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New Reviewer

PETCO secrets from an insider

I am a former Petco manager, and I've witnessed enough atrocities against animals there to last a lifetime. This company has really gone downhill- in the past few years they went from a company that actually cared somewhat about the animals to only caring about the...
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70 comments
#2032503

Our store has all the same issues. You forgot to mention the low pay and understandably upset customers that take it out on us.

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ID
#259047 Review #259047 is a subjective opinion of poster.
Location
Overland Park, Kansas

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Verified Reviewer
New Reviewer

Non delivery of product

I ordered a 30 pound bag of science diet dog food. Was supposed to be delivered by door dash never got my food. Manager Xavier Salago to me it was door dash fault

User's recommendation: Don’t buy from pet co in Bakersfield at rosadale.

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1 comment
#2251117

Hi Cheri, thanks for reaching out. Please give us a call at 1 (877) 738-6742, and we'll be happy to help with your Same Day Delivery order.

ID
#3972519 Review #3972519 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Cancel automatic delivI only have issue with the difficulty reaching a customer service rep to help me cancel my subscrition. My account is not showing the automatic deliveries, I do not konw why,

I cannot access my petco account to cancel the automatic deliveries. I tried calling the customer service department several times and have not gotten through the long wait. I do not know why. However, the last automatic payment was sent to paypal@***.com on September 12, 2022. I can provide you the transaction ID paypal@***.com below to help you cancel my automatic deliveries.

User's recommendation: ok company.

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ID
#3968678 Review #3968678 is a subjective opinion of poster.
Pros
  • Merchendise
Cons
  • Website account issues
Loss
$239
Preferred solution
cancellation of automatic deliveries

I think whoever answered my comment misunderstood completely what I was saying. I don’t get it. Diabetic food has to be prescription, so there is no need to suggest I visit the vet. I objected to

Diabetic food has to be signed off of and approved by the vet. So there is no involvement on your part on giving medical information. I objected to the language used. Its obvious that customers are dealing with their pets health. I dont think I need to be told that. I would I know if my pet was diabetic unless she was being treated by the vet??? All I wanted was a list of the items you sold and the flavors geared towards diabetic pets.
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ID
#3920662 Review #3920662 is a subjective opinion of poster.
Location
Buffalo, New York

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New Reviewer

Bad customer service practices

Petco - Bad customer service practices
Hello, i purchased 3 salt water fish from the petco in Brookfield, CT. I took the time to drip acclimate them to my tank for an hour before putting them in the tank. (Mind you, I've been doing salt water tanks for years now and know how to properly do things.) One of...
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ID
#3918190 Review #3918190 is a subjective opinion of poster.
Location
Brookfield, Connecticut
Loss
$104
Preferred solution
Full refund

Non friendly use of Petco App

Everytime I go into this app they are constantly changing things around and it's confusing!! I had bought bags of cat food because they promised a 8th bag for free and now there is no record of how many I have bought!! I think I'm now going to start going to PetSmart they seem to be more helpful there!!
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1 comment
#2243556

Hi there, thanks for reaching out. Please give us a call at 1 (877) 738-6742, and we'll be happy to look into your Nutrition Perks for you. Thank you!

ID
#3907371 Review #3907371 is a subjective opinion of poster.
Location
Orlando, Florida

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New Reviewer

Auto Ship

Just wanted someone who cares know that my auto delivery on Aug 20 never showed up. I called last week and was told by MaryJune M that she will reorder and delivery would be August 30th. Well it didnt show up today and I called with no satisfaction except that it will deliver tomorrow. I will never use your store or online delivery. Chewy is way better, always on time and customer service is helpful and I can understand them. Figured I would give you a chance and the 1st auto delivery is messed up. 10 days and still no dog food. Totally unacceptable. People use auto ship for a reason.
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ID
#3902347 Review #3902347 is a subjective opinion of poster.
Preferred solution
Price reduction

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New Reviewer

Poor customer service

I prepaid for six puppy training classes at the 839 New York Ave Huntington NY location. I was only able to attend three classes. I was notified the trainer quit and I was going to be contacted by there other trainer to finish out the course. I never heard even after going to the store in person twice. Only to find out second trainer quit, Pecto refuses to give me a refund. Im just getting the run around by the store snd there customer service through Corporate. The manager couldnt even have the decency to call me back. Real great customer service on behalf of Petco.
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1 comment
#2240982

Hi Stephanie. We regret to hear the training did not go as expected.

Please give us a call at 1 (877) 738-6742, and we'll be happy to see what we can do to help make things right. Thank you!

ID
#3893051 Review #3893051 is a subjective opinion of poster.
Location
Huntington, New York
Cons
  • Poor customer service
Loss
$160
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Never heard back from Petco via email or phone call….

Update by user Aug 22, 2022

Nothing to update. I never heard anything from Petco other than annoying emails on sales and promos which started this whole headache.

Original review updated by user Aug 22, 2022
Ridiculously frustrating waste of a day trying to place an order for delivery. False advertising on FREE and then raked through the coals trying to get the order through (which never happened)!!! Of course I had to make the trip to the store and they had 1 out of the 6 items I had in my cart! Smh.

User's recommendation: Don’t expect an employee on sales floor to help, they aren’t around. There will be 1 cashier at all times. Even with a line, nobody will be called up to help. Don’t go in looking for cat food that you would normally find in any others stores ( Hello…CATS are PICKY) and nobody I know heard of Tiki Cat or any of the other strange brands.

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ID
#3880631 Review #3880631 is a subjective opinion of poster.
Product
Petco Website
Pros
  • Only pro for me is they carry healthy pet oko cat litter
Cons
  • Too many to list
Loss
$15
Preferred solution
At this point a response!

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Verified Reviewer
New Reviewer

FRAUD Order Number 936490****5753

This is an order placed from your server in my account charged to me shipped to another state..I did not authorize this transaction and have cancelled with my bank. I have tried calling you to no avail ..This is a genuine attempted in good faith to safe the lost product..Please stop the shipment and cancel the transaction. You have been hacked!!Dont save

User's recommendation: DO NOT save payment information they don’t encrypted and let them ship anywhere’s.

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ID
#3853417 Review #3853417 is a subjective opinion of poster.
Loss
$137
Preferred solution
Full refund

Orders

The worst customer service I have ever experienced! I started called early Sat morning and they tell you the wait is long and they will call you back! The phone never rings and it just leaves a voice mail.. I did this three times before just staying in hold for 45 mins with no answer at all! I am so disgusted! I think the good old days were a million times better than this modern day nonsense where you cant get a live person!
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ID
#3850411 Review #3850411 is a subjective opinion of poster.
Location
Banning, California

Bad service and Unreliable Account security

Petco - Bad service and Unreliable Account security
Someone was able to *** into my account through my petco account and they purchased an expensive item. I have the name and address of the person who shipped the item to their place. Petco has done nothing to help me with the situation. Spoke with multiple customer...
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ID
#3840339 Review #3840339 is a subjective opinion of poster.
Location
Van Nuys, California

I store shopping is ok. Trying to email customer service is impossible. I have difficulty hearing when I try to talk to customer service in the phone. Email is a better choice.

Petco emailed me and told me that they dont have an order for repeat delivery. I told them that Petco emailed me with the information that my repeat delivery was scheduled. I made a copy of the repeat delivery email that Petco sent me and I emailed it to them. Have not had a response.

User's recommendation: Don’t really have one. I’m sure anyone with repeat delivery is happy with it.

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ID
#3839351 Review #3839351 is a subjective opinion of poster.
Location
Wenonah, New Jersey

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Verified Reviewer
New Reviewer

Poor customer service online

Petco - Poor customer service online
Petco - Poor customer service online
Petco - Poor customer service online
Petco - Poor customer service online
Petco - Poor customer service online
Update by user Sep 07, 2022

A month later told refunded but was never refunded and receipt still shows over charged. Still no fix

Original review posted by user Aug 08, 2022
I had major issues ordering. The system showed my vital care rewards redeemed. One my order processed it charged the full 67.06 to my card. I chatted immediately and...
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ID
#3835742 Review #3835742 is a subjective opinion of poster.
Pros
  • Good vets
Cons
  • Ripped off
  • Costmer care
  • Bad customer experience
Loss
$66
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Please refund order

Petco - Please refund order
I recently moved out of my abusive ex boyfriend apt where something was auto delivered and seen a charge for 49 bucks on my credit card for cat food that was delivered to his apt where I used to live. I can not contact him and get the food back to return its very...
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1 comment
#2229110

Hi Troi, thanks for reaching out. Please give us a call at 877-738-6742 to see if we can be of assistance. Thank you!

ID
#3824713 Review #3824713 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Edit first review

I already posted a review. I have contacted the company via email and phone calls. Explaining what was happening and the amount of money I had lost. All they did was offer a 20.00$ credit on an order that was 175.00$. Never ever will I buy any food products from them again.
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ID
#3820076 Review #3820076 is a subjective opinion of poster.
Pros
  • Great vets and grooming
  • Like clinics offered
Cons
  • Not willing to assist in a problem
  • Just plain terrible
Loss
$175
Preferred solution
Full refund

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