I purchased a "washable" dog bed/mat 35" that when I washed it shrunk to the size of a cat mat. The store would not replace it and PETCO customer service is a bad joke with rude employees and no intention of resolving the matter.
I hadn't kept the receipt never expecting to have to return the bed but, it was clearly PETCO merchandise made for them and I supplied them with all the information on the attached tags, lot numbers etc, and that wasn't good enough. They wanted a photo for quality control and I just wonder what they can examine from that but, I had donated the bed to an animal shelter and couldn't supply them with their need of a precious photo. Then, they gave me this BS about just when I might have purchased it, they could look through records. I DON'T REMEMBER JUST WHEN I PURCHASED IT ! It's called jump through hoops and, we'll still find a way to ***.
PETCO is nothing but crooks.
Reviewer is in unhappy mood. pwollenberg stated that there is a room for improvement of rude employees both in the store and customer service. Please immediately contact the author of this review to discuss poor customer service of you and me dog mat and associated monetary loss in the amount of $35. Petco needs to read this review and look into the issue (if any) according to poster's claims.
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