I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid-July and in mid-August, I asked for a status update, as the shipping estimate from Amazon indicated that the item should be shipped soon. At that time I was told that despite that I was given a shipping estimate from Amazon, that it was in backorder!!!!! Wouldn't be in for another month. But they didn't tell me, I had to ask!! They said sorry, offered me a 10% discount, and I trusted them again when I placed an order on 9/15, again with a shipping estimate in early October.
On 9/27, I asked about the status of my second order and they informed me that, despite that there was a shipping estimate of early October from Amazon when I placed the order, that the item was on backorder and would be available in mid November. THIS is despite the fact that I bought a product that said it was in stock when I bought it, apparently it wasn't, but they didn’t bother to tell me until I asked TWO WEEKS LATER
DO NOT TRUST PETCO, YOU WILL BE DISAPPOINTED!!! On two separate occasions, they have shown INCOMPETENCE AND A COMPLETE LACK OF CARE FOR THE CUSTOMER.
BECAUSE OF PETCO, MY BIRD CANNOT MOVE IN WITH ME!!
Product or Service Mentioned: Petco Customer Care.
Reason of review: Poor customer service.