I have been a customer at the santa rosa (CA) petco for several years and have also been using the grooming service as well . .
. this week I made an appointment -- or thought I had -- for my dog to have a bath and a trim . . i was given an appointment card for Wednesday, 4:30 p.m.
. . . but when i arrived i was told my appointment was not on the books even though i had a card that said it was indeed for Wednesday, 4:30 p.m.
i had re-arranged my day to make it by 4:30 . . . on top of that, it was a very rainy day and traffic was bad, but i didn't mind in order to get my flatcoated retriever, tag, looking good .
. . the girl in the grooming salon said they had no appointment on their books, that maybe i was mistaken . .
. i was not . . .
she said her shift was up soon and that left only one groomer to handle remaining appointments . . . i have been pleased with grooming results, but am no considering taking take elsewhere .
. . all in all, very disappointing . .
. bruce meadows santa rosa, CA.
Product or Service Mentioned: Petco Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Failure to honor a scheduled appointment, To be turned away because of the groomers mistake.