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I took my Yorkshire Terrier for grooming today. 9:30AM appointment. While I signed the disclaimer the groomer asked me for the right phone number. The one they had on file was my husband's and she had me writting next to his, mine ( the one I wanted to be used this...
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Petco
Petco

This isn't the type of experience we want our customers to have. We'd like to look into this. Please contact our Customer Support at 1 888 824 7257 so that we can look into th...

1.0
#1216256
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Myself and my significant other had been discussing getting a bearded dragon for some time, and we finally decided to get everything we needed to welcome a new little beardie into our lives. A woman named "Mel" helped us get all of our lights, food, furnishings, etc...
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Anonymous
Leah

Just found out that she passed away. We had to call them to find out.Didn't take her to the vet when they knew she was sick.Never. Ever. Buy animals from Petco.

Petco
Petco

Hi there. Thank you for sharing your concern with us and we appreciate the feedback. Please contact our Customer Support at 1 888 824 7257 to further look into this.

3.7
I liked
  • Majority of the staff
  • Product variety
I didn't like
  • Being sold a sick animal twice
  • Staff member mel
#1169604
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I ordered glass bowl inserts for my dogs on 7/7/2017 from Petco online. They were delivered - shattered into tiny pieces. I was directed to the store to repurchase them. I needed 6 bowls in total. The bowls are inserts for Bowl Mates that are Petcos brand so where else...
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Petco
Petco

Our apologies for the inconvenience! This is definitely not the kind of service we like to make. Please contact our Customer Support at 888 824-PALS (7257) for further assist...

2.5
I liked
  • Petco perks
  • Food selection for dogs
  • Ease of ordering on line
I didn't like
  • Customer service
  • Lack of follow up by store staff
#1099952
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Petco - Received a reptile screened cage with several holes.....probably due to shipping!!
Petco - Received a reptile screened cage with several holes.....probably due to shipping!!
I went to my local Petco to purchase their "XL Reptibreeze Chameleon Cage" for my new chameleon since she came with a very small cage AND Petco's website showed that it was in stock there!! Besides, I didnt feel like ordering it online and waiting a week to receive...
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Anonymous
Anonymous

"think twice about using Petco.com again"even after cust service took your word on dmg product & sent you new free replacement!!!you should have only ++ thing to say..."probab...

3.6
#1065529
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Petco - Paid 2-day shipping and haven't received order 4 days later
I ordered canned cat food and paid for 2-day shipping. I received an email it shipped on 4/24/2017. I called on 4/28 because I had not received it. I told them the tracking said it was delivered on 4/24, but I had not received it so if it was delivered, it was...
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Petco
Petco

Hi, there. We are terribly sorry to hear about the trouble you have had with your recent order. We hope you'll give us another chance to make things right. Please email us at ...

1.2
I didn't like
  • Dealing w non-us customer service who did understand my issue
  • Customer treatment
  • Being lied to about resolution when i had a problem
#1040529
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Resolved

Been trying to log into my pals rewards account for a few months now with no sucess. The 1st problem was getting the msg that my email isn't recognized. However, I was trying to log in from a direct email I'd received with my account info I had and been using from the...
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Anonymous
Anonymous

Petco, I have been through all this men times with you before. I am tired of wasting my time with you.

Petco
Petco

Hi there. We're sorry to hear about all of the trouble you've had. Please send us an email at PTPsupport@petco.com with your contact info and a brief description of your post ...

2.2
#854211
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My husband is an employee and volunteered to stay in a hotel NEAR the store to make sure the animals were taken care of. Corp said they would put him in a hotel close to the store. He was 3 blocks from a main road that was impassable in the snow. Not to mention to...
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Petco
Petco

We're sorry to hear about your husband's experience. Please have him reach out to the Human Resources Department for further assistance.

5.0
I liked
  • There product and store employ
  • Clean
I didn't like
  • Rude treatment of employ
#776685
Reply to reviews
Petco is selling house plants, Dracaena, Spathiphyllum (aka Peace Lily), Ophiopogon, Trichomanes and Syngonium as aquatic plants. I had purchased a pot with 2 Dracaena and2 Spathiphyllum. I was curious as to what they were and googled them, all of them were house...
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#586498
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I took my little 3 year old Shih Tzu named Nina for a haircut, trim, and ear cutting. This was only the second time I have ever used PetCo for my little dog's treatment. However, upon picking her up, the staff was rude and unprofessional. I saw that my pet, Nina,...
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Anonymous
Anonymous

*** all!!! PetCo sucks and I tell that to everyone! They never did pay for our dogs visit! I still have the vet contacting me for payment even after one year!

Anonymous
Anonymous

Then don't pay and demand to talk to the manager. Grow a pair.

#549478
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