We placed an order on the Petco website, as we've done many times, and they sent out the order twice - charged our card twice. Well, we sent the duplicate order back and Petco received it over a week ago.
Did they credit our card back? Nope. We had to call and go through several people and then a few hours later they sent an email saying they credited it back, with a 3-5 days until we see the credit.
So it's been a month now that they've had our money based on their mistake, and not one apology, and we're still waiting for the money. We were steady customers and now we will NEVER order from Petco again.
Product or Service Mentioned: Petco Website.
Monetary Loss: $140.