I had appointment for my dog.this is how my morning for a bath and haircut. Full package. When I got there she asked if I had her shot records.I stated they should be in her file.she for her yearly shots in this store last week. She said they are not here and they do not have records. She made a phone call and had the information verified. She then stated she is medium dog so price would be 99.00 plus some change. Original price was 86.00. I signed off paperwork and left the store. I then received a text stating my dog was 128 pounds I and she took a photo to verify and this would affect my price a bit. I then sent a return text stating no she was 59 lbs in your store last week. She stated ok we can go by that one your new quote is 115 before tax. When I went to pick her up I let the groomer know I was very upset with her. First I ordered lavender she said they were out of stock. Then to change my price three times was very unethical. Needless to say I am not happy at all with the way I was treated. Im just venting to corporate and wondering how many times they try to inflate the cost.? She did go backdown to my original quote but as far as I am concerned the damage was done. On a side note the cut was very nice. Needless to say you have lost a customer over this. I get my cat food, toys, dog food collars, leashes , Kitty litter , fish and everything for my pets there.I will go to pet smart now which is little more at times but they treat you with respect.I do have copies of the text. Thank you Chris Evans 609.254.5452. I am also cancelling my vital care reward card effective immediately with my bank. I am not honoring the 12 month contract. Please cancel my premier card ID 973036. secondly Two associates administered the shots, no temperature or checking of my pet whatsoever. They gave her three shots and were done. No checking her, no checking ears,temperatures nothing! See photo of my 128 lbs golden doodle. Largest known golden doodle is 120 lbs. she claimed maybe her scale was wrong. User's recommendation: Would not recommend
Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.
We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at ( 877-738-6742) so that we can look into this further.