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Had apt at 12:30 PM. Was told that they needed 4 hours. I said should I come back. She said no I'll take your dog and he will be fine. I come back at 2:30 to check on him. He is locked in a small cage and he was panting like he was having a major anxiety attack. Nobody...
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Petco
Petco

Hi there. Thank you for bringing this to our attention. Please contact our Customer Support at 1 888 824 7257 so that we can look into this and follow up with you.

I didn't like
  • Abusive to my dog
#1188179
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I went to Petco in Eastpointe Michigan on Gratiot to return some products and exchange them for something else and I had the pleasure of having sales partner: 3 help me with my return/exchange store credit her name is Sarah she was very pleasant she was professional...
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Petco
Petco

Thank you for sharing your experience with us; we'll be sure to share the kudos.

5.0
#1187758
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Spent more than 250.00 on 2 dart frogs and habitat equipment only to discover the weren't getting food shipments in - there was a shortage. I continued to drive two hours to other pet locations to keep my frogs alive - apparently the 'shortage' was only in Waco. I...
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Petco
Petco

We appreciate you sharing your concerns. Please email us at ReviewSupport@petco.com, and include a link to your review, phone number, and the store location, including the sta...

#1186410
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Your employees are promoting very harmful practices on dogs and puppies. Your vets are pushing core shots on puppies that have records of having them done already. Your vets are pushing spay and neuter on puppies knowing the American Veterinary Medical Association has...
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Petco
Petco

Hi there. Thank you for sharing your concern. Please contact our Customer Support at 1 (888) 824-7257 so that we can look into this.

#1180309
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Petco - Groomer cut my dog!
Took my dog for a grooming & received a call an hour later that they cut my dog’s paw by accident... she was still bleeding by the time I got there and I had to take her to an emergency animal hospital.. ironically they had signs when I went to pick her up that they...
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Petco
Petco

Hi there. Please email us at ReviewSupport@PETCO.com with your phone number, the store location, your dog's appointment and details so that we can investigate this. Thanks.

1.0
#1177976
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Worst customer service I have ever received. Never again will I shop at Petco. I purchased a rabbit harness a few days ago and lost the receipt. Now petco's online return policy states this about returns without a receipt, Returns without a receipt but with valid...
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Petco
Petco

Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing fr...

Anonymous
William

You certainly are easy to offend.Next time you buy something, retain the receipt.It is your own fault for losing track or intentionally discarding the one piece of useful docu...

1.0
Brentwood, Missouri
#1177637
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On December 24, I purchased an x-large kennel for $259.41 using my debit card, and within 15 minutes and without even leaving the store, I returned the same kennel because my mother was going to purchase it for me as a gift, using her debit card with a DIFFERENT...
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Petco
Petco

Hi the. We apologize for the experience. Please contact our Support team at 1 (888) 824-7257 so that we can look into this and follow up with you.

I didn't like
  • How many times i had to re tell the story
  • Why they did not refund my card in the system on the spot
  • How they are giving me the run around regarding my refund
#1175548
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Myself and my significant other had been discussing getting a bearded dragon for some time, and we finally decided to get everything we needed to welcome a new little beardie into our lives. A woman named "Mel" helped us get all of our lights, food, furnishings, etc...
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Anonymous
Leah

Just found out that she passed away. We had to call them to find out.Didn't take her to the vet when they knew she was sick.Never. Ever. Buy animals from Petco.

Petco
Petco

Hi there. Thank you for sharing your concern with us and we appreciate the feedback. Please contact our Customer Support at 1 888 824 7257 to further look into this.

3.7
I liked
  • Majority of the staff
  • Product variety
I didn't like
  • Being sold a sick animal twice
  • Staff member mel
#1169604
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lots of empty hooks and shelves throughout the Lancaster store(Salem, Oregon), which has been an ongoing trend at this store for over a month. I was told by an employee that some freight arrived late a few weeks ago, but do they only work it the day they recieve it? I...
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Petco
Petco

Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing fr...

3.0
#1167559
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PETCO deleted the following review when I posted it on their (online) review page: "A 64+ pound box (4 bags): Too heavy! Orders of 2 or more bags should be shipped with a limit of 2 bags per box. My most recent purchase was for 4 bags. Fortunately the delivering UPS...
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Petco
Petco

Hi there. Thank you for sharing your concern. Please contact our Customer Support team at 1 888 824 7257 for further assistance.

3.5
I didn't like
  • Shipping four 16 pound bags of cat food in one box
#1163730
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