2 years after unsubscribing I suddenly started receiving emails. When I tried to unsubscribe their system told me I was unsubscribed.
When I contacted customer service they said my email box was checked and they would uncheck it. I told them I didn't trust their systems and wanted my data purged. They said they did and a week later I started receiving emails again. Obviously their customer database had been corrupted and they can't control their customers' data.
I then had it go to spam and my service provider stopped it from showing up after a week. Hopefully Petsmart buys them soon and cleans up Petco's *** (pun intended.)
Reason of review: unsecure customer data.
Preferred solution: too late lost a customer for life by lying to me about original solution.
Petco Cons: Being lied to about resolution when i had a problem.