I have a Black Russian Terrier......very large dog. Have gone to the Fairfield location since he was a puppy and had a great groomer.
She left. Since she left, he's come home damp and matted. I took him in Friday with the Salon a Manager named Courtney on Friday. I explained to her what's happened in the quality of services since the other groomer left.
She was rude, hostile, and unprofessional. I should have left but left him. The dog I picked up is NOT the dog I dropped off. He was literally SHAVED.
In some places, they were raw and bleeding! The insides of his ears are bleeding and he has cuts to his neck and tail to the skin!
There's no way he wasn't crying through this. Absolutely sickening.
This person wrote the review because of "courtney should be fired! animal abuse" at Petco and attached photo s. Reviewer claimed that he or she lost $300 and wants Petco to offer any options to resolve the issue.
The most disappointing in user's experience was animal conditions, grooming, how animals and employees are treated and courtney. Author liked the most laughable. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.