Petco - Selling Deficient Product and Poor Customer Service
Purchased a Brooklyn Tank Stand (Imaginarium 55 gallon metal stand) on March 20, 2018 at the Palos Verdes store.
Tried assembling stand as soon as I got home - after getting halfway, noticed that one of the legs had 2 screw holes that were not there.This is basically a manufacturing oversight and poor quality control on Petco's side.
The missing 2 holes makes it impossible for me to complete the assmebly. I called the manager right away - only to find out that they do not have anymore in stock and that this product will be discontinued.
I asked if he could call another Petco so I can have this problem resolved - the answer is Do It Yourself.As soon as I asked him if there is another manager - he hanged up on me.
Reason of review: Bad quality.
Monetary Loss: $40.
Preferred solution: Full refund.
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