Petco Reviews and Complaints
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11
ISSUES RESOLVED
884
TOTAL REVIEWS
What's your story with this company?
Cons
- Poor customer service
- How dog was handled
- Treatment to pets
Pros
- Product
- Variety of goods for sale
- Clean
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- Latest review first
- Most helpful reviews first
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Most Helpful
I am a former Petco manager, and I've witnessed enough atrocities against animals there to last a lifetime. This company has really gone downhill- in the past few years they went from a company that actually cared somewhat about the animals to only caring about the...
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54 comments
Agreed
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Review
Petco in Mission, Kansas - Poor business
Store is always dirty dark, trashy store. Floors always dirty, aisles stack all over the floors. Can't walk anywhere and fine line coupons. Worthless. Never see sales, rare to get a $2 coupon once or twice a year. Im done with that Petco ever again
1 comment
Review
Reason of review
Poor customer service
I ordered an introductory Pupbox on line. I specifically told them about my teacup Yorkie female and that she could only have SOFT treats and toys because of her lack of teeth. When I received the Pupbox everything in it was NOT for my dog. It included ALL hard treats,...
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Review
I was insulted to the point where I almost started crying from the experience. And I am a grown man. I've never had such disgusting treatment as I have today from two employees. And to top it off, when I was walking out, I was told that I should "pick up my shorts". I...
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2 comments
Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.
We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.
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Review
Service
Reason of review
Poor customer service
Preferred solution
Apology and firing the employees.
Petco in Smithtown, New York - Maggots in dog food
Shopped Commack store on 9/16/2019 used rest room which was Disgustingly Dirty and sewer flys all over , got to bottom of dog food bag and there where maggots still waiting tomhere back from Petco
2 comments
Review
Service
Cons
- Dirty store
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Petco in West Chester Township, Ohio - Poor service
Poor service. Our vet faxed our dog's prescription to petco 7 days ago. I called petco today and they checked on our order. They said our order was on it's way but after questioning them they admitted they just now, after our call, are processing our order and it would be another 5-7 days for the delivery. Really? I have an old dog in pain and they want to take 5-7 days to get us the meds when they were at fault for the extended delay. At least they could have offered to send the meds out express mail. We will never order from petco again. We always had good service from 1800PetMeds.com and will go back to them for our needs.
1 comment
Review
Reason of review
Order processing issue
Resolved
Update by user Sep 23
Yes, I refused to pay for the $23 spa treatment. But guess what? I had to pay for the detangle.
Original review posted by user Sep 23
Just picked up my dog and was charged extra $23 for spa package. I didn’t ask for it, refused to pay for it. I was told that they asked me if I wanted the same procedure that...Review
Service
Pros
- Good haircut
Cons
- Extra charges
Reason of review
Problems with payment
Tags
Petco - Harsh handling of guinea pigs babies (3 months), & drop risk
On 09-18-19 I looked at guinea pigs at Petco, 1700 E College Ave #1, Normal, IL 61761. (309) 268-9898; and I was shocked to see Petco staff harshly handling five guinea pig babies (3 months old) by chasing them around the pen with a fast hand and throwing their hiddies to bang against the pen walls. Anyone would be frightened chased fast by a big hand like that, especially babies. The worst was that this Petco has no visitation room, so you have to hold the guinea pig in your hands, risking dropping it on the floor. Petco is big, rich company and it can afford to train staff to be gentle. Petco can afford to provide a visitation room where you can sit on the floor to get to know small animals safely.
1 comment
Review
Reason of review
baby guinea pigs were terrorized by chasing them, and at risk for being dropped on floor
Preferred solution
Petco should provide staff training not to frighten animals, and provide a visitation room to get to know potential pet.
Petco in Washington, District Of Columbia - Most terrible Grooming experience!
Brought my pup into a new store in Washington, DC on NY Ave. Decided to try them and I was floored at how bad my dog looked after spending a mere hour and 45 minutes with the groomer. Unskilled and lack of attention, my dog basically got a wash and a nail cut. Terible customer service when called in to complain. No resolve. Just a terrible company with its outsourced customer service associates. Petsmart is such a better brand! Will never use or shop again at Petco!!
1 comment
Review
Service
Pros
- Good products
Cons
- Response of the manager ricardo
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund
Petco - Need checkout
The last 3 times I've been here I've had to look for an associate to check me our not good when I'm in a hurry
Review
Service
Pros
- People in the store helping us find products
- Product knowledge
Cons
- No cashier
Reason of review
Poor customer service
Preferred solution
Coupons
I use to order my pet pharmacy supplies from Dr Foster and Smith and never had a complaint but when I went to place my last order I found out they sold over to Petco. I wanted to order Revolution for both dogs. I called and spoke with some one who took my order. I also...
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1 comment
We regret to hear of the trouble you've had with your order. Please call us at 1-888-824-7257 so we can get this sorted out. Thank you!
Review
Pros
- No pros
Cons
- To many to mention
- All of management
Reason of review
Poor customer service
Preferred solution
no solution!!!!! YOU DON'T NEED MY BUSINESS!!!!!
Tags
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Hi there. We never want our customers to be stuck with a bad experience and we apologize about this. Please contact our Customer Support at 1 (877) 738-6742 so we may look further into this.