I've been a petco customer since I adopted my cat. today was i purchased food for him and was told that my sale came to $18.00 and change.
I gave the clerk my 'pal' card and he said to me "It's still $18.xx, this card only records your sale, it doesn't save you any money." I supidly paid the money and left the store. I will not be back.
I've checked with PetSmart and, even though they do not carry "Natural Balance" which I prefer, I will switch my brand of cat food rather than return to a store with the attitude displayed by your sales clerk. I've only had my cat for about three months now, but have purchased over over $200.00 in your store and would have continued to do so had I been treated with respect, and had received the discount that previous clerks had cheerfully given me.
Another pissed customer.