851355 Review #2851355 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Pros
  • Convenience
  • Has been fine in the past
Cons
  • Website
Loss
$7
Preferred solution
Deliver product or service ordered

Never have reptile food in Howard beach

Your store in Howard beach is horrible as far as reptile food is concerned , every time I go to the store there are no crickets at all sometimes I get lucky with some medium crickets that are in horrible shape , no super worms and a horrible experience since the supplies here are always in adequate , I will have to start traveling to a different brand store such as pet smart I guess since there is poor management here
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#2849905 Review #2849905 is a subjective opinion of poster.
Location
The Bronx, New York

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Verified Reviewer New Reviewer

Horrible management of store

Never have any reptile food such as live crickets or worms the worms they do sell are in horrible shape

User's recommendation: Go somewhere else.

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ID
#2849899 Review #2849899 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Wouldn't refund or exchange big ticket item

1.0
bought 2 automatic cat litter boxes totaling $156.00 in April 2021. one stopping working. so I took it back to petco. it was only 4 months old. it had a year warranty, that they wouldn't honor. they wouldn't exchange it for another or refund. they said it was past the 60 day refund time limit. for me to send it to the manufacturer. why should I pay for shipping. handlinghandling. it should last longer than 4 months months.

User's recommendation: don't purchase big ticket items. now both litter boxes stopped working. I'm out $156.00 and stuck with 2 automatic litter boxes that don't work after only 4 months.

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ID
#2834445 Review #2834445 is a subjective opinion of poster.
Cons
  • Petco do not honor their garantees
Loss
$156

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Verified Reviewer New Reviewer

Can’t Order??

How con something which was listed as being in stock when I ordered suddenly be out of stock moments after I order it?
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ID
#2821600 Review #2821600 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Preferred solution
Deliver product or service ordered

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Verified Reviewer Junior Reviewer

1.0
I happened to shop at Petco in West Covina CA summer 2021, was there for cat litter, the minute you walk in, some sort of heavy stuffy nauseous odors immediately engulfed at store entrance...!? Thought it was bird supplies that you smelled visiting wild zoos etc, and...
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ID
#2817551 Review #2817551 is a subjective opinion of poster.
Location
West Covina, California
Cons
  • Covid-19 producer
Preferred solution
Cleaning products for their covid-19 spreading

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Verified Reviewer New Reviewer

Training not provided

5.0
I contacted you regarding pet training we did not receive from Petco and my request for a refund that I had not received. Shortly after posting on your site, I contacted Petco and was informed I did receive a refund, they just didnt notify me about it. The problem is resolved.

User's recommendation: Don’t give up.

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ID
#2782618 Review #2782618 is a subjective opinion of poster.
Location
Aurora, Colorado
Preferred solution
Nothing. I’m satisfied.

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Verified Reviewer New Reviewer

1.0
On T 7-13-21, I ordered monthly delivery of Purina One Sensitive Stomach Dry Dog Food, as my local Petco does not carry it. My confirmation email said I would receive the order within 3-5 days. Six days have now passed, but I have not received the order. I called &...
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ID
#2696850 Review #2696850 is a subjective opinion of poster.
Pros
  • Pleasant local personnel
Cons
  • Horrid online service
Preferred solution
Prompt delivery, 1st 2 subscription orders free

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Verified Reviewer New Reviewer

Dog Food Order Not Delivered

1.3
I ordered dog food from Petco over six days ago and received a confirmation email which said my order would arrive within 3-5 days. It has never arrived. When I called to inquire today, the employee who took my call had me read the confirmation number to him twice. He told me the number was incorrect and was for a different product ordered in a previous year. I could only give him the # Petco had given me. All he could tell me was that I had to give him the correct number. Hello catch 22, no exit, third circle of *** Our conversation did not end well.
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ID
#2696823 Review #2696823 is a subjective opinion of poster.
Pros
  • I like the folks in the local store
Cons
  • Terrible online customer service
Preferred solution
I would like my delivery within less than 24 hours and I should not be charged for my 1st 2 orders for this subscription should be free in consideration for the absurd inconvenience Petco has caused.

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Verified Reviewer New Reviewer

1.0
I stood waiting for 3/4 of an hour for service at Petco in Middletown NY , one fellow waiting on other customer. So I asked other employee to help she told me she was cleaning tanks that I had to wait. I watched other gent getting fish out of tank that said...
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3 comments
#2040806

When you are impatient, you have no right calling grown women girls. Adults can wait patiently you cannot.

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ID
#2693609 Review #2693609 is a subjective opinion of poster.
Location
Walden, New York

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