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Bad groom and no response from petco

1.0
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Bad groom and no response from petco
Bad groom and no response from petco
First groom for my pomeranian by Angelica at 860 Broadway in NY. Worst cut ever. Uneven, boxy and excessive in areas. Sprayed so much fragrance on her it was stiffling. Was quoted $85, but was charged $117 when I got there. Groomer seemed unsure and rushed. Have been...
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#2277771

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at ( 877-738-6742) so that we can look into this further.

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Featured
ID
#4148646 Review #4148646 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Bad customer service
Loss
$30
Preferred solution
Full refund
Most helpful review

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Verified Reviewer New Reviewer

Manufacture malfunction on puppy safety harness belt clip

Petco - Manufacture malfunction on puppy safety harness belt clip
Petco - Manufacture malfunction on puppy safety harness belt clip
Petco - Manufacture malfunction on puppy safety harness belt clip
Petco - Manufacture malfunction on puppy safety harness belt clip
Petco - Manufacture malfunction on puppy safety harness belt clip
Petco - Manufacture malfunction on puppy safety harness belt clip
My dog was almost ran over by a car due to a faulty harness clip Kong brand red I was turned away for an exchange and treated very disrespectfully

User's recommendation: Go to PetSmart.

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#4413486 Review #4413486 is a subjective opinion of poster.
Pros
  • Very close to home
Cons
  • Faulty merchandise
Loss
$50
Preferred solution
The manager replaced with the caring manager and the product I paid for functional

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Verified Reviewer New Reviewer

Bag charge!

Petco - Bag charge!
You know, its sad that not only has everyone raised their prices on products everywhere. But to have shopped you for years as a dedicated customer to Petco, I recently go in to buy more products from your store, only to find a 10 cent bag fee added to my receipt!! How...
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#2319274

As a health and wellness company, we’re acutely aware of our collective impact on our planet’s natural resources. Committed to driving positive change through accelerated sustainability efforts, we’re helping Petco pet care center customers reduce single-use-plastic consumption through bagless purchases or the use of reusable bags, when possible. If needed, pet parents in locations not impacted by related local ordinances may buy shopping bags and feel good knowing a portion of their purchase will help support future sustainability initiatives at Petco.

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#4450810 Review #4450810 is a subjective opinion of poster.
Location
Clermont, Florida
Preferred solution
To get rid of this no sense charge for customers!

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Verified Reviewer New Reviewer

Just bad customer service

Granted I apologize that I showed up 10 minutes before they closed all I was trying to get was one blue glow fish I came in there with my 4-year-old granddaughter because one of her fish had passed away all I wanted was one blue glow fish there were three people...
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#2315040

We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at ( 877-738-****) so that we can look into this further.

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ID
#4422654 Review #4422654 is a subjective opinion of poster.
Location
Speedway, Indiana

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Verified Reviewer New Reviewer

Upset

I ordered from petco to be delivered by 6pm. At 7 pm I called petco and was told the order was received and ready for delivery and now is out of their hands. Thanks grub hub for your service ha! Not impressed at all.

User's recommendation: Zero.

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#2314384

Hi there. Thank you for bringing this to our attention.

Please call our customer support at ( 877-738-****) so that we can look into this further. We look forward to hearing from you.

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0 0
ID
#4417026 Review #4417026 is a subjective opinion of poster.
Location
Bismarck, North Dakota

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Kisiera saver si tengo promocion en mi trgeta de credito de petco

La targeta de credito de petco no tengo interes en 6meses o en 1año y cuanto es el interes Es no mire bien grasias
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#4390336 Review #4390336 is a subjective opinion of poster.
Pros
  • El interes de las targetas de credito
Cons
  • Interes y porcentage d ela targetas de credito
Preferred solution
Leria saver si no tengo 1año sin interes o 6meses

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Verified Reviewer New Reviewer

Improper credit applied @ purchase

4.5
I ordered $290 of dog food. Vital Care Credit shouldve been 10%, instead I was credited $9. I contacted customer service & the issue was resolved.

User's recommendation: Review your checkout summary for accuracy.

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#4389267 Review #4389267 is a subjective opinion of poster.
Location
Jacksonville, Florida

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Verified Reviewer New Reviewer

Received box of kitty litter, box was open litter everywhere, quite the mess order #Y11468****

Received kitty litter from cheweys in a cheweys box with a petco packing slip delivered by ups order # is Y11468**** ?? Box was opened, litter was everywhere, please send another box or just refund my $$
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#2310612

Hi. At your earliest convenience, please call our customer support at ( 1877- 738-* ***) so that we can look into this further. Thank you!

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ID
#4384733 Review #4384733 is a subjective opinion of poster.
Location
Dover, New Hampshire

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Petco fraudulently charged my credit card

1.0
I havent ordered from Petco in a year. Then today I see I was charged $50 for dog food my dog no longer eats. I didnt authorize this and when I tried to get into the account I was unable to. Please do not keep your cc info with Petco as they will use it at will without your consent.

User's recommendation: Dont keep any payment sources on your account.

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2 comments
#2309368

Hi. At your earliest convenience, please call our customer support at (877-738-****) so that we can look into this further. Thank you!

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0 0
#2308451

Thank you for bringing this to our attention. Please call our customer support at ( 877-738-6742) so that we can look into this further. We look forward to hearing from you.

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ID
#4368165 Review #4368165 is a subjective opinion of poster.
Pros
  • Have things
Cons
  • Customer service
  • Difficulty in account retrieval
  • Fraudulent use of my credit card
Loss
$50
Preferred solution
Full refund
New Reviewer

Billing error

A bill put on my credit report it wasn't paid or something and you don't give credit someone needs to take it off my credit report
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#2307034

Hi. At your earliest convenience, please call our customer support at ( 877-738-6742) so that we can look into this further. Thank you!

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ID
#4357568 Review #4357568 is a subjective opinion of poster.

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Complaint

2.0
Nail trim as a walk-in service they had already canceled on me once since someone laid out of work and I went in early in the morning there were no dogs and I had to wait 10 minutes for groomer to come to the front desk and then she told me that they were understaffed and there wasnt a single dog there. I told her It would take her two minutes to trim his nails and she said she could take me the next day.

User's recommendation: Don’t let these people advertise walk in.

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#2305469

We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at ( 877-738-6742) so that we can look into this further.

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0 0
ID
#4342377 Review #4342377 is a subjective opinion of poster.
Location
Easley, South Carolina

Sent me a repeat order/duplex cookies 16 packs 1 month after my order