On Sunday, I took my dog (black lab) in to have her nails trimmed at petco in Huntersville, NC. I didn't have the paper copy of her rabies vac so I needed to bring her back...no big deal, I just didn't know to bring it.
I asked at that time if I would be able to stay with her because she has seperation anxiety and I want her to be comfortable. I was told that it wouldn't be a problem, that I could even come back and stand next to the table where they did it. Great...so I bring her back with the rabbies info on Tuesday, I ask the gentleman the same question, again, he said it wouldn't be a problem. Then another girl comes in, takes over for the guy and tells me that no...I couldn't come back.
My dog is the most docile dog I've ever seen, doesn't even bark, gets along with everyone. She was scared because it was unfamiliar and I wasn't going back there with her. The girl, picked her up and put her on the table and put a noose around her neck to trim her nails. She showed no compassion for the dog that was clearly scared.
Had I been able to go back with her (as I was told I could by 2 other employees), there would have been no need to man handle my dog like that.
I spend a lot of money on my animals and had been choosing Petco over Petsmart to buy most supplies..not anymore, I will never bring my dog back in there for anything. They've lost a good customer because an ignorant employee wouldn't make a simple accomodation.