12611 Jefferson Davis Hwy, Chester, VA 23831, USA
Not resolved
2.4
Details
Additional Fees
Allergens Information
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
2 comments

As a new customer, my first experience was a terrible one. The salesperson/Management/Beth at Petco’s Chester, VA location told me that the puppy training classes would be held at my home.

I purchased puppy training classes that was rescheduled twice before someone told me that in Petco doesn’t do in home training.

The manager/Beth had an “oh well” attitude. Not very customer friendly.

Product or Service Mentioned: Petco Dog Training.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Petco
#1550207

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.

Anonymous
#1553632
@Petco

Why should they have to call when they gave you the info on the review. Making your customers waste even more time because of your unhelpfulness