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I am a former Petco manager, and I've witnessed enough atrocities against animals there to last a lifetime. This company has really gone downhill- in the past few years they went from a company that actually cared somewhat about the animals to only caring about the...
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Anonymous
Anonymous

This makes me sad!!!

Anonymous
Anonymous

Thank you for standing up and giving PETCO. notice that a decent caring employee is not even regarded as the most important and a valuable part of any business model. Seems li...

#259047
Reply to reviews
Petco's Negligence and the Abuse by the Grooming Department
To summarize the past few months please see the email below that I wrote to Petco in March. I have yet to receive a response from them. My mom has been writing back and forth to the insurance agent that Petco assigned and I feel that I’m just getting the run around....
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Anonymous
Teresa karotko

I take my 11yr+ rescue pitt mix to Petco in Lebanon TN once a month to get bathed, teeth clean and nails done, usually painted pink. They are excellent and since moving to Nas...

Anonymous
Anonymous

I am heartbroken yo hear what joey had and still has to endure. I am disgusted with petco and petsmart i have a rule of thumb that i now follow. If my dov is going to get groo...

#482232
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My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My dog Tom needed grooming and we took him to Petco Ballard Seattl. Tom is shitzu and long hair and had some hair got matted. We wanted top hair keep it long and bottom cut and matted hair cut. After 4 hours we went to pick Tom up we were in total shock. His hair was...
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Anonymous
Mell

I am a groomer, it takes someone with a true love of animals to make a great groomer. Some dont have the patience that is required. Sounds like Toms groomer didnt. Poor baby. ...

Petco
Petco

Hi there. Thank you for bringing this to our attention. If there's anything else we can do to help please call our customer support at (888-824-7257) so that we can look into ...

1.0
#1263460
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Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Brought my chihuahua in for bath, nails, teeth, ears to be done. Hes short haired, needs no brushing, or grooming besides a bath. He came home with a razor mark on the right side of his head, between his eyebrow and ear...it was rough and area about size of half...
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Petco
Petco

Hi. Thank you for bringing this to our attention. Please contact our Customer Support at 1 888 824 7257 so that we can have our team investigate this. Thank you.

1.5
#1285734
Reply to reviews
Petco - Terrible Grooming
Petco - Terrible Grooming
Petco - Terrible Grooming
I brought my Maltese, Toby into petco for grooming. I had asked for a puppy cut, and asked the groomer what the length would look like. And I chose a lenth, that was not too short. I had told her his hair was a little matted. She said it was okay. Later I received a...
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Anonymous
Anonymous

You are seriously complaining over a $3 difference? Your dog was disgustingly matted due to your negligence as an owner, and the groomer did a great job. What is your problem?...

Petco
Petco

Hi there. Thank you for bringing this to our attention. Please contact our Customer Support at 1 888 824-7257 so that we can have our team look into this.

1.0
#1332957
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This is how a Petco store manager and dog trainer could have ruined a young dog’s socialization and possibly his life. We have a 16-week-old puppy we had been taking to the Bremerton, Washington Petco for about four weeks for their free puppy play sessions on the...
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Petco
Petco

Hi there. We appreciate sharing your concern and feedback. We were able to pull up your previous contact with our Support team. We will make sure to add this to the case notes...

1.0
#1359352
Reply to reviews
I hate to leave 1 star. I guess the 1 is for the girl who cut my dogs toenails. The worst grooming manager in this dept. I had issue with him last time when I made an appt with him for grooming. I brought my dog at the correct time when this grooming manager said he...
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Petco
Petco

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to ...

1.2
I didn't like
  • Failure to honor a scheduled appointment
  • Promises not kept
  • Rude employee and the disrespect given
#1379395
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Took my dog in 12 days ago for her usual grooming and wash. About 5 days we started to notice that she was cough weird, sneezing constantly, and coughing like she was throwing up but nothing was coming out. I did research and she was showing signs of Kennel Cough. My...
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Petco
Petco

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to ...

1.1
I liked
  • Variety of goods for sale
I didn't like
  • Management
  • No customer service skills
  • Cleanliness
#1380361
Reply to reviews
Just to provide background: I am a regular Petco customer. I purchased two guinea pigs from Petco back in February and have planned to buy more. My boyfriend and I spend hundreds of dollars buying all of our pet products from Petco. Yesterday, my boyfriend bought...
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Anonymous
Shamus

Gaslighting to get someone in trouble. Nioce. Feel better after that good cry?

Petco
Petco

Thank you for your message, Tatianna, we've sent this to our team as soon as you brought it to our attention on Twitter. Our escalations team is looking into this. They'll rea...

1.0
#1333443
Reply to reviews

Contact Petco

Mailing Address:
Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, California 92127
United States
Phone:
(858) 453-7845
More
I placed an order online for a case of 13oz cans of prescription dog food. I paid $15.99 for 2 day shipping. 7 days later i received a case of 3oz cans of regular cat food. I called and a woman told me she would reorder it. 11 days after ordering i called again and was...
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Anonymous
Merissa

Same thing happened to me. I ordered cat food and my vet approved it the same day. 5 days later i still recieved nothing. Its my first time using petco so im never using it ag...

Petco
Petco

We're sorry to hear there was so much trouble with your order and would like the opportunity to make things right. Please email us at socialsupport@petco.com with your order n...

1.0
#1346637
Reply to reviews