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Went to Petco today for Sentry flea treatments for my cats and dog after reading reviews about the product and the fact that it's so much cheaper than Frontline. Bought one each of the 3 pack for cats and dogs and it was almost $80.00. Checked online and even with...
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Petco
Petco

Hi there. We try to keep our pricing as reasonable and competitive as we can for our customers in today's market. We appreciate and value your feedback. If you need any assist...

2.4
#1261861
Reply to reviews
I have been taking my golden doodle to get groomed at petco for a little over 2 years. I have been paying around 60 dollars for a full groom... which I thought was a fair price. I would have a 20 percent off coupon once in awhile given to me by email from petco. Today...
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Petco
Petco

Hi there. Thank you for sharing your experience and we appreciate the feedback. Please contact our Customer Support at 1 888 824 7257 so that we can look into your concern and...

#1259771
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for 3 days I have wanted to but 2 bundles of live aquarium plants. the first time was at 8:15pm I wait for 25 minutes. after talking to the associate and being told I would have to wait even longer before they would wait I told them I would be back the next day....
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Petco
Petco

Hi there. We appreciate your feedback and apologize for the poor customer service. We will look into this and address accordingly. If you'd like to receive a follow up, please...

Dubois, Pennsylvania
#1254211
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My Yorkie was shaved. It was only supposed to be a trim. Called manager and was told that she wasn’t welcome anymore and that my older dog wasn’t either. They won’t take responsibility. Obviously they screwed up my Yorkies hair, so they shaved her. My older dog still...
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Petco
Petco

Hi there. We appreciate you for bringing this to our attention. Please call us at 1 888 824 7257 or email us at customerrelations@petco.com with the details of your concern so...

1.0
#1251989
Reply to reviews
According to my receipt, miss heather t., was apparently my cashier today, cinco de mayo, at 6:25pm and, i could tell, she'd rather be anywhere but there, ringing me up. She was abrupt, terse, and just seemed generally put-upon, that i was forcing her to do something,...
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Petco
Petco

Hi there. We're sorry to hear about the service your received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to...

2.7
#1249000
Reply to reviews
I have found that Petco is famous for increasing prices unreasonably. Within less than a month a product being SoPhresh Potty Pads was listed for $19.99 on their website, and when I went back to the website in less than a month, they had increased the price to $29.99....
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Petco
Petco

Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing fr...

Anonymous
Del

Has it occurred to you that manufacturers often raise prices to their distributors ? Regarding this possibility, retail establishment normal double to treble the selling price...

1.0
I didn't like
  • Outrageous pricing increases
#1248576
Reply to reviews
Brought my dog to be groomed at petco. Told them she has dry skin so paid for the more expensive oatmeal treatment. All seemed to go well until she broke out was itching like crazy.. went to the vet had to get antibiotics and special shampoo. Petco offered me to use...
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Petco
Petco

Hi there. Would you please email us at ReviewSupport@petco.com with your contact information and store location (including city and state) so we can have our team look into th...

Anonymous
Anonymous

Why do you think there is a problem with something Petco did when the shampoo the vet gave you had the same results?

2.1
#1244433
Reply to reviews
Drove all the way to Petco in Colonie, (Albany) NY. Was ignored for 30 minutes finally someone comes up to me. I ask for a fish, the girl tells me "she can't get fish", she asks a co worker and he says he can't get fish either. I ask so you can't sell fish on days this...
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Petco
Petco

Hi there. Thank you for sharing your experience with us. Please contact our Customer Support at 1 888 824 7257 for further assistance.

#1243911
Reply to reviews
We brought our Shitzu in for grooming and left with a poorly groomed pet that was Stabbed in the Eye and Blinded. My wife walked in when she heard our little boy screaming in pain and when the groomers noticed her they attempted to block her view, and claim that he...
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Anonymous
marc r

Emailed to petco got canned response .... then nothing ..... wow......

Petco
Petco

Hi there. Thank you for bringing this to our attention, can you please send your phone number, the store location and these details to PTPSupport@petco.com so we can look into...

1.0
I didn't like
  • Groomers
  • I do not like petco
#1238862
Reply to reviews
I just had the most unprofessional and worst experience ever at Petco. I went to the store to purchase a Royal Canin food for my dog. I told the cashier to price match with Petco.com. When I got home I looked at the receipt and saw that she didn't do it. I called...
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Petco
Petco

Hi there. Thank you for bringing this to our attention, can you please send your phone number, the store location and these details to PTPSupport@petco.com so we can look into...

2.7
#1236947
Reply to reviews