Update by user Jun 26
Update: I called a few more times and eventually got Kathy the Petco representative. She reiterated that my phone number was copied wrong (human error) the first time and she had the division manager call me back.
He apologized and offered me a gift card. He asked me how do I feel we can resolve this. I explained that I would like the manager to be spoken to about how I was treated and it would be nice if I got an email saying he was spoken to. He said because of privacy laws he could not tell me certain things and he will look into sending me an email but he assured me that people were spoken to and that customer service is very important to Petco.
I said "this is not about money, it is about the way I was treated" and he said the gift card he wants to send is a gesture and that he understands the way I was treated should never have happened. I guess according to Petco there are privacy laws in America that prevent them from telling me what was done about the situation?
Original review posted by user May 27
My name is Chris Herbert. I frequent this Clifton new jersey petco and spend a lot there.
I went today and they were busy in fish so I waited. I asked ho much the irredescent sharks were because I did not see a tag. The manager said 2.99 so I said "wow that's great" nd me and the other woman who worked there walked up front. The fish rang up 4.99 but the women said "give it to him for 2.99 I was there and heard the price he was told".
She said "don't worry" but the cashier needed an override wo they called another manager named Candido who gave me a nasty look and said "wait" and walked away with the fish. I explained that I was there for an hour already and have to go. The cashier was nice and said "I have no idea why he will not just give you the fish, it is two dollars", He came back and said the fish is 4.99. I said "well two of your employees said it was 2.99 and you made me wait.
I am 50 years old and I actually knew a few people online but right in front of them Candido rudely said "too bad, the fish is 4.99 do you want it or not". I had no clue why he hated me but I said "I will go to another store from now on, I spend thousands here, are you going to lose me over two dollars when it was your mistake not mine?" and he smiled and said "absolutely". I got mad and demanded his name and the complaint number. I called in my car and the woman (angie) was very nice.
They needed names and store number so I had to go back in the store. At that point the first manager who quoted me the wrong price said "you were not here for an hour that is not true and you can not yell in my store" I was not yelling, I was on the phone with Petco and the entire time I was being tapped. Angie said she did not think I was yelling and I seemed very reasonable. She said she would be upset to.
I admit I was upset.
Anyway the store called the police and I left when the Clifton cops showed up. I am waiting for a call back from a woman named Kathy who I am told will get back to me in 48 hours.
Reason of review: Poor customer service.
Monetary Loss: $2.
I didn't like: Today i was treated like a piece of garbage.