Petco

To Whom It May Concern,

I am submitting this complaint regarding an unresolved issue with *** that has now

been ongoing for over three months.

When I enrolled in Petcos membership program, I was informed that I would receive a

complimentary grooming service as part of the membership benefits. However, despite

meeting the requirements of the program, I have not received the free grooming that

was promised.

Additionally, *** has misstated my membership start date in their records.

This

incorrect date appears to have affected my eligibility timeline for benefits, including the

complimentary grooming service. I have documentation reflecting when I actually

enrolled, yet the company continues to reference an inaccurate start date.

I have contacted *** multiple times over the past three months in an attempt to

resolve this matter. Despite my repeated efforts, there has been no meaningful

resolution, correction of records, or fulfillment of the promised benefit.

I am requesting the following:

1. Correction of my official membership start date to reflect the accurate enrollment

date of 8/14/2023 as shown on the vital care premier page online.

2.

Immediate honoring of the complimentary grooming service that was earned after seven groomings.

3. Confirmation in writing that my benefits are properly aligned with my actual

enrollment date going forward.

As a paying customer, I expect the benefits advertised at enrollment to be honored and

my account records to be accurate. The lack of resolution after several months is both

frustrating and unacceptable.

This has been going on since 11/18/2025 after my dogs seventh grooming. The first grooming from *** was never credited, but it can be found on page 3 of your online page under old appointments.

I respectfully request that *** address this matter promptly and provide a clear resolution.

Sincerely,

***

My name is ***. I took my dog, ***, a ***. I took him in for an anal gland drain and nail trim. They came back and indicated my bill was $225.22. When I arrived, I restated anal and nail trimming. They never told me; I got sticker shock. They added Veterinary Comprehensive A ($91.00) and other charges I did not request. I talked to the people and they said that is the price and that I should know everything has gone up. I will accept half the bill, not the complete bill. Attached is the receipt. If I do not get a resolution by 6/12, I will call my bank and cancel the payment.

Store # ***

I am requesting that at least the invoice cost be split. If I do not get an answer by tomorrow at 5 PM, I will have my bank cancel the complete transaction.

Please contact me as soon as possible.

***

***

I have spent a week trying to get *** to follow through with my vets several faxes for Revolution 5.1-10 #s, 3 to box, auto ship every 3 months. I am constantly told my vet has cancelled order.

He did not do that. Finally I was told a few days ago to place another order. Then was told my debit card didnt have enough funds (I checked with bank afterwards & it did.) So I used a credit card. I was shocked when the RX came next day.

Now, I am getting email from you that it has just been delivered again today! Do not charge me for your mistake. Please refund the 2nd duplicate charge to my credit card. How difficult you have made a simple request.

And I shop at your store twice a week.

Please let me know you have corrected this. Thank you, ***

Every holiday I have gone to *** to get out little ones their gifts for whatever occasion was. This time was Easter.

I had two disabled shih Tzu with me and two others at home. *** the person at the cash register asked for my phone number for the account. I told him my wife set it up and I had never had any luck guessing the correct number. I told him they always have looked it up by last name.

He said if he did that then everyone with the same name would come up. I told him the name was odd and that there would only be two in the system. Employee was very aggravated he pushed two buttons and looked back and said nothing came up. I know he didn't look.

He just rang everything up as if I didn't have an account. I filed complaint with *** and they never replied. I had been shopping there ever since the store opened guessing well over 20 years.

I will just order everything online from anyplace else. Very disappointed after all the money I have spent there over the years.Prince *** store location

Never, ever, ever again. My 4 Yorkies normally go to a private groomer, but she recently had surgery, so I've been taking them to Petsmart.

They had an appointment today, but they were short a groomer and asked if I could reschedule, so I called to see if *** could fit them in. They said yes, and I took them in at 1:15. When I take them into PetSmart, they typically get all 4 in and out in 2 to 2 and 1/2 hours. I didn't walk out of *** with my Yorkies until 6:22.

Over 5 hours. To make things a million times worse, the manager was rude, and when I finally got them and they handed me my bill, I almost passed out. For 4 full *** at ***, they charge me around $240.00 depending on what package I get, and keep in mind, that's for 4 full ***. Today, only two of my Yorkies needed a full groom.

The other two only needed a bath and nail trim. The total with the same customary 20% tip? $380.00! How on earth can they justify charging that much for two *** and two baths?

I will never set foot in that place again.

Who can afford that? They just lost a customer for life.

I am writing to share a concern regarding a recent puppy training class I attended at one of your locations. I want to note upfront that I do not typically reach out to corporate offices with complaints; however, this experience was concerning enough that I felt it warranted your attention.
On Saturday, March 14, 2026, my husband and I attended a puppy training class with our dog. Unfortunately, the experience was unprofessional and uncomfortable.
During the session, the trainer, ***, made repeated comments saying not to man-bash while looking directly at my husband, who was the only male participant in a group of three other women. These remarks felt inappropriate, unnecessary, and made the environment uncomfortable.
Additionally, the first 15 minutes of the class were spent discussing unrelated and questionable topics, including statements about not being able to train puppies during a full moon. This took away from valuable training time and did not reflect the level of professionalism or expertise we expected when enrolling in a Petco training program.
Overall, the class did not meet expectations in terms of professionalism, inclusivity, or quality of instruction. As paying customers who were looking forward to properly training our puppy, this was disappointing. We politely excused ourselves from the training and have not been back.
I am bringing this to your attention in hopes that it can be addressed appropriately. I would appreciate any follow-up regarding how this matter will be handled, and whether any corrective actions will be taken.

I'm super frustrated. I just went to your website to get crystal litter.

I added it to repeat delivery and somehow (not by me) it included another order of the super expensive meloxydil prescription medication that we just got from you. Your website gives me no option to cancel or modify the order that I just placed. Don't you dare send me another bottle of the prescription medicine. I only want the litter.

It's really terrible that your website makes cancelling a just-placed order impossible and that it's practically impossible to find a phone number to talk to a human.

I'm considering totally cancelling all my repeat deliveries with you over this. I don't need this crap.