Frequent trips to Petco in Baileys Crossroads, VA have been extremely frustrating. They entered my customer information incorrectly and seemed completely unable to recognize it was a problem. Never even offered to heop. They have just a few things to do in their jobs: order products, help customers find products, check out customers, and enter and review database information. As an add-on, maybe they'll help you to your car with very heavy stuff. The store manager was rude, unimaginative, and lazy about resolving the problem HE and HIS STAFF had caused. Yeesh! How hard is it to figure out there's a Petco
Corporate is no better and in fact an exchange with the national operation reinforces why their customer service ethic stinks.
Go elsewhere! (This complaint doesn't even address their mishandling of live animals, which is amply addressed elsewhere on this site with other complaints).
Product or Service Mentioned: Petco Manager.