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Petco - Worst Company EVER

Petco bought out Drs. Foster & Smith in Rhinelander Wisconsin in 2015 and promised to keep the company there. That was a condition of the sale. They just announced they are closing the company February 11, 2019 and leaving 300 people out of jobs. I would NEVER order or buy anything from this company again. Wtf
1.0
Details
Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
I didn't like
  • Just plain terrible
  • Manager was beyond inappropriate
#1452830
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12/2/18 I took my black lab for a simple bath and nail trim. dropped off at 8:00 am picked up at 9:50 am. He walked in fine when I picked him up he could not use his back legs. It took 5 weeks to get my dog to my vet because again he is a black lab who could not walk...
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Petco
Petco

Hi there. At Petco, our commitment to the health and safety of the pets in our care is unwavering and a responsibility we take very seriously. Thank you for bringing this to o...

1.0
#1448164
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I'm a fairly new shopper at the store on Lancaster in Salem, OR. While in the store one day, a gentleman helped answer s question about dog food. I didn't notice right away, but he had a fire department shirt on. I appolgagized and said I thought you worked here. He...
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Petco
Petco

Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing fr...

5.0
#1440698
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I brought our dog in for a nail clipping and a small face trim to get his hair out of his eyes. Instead, they shaved our dog completely, leaving only the hair on his face. This is literally the exact opposite of what I asked for. Will not return, I suggest others do...
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Petco
Petco

Hi there. Thank you for your review, and we are sorry to hear you are unhappy with your recent experience and your dog's grooming appointment. We do have a 100% satisfaction g...

1.0
#1440069
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Petco - Very unprofessional Grooming
Petco - Very unprofessional Grooming
Petco - Very unprofessional Grooming
Had full grooming service at 169 Parkingway, Quincy, MA on 12/31/2018 1.Hair cut very unevently, i can see the pink spot almost with no hair to cover it; 2. Nails were very long have not cut; 3. a small spot was cut into skin. Will not coming any more.
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Petco
Petco

Hi there. We follow very clear policies and procedures in our grooming salons to ensure safety for pets, accountability for our grooming teams, and both comfort and satisfacti...

I didn't like
  • Grooming department
  • Very unprofessinal for grooming service
#1439028
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Instead of refund was recharged. Don't shop the Sandusky Petco with a card, they don't know how to issue a refund for returned merchandise and instead recharged me. Don't bother with the customer service number they give you, they don't know what to do either. Store...
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Petco
Petco

Hi there. We are dedicated to ensuring you receive a highest quality of products and services from us but seems we fall short onto that. We apologize for the experience. Pleas...

1.0
#1438987
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When I returned part of my purchase, the inept associate was unable to figure out how to do a refund back to my card. He gave me cash instead. When I got my bank statement, it showed that I was recharged $45.86! No one at the Petco store or Petco customer service will...
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1.0
#1438963
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Our regular Groomer at Petco has moved to another location like they all keep doing and we were assured by the new groomer pamela at parsippany route 46 our Dog will be groomed the same way as a Bijorn Frise for Christmas on Dec 23rd, 2018. When we picked him up he...
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Petco
Petco

Hi there. Thank you for sharing your concern and we appreciate the feedback. We do have a 100% satisfaction guarantee, and recommend either reaching out to the store leader so...

2.0
I liked
  • Dog coat
I didn't like
  • Treatment to pets
#1432705
Reply to reviews
I signed up for Repeat Delivery with Petco. First order was shipped in two shipments. I only received one, but the order was complete according to website. I opened chat, was told how to track which showed was delivered two days before but I did not receive it. Chat...
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Anonymous
Anonymous

They gave me that same phone number and no one at that number can process refunds what a run around. Live and learn not to shop Petco

Anonymous
Anonymous

I was told to get my refund that I needed to contact my bank and dispute the charges which I did, but I don't think that is a good resolution to my problem. The bank charges t...

1.0
I liked
  • Some of what i ordered arrived
I didn't like
  • Verybad customer service
  • No resolution and my email set up for spam
#1428677
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Contact Petco

Mailing Address:
Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, California 92127
United States
Phone:
(858) 453-7845
More

I have two dogs I have taken my husky here same problem when they tell you it’s going to be a certain amount of time they should stick with their thing instead of taking another dog ahead of yours I brought in my 3 1/2 pound miniature Pomeranian Yorkey 4 1/2 hours I...
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Petco
Petco

Hi there. Thank you for bringing this to our attention and we apologize for the poor experience. We do appreciate the feedback you've given us so that we're able to improve; p...

1.1
#1428469
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