Morristown, New Jersey
Not resolved
2.0
Details
Layout of Store
1 comment

Our regular Groomer at Petco has moved to another location like they all keep doing and we were assured by the new groomer pamela at parsippany route 46 our Dog will be groomed the same way as a Bijorn Frise for Christmas on Dec 23rd, 2018. When we picked him up he looked terrible and they charged us even 20 dollars extra .

We are very disappointed and will not take him there again.

I am trying to add a picture here but it is not letting me. He looks like rat instead of the beautiful dog we dropped off.

Product or Service Mentioned: Petco Dog Grooming Service.

Reason of review: Bad quality.

Petco Pros: Dog coat.

Petco Cons: Treatment to pets.

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Petco
#1618978

Hi there. Thank you for sharing your concern and we appreciate the feedback. We do have a 100% satisfaction guarantee, and recommend either reaching out to the store leader so we can make things right, or contacting our Customer Support team at 1-888-824-7257 and we can have the store reach out to you.