I brought my Maltese, Toby into petco for grooming. I had asked for a puppy cut, and asked the groomer what the length would look like.
And I chose a lenth, that was not too short. I had told her his hair was a little matted. She said it was okay. Later I received a call from her saying she was unable to cut his face hair and to just bring him back on Saturday when the more experienced groomer was present.
But I would not have to pay more. ($53 was the cost that was promised) I came in shocked to find that my dog was completely shaved except for his head. She said “what had happened was your dog’s hair was so matted so I had to take it all off”.
She said just pay $46 today, and on Saturday pay the remaining $7 to get is face groomed. I just called and they told me I actually have to pay $10 because it’s a different groomer.
My dog has been acting strange, he won’t even move around the house.
I am 100% unsatisfied with Petco and will never return to get my pet groomed. I have included a picture of what Toby looked like before, and two pictures of Toby after this incident.