3.3
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I have been a customer at the santa rosa (CA) petco for several years and have also been using the grooming service as well ..

. this week I made an appointment -- or thought I had -- for my dog to have a bath and a trim . . i was given an appointment card for Wednesday, 4:30 p.m.

. . . but when i arrived i was told my appointment was not on the books even though i had a card that said it was indeed for Wednesday, 4:30 p.m.

i had re-arranged my day to make it by 4:30 . . . on top of that, it was a very rainy day and traffic was bad, but i didn't mind in order to get my flatcoated retriever, tag, looking good .

. . the girl in the grooming salon said they had no appointment on their books, that maybe i was mistaken . .

. i was not . . .

she said her shift was up soon and that left only one groomer to handle remaining appointments . . . i have been pleased with grooming results, but am no considering taking take elsewhere .

. . all in all, very disappointing . .

.bruce meadows santa rosa, CA.

Review about: Petco Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Failure to honor a scheduled appointment, To be turned away because of the groomers mistake.

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Petco
#1273309

Hi, there.We appreciate you taking the time to share your feedback with us.

Would you please send us an email at ptpsupport@petco.com, please include a link to your review and your phone number. We would like the opportunity to make things right.

Thank you.

-Petco Social Support

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