Petco

Here is the complete ordeal that my little dog & myself have experienced TWICE with the Petco grooming. The groomers & the store manager at the store located on Beltline Rd in Dallas, Tx need to be let go, otherwise Petco will be saying that they accept this behavior & treatment, which was & is absolutely & unequivocally disturbing.

3/1/24 10:45am drop off - 4:10pm picked up only being shampoo.

They left my 10lb Shih Tzu in the kennel for over 3 1/2 hours BEFORE taking her out & beginning to work on her.

(That is what the groomer that answered the phone said when i called to check on her). I called at 2:40pm, 5 minutes before the 4 hour mark & I asked how it was going & approximately when she'll be done. as I wanted to buy her some treats & a baby & pay for her so she didn't have to wait much longer to go potty. The gal on the phone responded with "she just got done bathing her so it will be about another hour." I was silent & then I started crying, because this same thing happened before.

I calmly told the gal that I was so sad as my little Shih Tzu was not crate trained, she has anxiety as she's scared of everything (which they already had been made aware of previously) & tgat I don't understand how this happened for a 2nd time." The groomer responded with, "we've referred you out before so you can just come pick up your dog." The 1 time before about a year ago, it was a similar scenario but they finished her & she was in & out of the kennel,, depending upon their VIP traffick. When I picked up my dog the groomer explained the VIP process, eventhough I was incredibly upset.

This time I was told by the groomers that she was just starting to be worked on. So that meant that I dropped her off at 10:45am & was put in a kennel for over 3 1/2 hours straight! THAT is animal cruelty, especially due to the fact that my dog is npt crate trained.

The groomer finally pulled her out & bathed her.

I called & asked for the manager & was told "she's on lunch, but she want you to come pick up your dog." Still crying out of sadness, I asked ger "why are you refusing to finish my dog.?'" & said calmly, "i was only asking a question & was feeling sad for her." The groomer then said, "Come get your dog. She'll (I'm assuming meant the groomer) continue working on your dog until you get here..

I called the store & this time asked to speak to the store manager. After calmly telling him what I was being told, while crying, he said that he didn't know their policy so he'd go find out whats going on & call me back. (He never did.)

I called the corporate office & spoke to their highest customer relations department & I was told that I should expect to hear from someone in 24 - 48 hours.

I called the corporate office back & requested a call back today as I wanted to make sure that they were asked to let her go potty & then finish her. The district manager called me. She explained that: it could take up to 4 hours to complete a dog, maybe a bit more. She said that she needed to contact the store & find out more details.

She said that Petco would pay for me to take my little Shih Tzu to the vet to get checked out, but that she didn't think there would be anything wrong since no scissors were even used. I said, well she's been damaged mentally because she is NEVER confined, certainly has never been confined for 3 1/2 hours straight! I asked the district manager whether Petco finds this appropriate behavior. She only repeated that it can take up to 4 hours for them to complete a pet.

I again asked, what Petco's position is on leaving a little dog in a kennel for 3 1/2 hours straight without being taken out one time was acceptable to Petco. She said it just depends on how many VIP visits there were. (I still don't understand this VIP service because I was told by the groomers that one can only get a VIP if the appointment is scheduled that way on the phone..) Which to me means that they would've known how many VIP dogs were coming in that day.

I became angry because she was refusing to believe me nor take any responsibility for what her employees had done. I told her that I will continue finding someone at corporate who actually cares about animals & how they & their owners are treated.

I said that if this is how Petco treats animals, that the world ought to know.

I received the name of her manager before hanging up.

I went to the store after being called back by customer relations who told me the groomers at the store said my dog was done & had now received a hair cut It had now been over 4 1/2 hours that she had been there.

When I arrived, there were 4 groomers behind the grooming counter, the store manager was sitting on their counter * the gal i had talked to on the phone that did not answer any questions & said to come pick up my dog was at the front desk. This was the same gal/groomer that told me that "she will continue working on her until you get here" which was a vomplete lie. I didnt see her on a table, actually there were zero dogs there so i said that was quick & I asked if she was put back in a kennel. That very same gal told me, "probably." She said, "she was put back in the kennel immediately after we had talked.".

into the kennel immediately after hanging up with me." I said you told me that shed continue to work on hwr until i arrived," but she just blankly looked at me at shrugged her shoulders. This gal had lied to me, the store manager had lied to corporate when they called & told him to please at least let her go potty & finish her & he told them that she was done. Corporate called me & let me know that the manager said she was ready & i asked,including her hair cut & the gal at corporate said yes.

When they handed my dog to me she was still wet, so it was 100% true! They literally had her for 4 1/2 hours & all they did was give her a bath.

When i had dropped her off at 10:45am (I was at the counter from 10:35 - 10:45) there were zero dogs being worked & there were 3 groomers just standing around (1 was eating, 1 was on the computer & a 3rd who was to be my dog's groomer had just walked in the door.) It's not like they were busy at all!

& that can be proven by the number of sales in grooming that they actually had.

I again asked why this happened again & became extremely upset...angry in fact because none of them were busy & yet this is how they treat the animals & the customers.

The manager said "you don't have to come back here." That was his solution. I had my cell phone record all of this when I picked her up.

This cannot be normal procedure but apparently this is since it has happened twice now at this very store.

This cannot be the only times animals & owners have been treated like this & it is completely unacceptable!

'm going to make sure that the CEO of Petco is made aware that this type of animal cruelty & cruelty towards the owners is going on.

If it is Petco's position that this is acceptable & those people (the 4 groomers & the store manager) are allowed to continue abusing their control, punishing animals & their owners for asking questions & keeping dogs over 3 1/2 hours in a kennel without being taken out once...then the world needs to know.

If you have had a similar experience, please reach out to me as the more of us that bring attention to this, just maybe something will actually be changed.

This was cruel! It was uncalled for, not to mention incredibly disturbing. I know this world has changed & that many people have seem to have lost empathy, compassion & care.

But to have this type of treatment occur by employees representing Petco & their advertised love of pets & to have been brought to a point of an absolute breakdown, screaming in a store over a grooming appointment...unacceptable.

I hope that Petco the corporation finds this just as awful as i have, but based on the communication with the district manager, I'm not so sure that anything will be done. It's their word against mine and it was clear that all of the groomers & the store manager were sticking together...even the District Manager acted like this wasn't true or that they must've been extremely busy. Check the sales for the grooming department! I did take & still have video of when i picked her up.

You can see all 5 employees just hanging out & that zero dogs were on the tables. This entire ordeal was to me done intentionally.

Those groomers & the store manager simply do NOT care. I'm not certain if this is a form of prejudicism or what as i do not know any of them personally, but the gal on the phone was way to quick to say come pick up your dog & made this about me rather than what they all did & didnt do. There were 5 employees all standing around as if they were waiting for me & actually were smirking as if they thought tmy tears & now anger was funny.

Again, Petco was not busy on 3/2/24 & their sales for that day will show this, which leads me to believe that they did this intentionally.

No one from the corporate office has called since, even though the district manager said she'd look into this & call me back.

She never did. I'm going to have to call corporate yet again. Amazing how little people actually care.

One final note: my dog takes veterinarian prescribed medicine for her anxiety & how scared she becomes..

when I told this to the district manager, she said, "well, I don't think you ought to bring her to Petcos grooming if she has anxiety. At the very least...THAT should be known!

Hello,

I am currently writing this from inside a Blue Pearl as my dog undergoes the amputation of his dewclaw since a groomer (Sara Eagle) at the 7657 Hwy 70 S #116, Nashville, TN 37221 location.

Id like to start by saying that my dog is well-behaved and has 4 yrs of Petco groomers praising his training. Hes gone to multiple training classes and I groom him at home regularly and he sits still.

Their praises are likely in your records as they were written at the bottom of the receipts I paid. In addition, a few years ago at a Tampa, FL location my same dog has his ear nicked (I have images if needed, but this report should also be in your records). I had been extremely understanding that things happen and hadnt even requested a refund or anything else. It was my mistake to think it was a normal mistake that could happen to any groomer.

The entire team at this Bellevue Petco was absolutely & ridiculously undertrained and underprepared to handle the situation when their groomer (Sara Eagle) cut off my dogs back paws dewclaw.

I was told by a manager Cat/Kat (she refused to give me her last name or business card) that she was the only person I could talk to but because they dont have a General Manager, but she was so atrocious that I have to beg corporate if there is literally anyone else I could discuss this incident with that would actually care about the well-being of my dog and future dogs at this location.

The other manager, Jay, called me 2 hours after I dropped my dog off for his appointment with 0 information - likely because he wasnt given any information from Cat/Kat. Jay told me they were taking him to a Blue Pearl in Franklin and after I informed them there was a closer one, he asked (while on speaker so i overheard) Cat/Kat why she wouldnt take my dog to the closer location. She said they couldnt take him there because it was not available so he relayed the information. I want to make clear that before I hung up, I asked him again to clarify which Blue Pearl I should drive to and he said Franklin.

I drove over half an hour to the Franklin Blue Pearl immediately only to learn from the Blue Pearl team after 10-15 minutes of waiting that Petco had decided to take him to the Blue Pearl I informed them of (nobody called me from petco to tell me this).

As I drove back the 30+ minutes, I called petco and after a brief hold, Jay answered and told me he did not know where they were.

He once again called Cat/Kat (again I hear their back and forth over the speaker) and was informed for what seemed to be the first time that I was to drive 30+ minutes back to the Blue Pearl they were actually at. He handled the situation decently despite being uninformed and not in control of the situation.

The woman I met for the very first time at the Blue Pearl when I arrived is the biggest issue She was sitting in Bears room alone texting on her phone (I learned her name is Cat/Kat after asking but she refused to give me her last name I dont have to give you my last name is what she said when I asked for a business card).

Without giving me any information about the incident or Bears wellbeing, she offered me a FREE BAG OF DOG FOOD to make up for his injury. Before I had even seen my dog. Before I was even sure he was well.

Thats the level of training she had. Cat/Kat also informed they have no official list of nearby emergency vets and she simply looked up blue pearls on her phone and she had only seen the one in Franklin AND THAT WAS WHY she didnt think to go to the one nearby. And it was me informing them that made her realize where she was to go.

She had 0 compassion, 0 kindness or understanding, 0 willingness to support me. And yet she informed me that she was the only person I could talk to about this incident.

She sat in the room texting on her phone until I told her I had no other questions at this time. Then she paid for Bears hospital bills and left the hospital without addressing me at all or discussing next steps. She never even shared a drop of compassion or worry for Bears health.

It was disgusting to hear Cat/Kat offer me a free grooming with a different groomer to make up for it OR a free bag of dog food. With no information as to what would happen to prevent this from happening again.

I am appalled at the way Petco has treated the most precious thing in my entire life. I had asked her to explain what they would do differently and I urged her to print out a list of nearby emergency hospitals and she didnt respond to me.

Injuries happen and I first responded with understanding and grace, but its the way your Petco team handled the injury that is absolutely distasteful and broke my heart.

Most importantly, the Blue Pearl hospital team informed that Cat/Kats excuse as to why they hurt my dog is because they didnt know the dewclaw was there. The Blue Pearl team was appalled that someone who should be trained on a dogs anatomy could even say that and that I was offered a free bag of dog food for my troubles. Again, Sara Eagle ripped open my dogs dewclaw because she didnt know he had a dewclaw there (as dogs do).

My dogs entire dewclaw was amputated as a result of this incident.

There was no thought into what Petco would do to make sure this never happened again. As a loyal customer kf 4+ years and a Vital Care member, I need to know that someone at Petco cares and is going to do something to prevent this from ever happening to anyone else ever again. The entire team seemed nonchalant and they had no answers to my questions.

There must be a more informed hiring process so that your groomers know to look at the dog before shaving them at the bare minimum and your managers know how to address serious emergencies like todays.

I hope to hear from you as soon as possible.

Bianca S. Cegatte

813.466.9343

biancaschleader@***.com

Hello, I'm infuriated. I literally live down the street from Petco (I mention this since the employee said - don't come here) and that was after I said, this is the RUDEST STORE ever...everyone you encounter in there has ZERO personality, never any greeting, never a thank you...just RUDE.

Today was no exception. I walk in and head over to the grooming area where a lady was mopping...upon entering (door wasn't locked), I said, oh, are you closed, she said yes and immediately says, floor is wet (I don't know, just me, why wasn't the door locked so customers could not enter where there is a wet floor), in any case, I asked her if I could ask a ? - she said yes, I said do you do anal cleaning for dogs, my dog is scooting...she said what type and size, I said a pitbull about 65 or so pounds. She said it would probably be best to take it to the vet.

I said ok, I asked her if she was familiar with a product called Glandex (which frankly, this is why I went there in the first place), didn't expect anyone to be in grooming...she said no, she wasn't familiar with it, I thanked her for taking the time to speak with me and left. I start searching for this product and could not locate it...however, as I'm walking towards the door, I happen to look at the product, and decide until I can get my dog to a vet, let me try this out.

I head to the register, across from the register are the assorted cookies. The employee (who was behind the register), immediately exits and walks away...I grab some cookies, I get to register (literally two steps), and the employee (whose name I found out is Sabrina), proceeds to ignore me standing there. I wait about 30 or so seconds and say, can I get some help, she continues to talk to the "manager" and slowly heads over towards me BUT, she goes to the other register, then leans over towards a REPTILE box, scans it, to which I say again, can I please get some help...she says - YOU CAN LEAVE...I am mortified, baffled and REALLY ANNOYED.

I START YELLING, I then ask the manager to please come assist me, I WAS LIVID...now, she's smirking and has the audacity to say to me - the grooming lady told me to take my dog to the vet and not get the product i was buying...well, this upset me even more because WHAT?

WHY are you and the grooming lady talking about a customer and what I should or should not do with and for my dog? How about me wanting to make my dog comfortable until I can get them to a vet, whose to say a vet will be able to see my dog soon? But, clearly, this is why she felt like she needed to be blatantly rude and ignore me...at that point, I LOST IT...I'm out of character. This world is very unusual right now, and as a black woman, dealing with a white woman who chose to treat me like this for no apparent reason, RACISM is the first thing that pops into my mind, and yes, that is unfortunate, but that is my truth...there was NO REASON for her to walk away, tell me to leave, tell me that she and the grooming lady had a conversation about my dog...it was not professional...I asked the manager several times to go and review the footage of watching how she literally ignored waiting on me...and yes, I called her racist and do you know what her reply was - the general manager is puerto rican and he's my son-in-law...I mean, really?

I leave the store...after yelling a little more...I get to my car and decide I need the general manager name and the number for the corporate office...i head back into the store, the man is not around, she is at the register helping another lady and when she was done, I ask her to contact the manager to which she says - leave before i call the cops you are harassing US...this is the most ridiculous encounter I have ever had in my entire life...if she does not have good customer service skills (she doesn't) she has ZERO business working at a register.

When she said she would call the cops, I said, by all means...call them.

In summary, she had a sidebar conversation with the groomer and obviously went out of her way to be rude to me because she saw the product I was buying for my dog - the audacity to tell me, didn't the groomer say to take your dog to the vet and not get that - NO, she actually didn't, the groomer was not even familiar with the product...she did however recommend that I take my dog to the vet.

In closing, THIS LOCATION IS FULL OF RUDE EMPLOYEES.

I HAVE BEEN GOING HERE FOR YEARS. I HAVE BEEN IGNORING THEM BECAUSE I DON'T REALLY CARE, UNTIL THIS EVENT HAPPENED THIS EVENING.

I WILL FOLLOW UP WITH CALLING THE CORPORATE OFFICE.

THANK YOU.

I purchased a bag of cat food on 01 17 24. I am a senior.

The cashier said my card did not process even though it read approved. She insisted I put my bank card in again. Approved 2 times now. The original sale was $52.

Times 2. I went to my car and realized my bank did charge twice.

I went back in the store to speak with a manager he refused to get my second charge back to me he said I needed to contact the bank I paid over $102 for one bag of cat food I came home contacted my bank they said Petco should have not done that and it will take 90 days for them to review and get my money back this was a Petco in Conroe Texas location 336. I spoke with Brad the manager to no avail please be aware of all Petcos double charging you for one single item

Moline IL store. My husband and I were in the store to buy dog food.

We decided on Hills Science Diet bag that normally sells for $88. There was. $15 off coupon mounted on the shelf. When employee Ken, who was void of personality rang us up, I thought our total was more than it should be.

I was speaking to my husband and looking at receipt. Ken immediately said in a rude tone, you used the coupon, and you cant use both. I turned and started back to get another coupon to read the terms. Ken yelled out in a rude tone you cant get both!

I assume he meant sale price of $81 and coupon use. First of all, this is as far as Im concerned, deceptive practices. Put an item on sale, hang a coupon over it that cant be used with sale price. Anyway, I read the back of the coupon and placed it on the edge of the checkout counter as there was already another customer there, and said, its in the fine print on the back of the coupon.

Ken continued to use a loud and rude tone of voice to say he told me that before. By this time I had had enough of his tone and said he was the rudest employee I had ever met. He then said a very exaggerated as in loud and rude tone, as we were leaving the store, Have a nice day, after I said I was going to call the corporate office about him and his treatment of their customers. His whole attitude was as if he didnt want to be there and he was going to punish me for it.

I can hardly believe that Petco is so hard up for staff that they would continue to employ people that treat their customers in such a rude manner.

Especially those spending over a hundred dollars there. I will never buy from Petco again.

Our puppy was taken into the Petco for an appointment to have an identification chip inserted and placed. When our puppy was taken back by the staff for the procedure we could hear him yelping and crying through closed doors.

This went on for several minutes as we frantically waited for the yelping to stop and our puppy returned to us. When our puppy was brought back to the waiting area he was shaking and blood was running down from his nose. The bleeding continued all afternoon and evening. The staff asked that we bring our puppy back for the procedure saying they were unable to place the identification chip and the procedure was unsuccessful.

They then told us to pay $75 of which our credit card was then charged on January 2nd 2024 (Ticket #857701) even though the procedure was not done and our puppy was injured during the staffs unsuccessful attempts to perform the procedure. It is not right that we were charged and we will never return to Petco because of the treatment our puppy received.

Our Border Terrier mix is not a chewer of slippers or anything else, including his own chew toys.

But the moment I set him on the mat he attacked and with a few minutes had the blue stuffing

coming out it. I found the "Every Yay" tag and read that this stuffing could be harmful.

It's doubtful

he is the one dog in the universe who might have an impulse to tear this mat to pieces and be harmed by it. What I cannot imagine is WHY Petco would sell a product like this.

Finally, I can't

believe I'm the first dog owner to experience this reaction from his pet. I would like this complaint

to get to a level of administration that would bring about a change in this dangerous product.

John Miles

805 934 **** jack.margaret@***.net

I received emails from Petco that my two dogs' heartworm prescriptions were being prepared. I only received a shipping notification for one, so the next day when I looked at my account and it looked like only one actually went through, I went and ordered a second prescription.

In a different section under my account, I then saw that both had actually gone through and now I had three orders coming to me.

I immediately called once I realized the error (literally within 2 hours if placing the order) and was told that it was no longer able to be canceled because it was already being processed and I wouldn't be able to return it because it's a prescription (even though it's a sealed box.) The charge hasn't even been posted to my credit card account so I find it ridiculous that I'm unable to cancel, and if the expiration dates are not far out enough I will have to throw one of the orders away. $70 IN THE GARBAGE!!!

On Saturday September 9, 2023 I did not receive part of my order that was to be delivered on September 10, 2023. I chatted with a gentleman by the name of Jordan.

He was able to have my items to be redelivered and I did received them.

The problem that I have is that the delivery person broke my video camera on September 9, 2023. I have added the photos that I was able to retrieve. I tried to contact DoorDash but being that I made the order with Petco Doordash will not fix my camera.

I was told by Jordan that someone will be contacting me with regards to the damage that was done to my Camera and I have not heard from anyone. Can someone please respond to my e-mail.

FYI:

Do not take your dog to Brianna at Petco. She wanted to shave my puppy instead of giving him a puppy cut.

Very, very rude and mean to Ryley, my Cavalier. She had no customer service ethic and had a poor bed side manner. The minute I walked into Petco for my one o clock appointment, Brianna screamed from the hair cutting area "DO YOU HAVE AN APPOINTMENT?" I said yes and she screamed "WHAT?" So, I said it again. There was a worker helping me get Ryley's vaccinations paper work and checking me in for my one o'clock appointment.

Brianna came around and started screaming again about having to shave my Cavalier.

I told her she had a bad attitude, took my paperwork and left. Never will go back.