We took my dog for his 1:00 p.m. grooming appointment.
While we were there another dog came in and the girl in the front desk left me to take care of him saying that she will be right back. Another girl came out to take my info. It was 1:30 p.m. by now.
The girl told us to come back at 3:30, which we did. At that time they told us another hour. We came back and were told that he was not groomed yet, just bathed. The groomer said she had a difficult dog and it was taking a long time.
We should leave my dog for another 3 hrs. Mind you, my dog was caged all this time. He was given water, but was still caged up. The groomer said she bathed him.
I bathe him at home. I brought him in to have his hair and nails cut. My husband was livid at this situation. We took our dog and went home.
He was starving and practically inhaled his food. I calmed my husband down and called Petco's manager, who said he was sorry this happened and asked me to hold on while he went to investigate. He came back on the line and said the other groomers left for the day and the groomer had a difficult dog. The manager would give us a $5 Coupon for next time.
I told the manager how unprofessional the grooming staff was. We were there 3:30. They could have told us he was not groomed yet. I will never take my dog there to be groomed.
My experience with the store has been positive until now. I feel so bad door my dog.
I wonder how many people just let them do this to them. Maybe the management should check their groomers more diligently.
Product or Service Mentioned: Petco Grooming Service.
Monetary Loss: $39.