Anchorage, Alaska
Not resolved

Had two appointments for two of our dogs-

Friday Aug.26, brought dogs in- worker says " sorry for the mix up- it's actually NEXT Friday.

So- brought them in again- today- Friday, Sept. 2- then the worker says" We don't show any appointment for today".

After trying to re-schedule, it all resulted in cancelling.

Went to a different dog-groomer-


Not only did it waste time- it took time from our regular work time to try and get these two dogs taken care of- when it should have been just a simple appointment and BAM- done.

Too bad I couldn't charge Petco for some of my work time- this was all due to carelessness, confusion and plain brainless.

The store is located across town from my work- and my home is just as far-

Oh yah, and the gas wasted trying to get these dogs taken care of-

Product or Service Mentioned: Petco Customer Care.

Reason of review: Lost appt.(s).

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

Petco Cons: Workers- losing appointments.

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Hi there. Thank you for bringing this to our attention.

Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing from


The so called customer support was confused on my call- after being put on hold- a number of times- then...........when I was instructed to call in, she says "sorry for the mix up or misunderstanding.- I'll try and contact the store- manager to call you".

Still waiting for the call.


Hi, there, we allow 24-48 hours for our team to look into the situation. We appreciate your patience.

If you haven't heard back by Monday you may email us at, and include the details of your concerns and your phone number and we'll be happy to help. Thank you!