filters
State:
Show
City:
Show
Product:
Show
I am a former Petco manager, and I've witnessed enough atrocities against animals there to last a lifetime. This company has really gone downhill- in the past few years they went from a company that actually cared somewhat about the animals to only caring about the...
Read more
Company wrote 0 private or public responses to the review from Aug 31, 2011.
Anonymous
Anonymous

This makes me sad!!!

Anonymous
Anonymous

Thank you for standing up and giving PETCO. notice that a decent caring employee is not even regarded as the most important and a valuable part of any business model. Seems li...

#259047
Reply to reviews
Featured
Petco's Negligence and the Abuse by the Grooming Department
To summarize the past few months please see the email below that I wrote to Petco in March. I have yet to receive a response from them. My mom has been writing back and forth to the insurance agent that Petco assigned and I feel that I’m just getting the run around....
Read more
Company wrote 0 public responses to the review from Apr 09, 2014.
Anonymous
Teresa karotko

I take my 11yr+ rescue pitt mix to Petco in Lebanon TN once a month to get bathed, teeth clean and nails done, usually painted pink. They are excellent and since moving to Nas...

Anonymous
Anonymous

I am heartbroken yo hear what joey had and still has to endure. I am disgusted with petco and petsmart i have a rule of thumb that i now follow. If my dov is going to get groo...

#482232
Reply to reviews
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My dog Tom needed grooming and we took him to Petco Ballard Seattl. Tom is shitzu and long hair and had some hair got matted. We wanted top hair keep it long and bottom cut and matted hair cut. After 4 hours we went to pick Tom up we were in total shock. His hair was...
Read more
Company wrote 0 private or public responses to the review from May 24.
Anonymous
Mell

I am a groomer, it takes someone with a true love of animals to make a great groomer. Some dont have the patience that is required. Sounds like Toms groomer didnt. Poor baby. ...

Petco
Petco

Hi there. Thank you for bringing this to our attention. If there's anything else we can do to help please call our customer support at (888-824-7257) so that we can look into ...

1.0
#1263460
Reply to reviews
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Brought my chihuahua in for bath, nails, teeth, ears to be done. Hes short haired, needs no brushing, or grooming besides a bath. He came home with a razor mark on the right side of his head, between his eyebrow and ear...it was rough and area about size of half...
Read more
Company wrote 0 private or public responses to the review from Jun 21.
Petco
Petco

Hi. Thank you for bringing this to our attention. Please contact our Customer Support at 1 888 824 7257 so that we can have our team investigate this. Thank you.

1.5
#1285734
Reply to reviews
Petco - Do not care about animals or customers
0 Stars if I could! I brought some items back for a return at the highland village Texas location with my receipt from a fee days ago and was refused cash back when asked even though it was a debit purchase. I have been shopping here for years and have always been...
Read more
Company wrote 0 private or public responses to the review from Nov 27.
Petco
Petco

Hi there. We appreciate you for bringing this to our attention. Please contact our Customer Support at 1 888 824 7257 so that we can have our team look into this.

1.8
#1409406
Reply to reviews
Petco - Paying for incompetence
I purchased a coat for my dog and returned it because it was too big. I gave the incompetent clerk my receipt and the item. He couldn't figure out how to refund my card, so he refunded me in cash, great, until I get my bank statement and see that he actually recharged...
Read more
Company wrote 0 private or public responses to the review from 1 day ago.
Petco
Petco

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to ...

#1423717
Reply to reviews
I tried to make an appointment for grooming, had to call an unreal number of times because they were "too busy" and not answering the phone. When able to talk I had to talk to the supervisor who was not available several times, several days. My 1 year old dog takes...
Read more
Company wrote 0 private or public responses to the review from Dec 06.
Petco
Petco

Hi. Thank you for sharing your concern. We follow very clear policies and procedures in our grooming salons to ensure safety for pets, accountability for our grooming teams, a...

Petco
Petco

Hi. Thank you for sharing your concern. We follow very clear policies and procedures in our grooming salons to ensure safety for pets, accountability for our grooming teams, a...

1.5
I didn't like
  • Grooming department
#1417057
Reply to reviews
Petco - Terrible Grooming
Petco - Terrible Grooming
Petco - Terrible Grooming
I brought my Maltese, Toby into petco for grooming. I had asked for a puppy cut, and asked the groomer what the length would look like. And I chose a lenth, that was not too short. I had told her his hair was a little matted. She said it was okay. Later I received a...
Read more
Company wrote 0 private or public responses to the review from Aug 18.
Anonymous
Anonymous

You are seriously complaining over a $3 difference? Your dog was disgustingly matted due to your negligence as an owner, and the groomer did a great job. What is your problem?...

Petco
Petco

Hi there. Thank you for bringing this to our attention. Please contact our Customer Support at 1 888 824-7257 so that we can have our team look into this.

1.0
#1332957
Reply to reviews
My first month working at Petco (I was hired on as the aquatics specialist) I ended up falling off a stool and spraining my ankle extremely badly. Workers comp, right? Nope. I brought a doctors note to my manager who laughed at me and threw the paper back at me and...
Read more
Company wrote 0 private or public responses to the review from Dec 12.
Petco
Petco

We appreciate your feedback, OmniscientWhippet, and have shared this with our team. We recommend reaching out to our http://petcohotline.com/ regarding your specific experienc...

1.8
I liked
  • Other employees that i worked with
I didn't like
  • All of management
#1421550
Reply to reviews

Contact Petco

Mailing Address:
Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, California 92127
United States
Phone:
(858) 453-7845
More
Petco, Parkside Town Commons, 7121 O'Kelly Chapel Rd, Cary, NC 27519 I have repeatedly tried to give this store a chance, but time and time again they disappoint me. The disturbing lack of knowledge of most of the employees who take care of them at Petco is ludicrous....
Read more
Company wrote 0 private or public responses to the review from Nov 13.
Petco
Petco

Hi there. We never want our customers to be stuck with a bad experience. We've shared your review with our team in Cary, and recommend reaching out to our customer service at ...

2.5
I liked
  • Dog trainer
I didn't like
  • Manager
#1399865
Reply to reviews