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I am a former Petco manager, and I've witnessed enough atrocities against animals there to last a lifetime. This company has really gone downhill- in the past few years they went from a company that actually cared somewhat about the animals to only caring about the...
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54 comments
Anonymous
#1751198

Agreed

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Review
#259047 Review #259047 is a subjective opinion of poster.
Featured
Petco's Negligence and the Abuse by the Grooming Department
To summarize the past few months please see the email below that I wrote to Petco in March. I have yet to receive a response from them. My mom has been writing back and forth to the insurance agent that Petco assigned and I feel that I’m just getting the run around....
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34 comments
Anonymous
#1504989

I take my 11yr+ rescue pitt mix to Petco in Lebanon TN once a month to get bathed, teeth clean and nails done, usually painted pink. They are excellent and since moving to Nasville I still take her back to Danielle in Lebanon. Sorry for others that had bad experiences for their babies

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Review
#482232 Review #482232 is a subjective opinion of poster.
Loss
$7000
1.0
Details
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My shitzu got Injured at Petco groomming
My dog Tom needed grooming and we took him to Petco Ballard Seattl. Tom is shitzu and long hair and had some hair got matted. We wanted top hair keep it long and bottom cut and matted hair cut. After 4 hours we went to pick Tom up we were in total shock. His hair was...
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2 comments
Anonymous
#1527806

I am a groomer, it takes someone with a true love of animals to make a great groomer. Some dont have the patience that is required.

Sounds like Toms groomer didnt.

Poor baby. I hope he is better now

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Review
#1263460 Review #1263460 is a subjective opinion of poster.
Reason of review
Bad quality
Petco - Groomer injured my dog
Petco - Groomer injured my dog
Petco - Groomer injured my dog
Petco - Groomer injured my dog
Petco - Groomer injured my dog
Petco - Groomer injured my dog
Petco - Groomer injured my dog
Took my toy Maltese to be groomed and I picked her up paid the bill . When I got home she was acting out by growling when I tried to play w her . I went ahead and picked her up and she had small lacerations to her chest cuts to her shoulder. I will never take her to...
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1 comment
Petco
#1710162

Hi there. Thank you for reaching out to us to share your experience with us, animal care is our top priority and we take all concerns very seriously. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.

Review
#1573277 Review #1573277 is a subjective opinion of poster.
Reason of review
Maltese injuries after grooming
Preferred solution
Full refund

Petco in Smithtown, New York - Maggots in dog food

2.0
Details
Petco - Maggots in dog food
Shopped Commack store on 9/16/2019 used rest room which was Disgustingly Dirty and sewer flys all over , got to bottom of dog food bag and there where maggots still waiting tomhere back from Petco
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2 comments
Petco
#1754634

Hi there. We never want our customers to be stuck with a bad experience and we apologize about this. Please contact our Customer Support at 1 (877) 738-6742 so we may look further into this.

Anonymous
#1756926
@Petco

Open a complaint when I call still waiting to hear from you

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Review
#1666641 Review #1666641 is a subjective opinion of poster.
Cons
  • Dirty store
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Maggots In Food
1.5
Details
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy
Petco - Unhappy

Update by user Jun 21, 2018

Petco Grooming 1415 E. Warner Rd Gilbert, AZ 85296 Store#1104

Original review posted by user Jun 21, 2018

Brought my chihuahua in for bath, nails, teeth, ears to be done. Hes short haired, needs no brushing, or grooming besides a bath. He came home with a razor mark on the right side of his head, between his...
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6 comments
Anonymous
#1715116

My Bichon/Maltese needs grooming, and thought about Petco (close to home). After reading these reviews, I’ve changed my mind.

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Review
#1285734 Review #1285734 is a subjective opinion of poster.
Reason of review
Bad quality

My dog had a bad experience at Petco he had razor burn on his stomach plus she shave all the hair off his ears

1.0
Details
My dog had a bad experience at Petco he had razor burn on his stomach plus she shave all the hair off his ears
My dog had a bad experience at Petco he had razor burn on his stomach plus she shave all the hair off his ears
My dog had a bad experience at Petco he had razor burn on his stomach plus she shave all the hair off his ears
My dog had a bad experience at Petco he had razor burn on his stomach plus she shave all the hair off his ears
I did talk to them all they said was nothing I called corporate waiting on their answer
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Review
#1495956 Review #1495956 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved
2.5
Details

Update by user Sep 23

Yes, I refused to pay for the $23 spa treatment. But guess what? I had to pay for the detangle.

Original review posted by user Sep 23

Just picked up my dog and was charged extra $23 for spa package. I didn’t ask for it, refused to pay for it. I was told that they asked me if I wanted the same procedure that...
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Review
#1662104 Review #1662104 is a subjective opinion of poster.
Pros
  • Good haircut
Cons
  • Extra charges
Reason of review
Problems with payment
Tags
  • I Would Ve Given Her A Tip
Resolved
1.0
Details
Petco - Terrible Grooming
Petco - Terrible Grooming
Petco - Terrible Grooming

Update by user Feb 17

Petco refunded me after I brought him back and complained about my dissatisfaction as well as the red marks on his body. It turns out although nail clippings were part of the package, they did not do that either.

Original review posted by user Aug 18, 2018

I brought my Maltese, Toby into petco for grooming. I had...
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3 comments
Anonymous
#1553922

You are seriously complaining over a $3 difference? Your dog was disgustingly matted due to your negligence as an owner, and the groomer did a great job. What is your problem???

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Review
#1332957 Review #1332957 is a subjective opinion of poster.

Contact Petco Customer Service

Mailing Address:
Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, California 92127
United States
Phone:
(858) 453-7845
All Petco Contacts
1.3
Details
Petco - They screwed customers
I booked service ( full bath and groom), according my dog weight the fee was $49. I took picture of the booking with fee amount. When I drop the dog they ask me to sign and initial one side of the paper. And that part is very important as later they show me opposite...
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3 comments
WonderfulFennecFox
#1736184

I received email from petco with confirmed appointment and fee $49, has no star you mentioned in previous comment. Can forward you that email if you wish.The problem who really pissed me, that groomer ask me to sign paper with lines about additional service ( I didn’t mark any) and emergency hiding opposite side with price $70 and $10 and later try to say it was at the computer when I booked appointment.

That is why I feel you just screwed me.

You send me later survey about service I received, I did answer and provided my phone as you ask when you can contact me. So far no one is bothered to contact me.

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Review
#1627180 Review #1627180 is a subjective opinion of poster.
Pros
  • Only one pros close to home location
Cons
  • Charge much more than promised
  • Bad service
  • No dog style
Reason of review
Not as described/ advertised
Loss
$63
Preferred solution
Full refund
Tags
  • Petco Grooming Screwed Customer